Re: JAWS Locking up when I open some messages
Oh my goodness! Thanks for asking about the reading/preview pane! I almost replied with, "Yep, always keep it off," but then I checked to be certain. For whatever reason, the reading pane had changed
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Katrina Anderson
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#10097
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Re: JAWS Locking up when I open some messages
Richard, Auto Preview has nothing, nothing at all, to do with the Reading (AKA Preview) pane. What it sets is whether one to three lines from the beginning of the message appear in the mailbox list of
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Brian Vogel
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#10096
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Re: Update: Outlook not sending/receiving messages and not shutting down
- A worthwhile additional test is to enlist sighted assistance and see if the behavior persists when no screen reader is in use.? If it does, then it's definitely something with Outlook.? If it
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Brian Vogel
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#10095
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Re: JAWS Locking up when I open some messages
Thanks Brian, I found it, but not quite that easily. It is off for me, which is good to know. Here is the Jaws history after hitting alt+v and arrowing right to message preview: Message Preview sub
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Richard Turner
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#10094
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Re: JAWS Locking up when I open some messages
Richard, Reading Pane is part of the View Ribbon (Alt + V, P N) followed by your options. -- *Brian* ¡¤ ¡á? ¡¤ ???? ¡¤ ** Virginia, USA *-* Windows 11 Pro, Version 24H2, Build 26100; M365
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Brian Vogel
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#10093
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Re: JAWS Locking up when I open some messages
The agent I dealt with back then was using Outlook MS365. It was the huge lag or refusal to speak when opening messages with lots of graphics, tables, etc. So, much of what you are describing. As for
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Richard Turner
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#10092
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Re: JAWS Locking up when I open some messages
Richard, Could you elaborate about what could not be duplicated? Was testing done on a similar system to yours, and with Outlook? To be sure, since I've described multiple issues with Outlook, Was the
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Katrina Anderson
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#10091
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Re: JAWS Locking up when I open some messages
Katrina, Do you have a case number we could reference? I've gone through this several times with FS support, and while one of the support agents I know to be very good, I basically ended up with they
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Richard Turner
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#10090
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Re: JAWS Locking up when I open some messages
Again, thank you for sharing needed findings. Have you reported these Outlook related issues to Microsoft? Based on my experience, not sure it would help to do so, but maybe... Katrina
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Katrina Anderson
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#10089
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Re: Update: Outlook not sending/receiving messages and not shutting down
Although not surprising, it is a fact that was lacking. Good information that I will add to the mix when moving forward. Thanks for sharing. Katrina From: [email protected]
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Katrina Anderson
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#10088
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Re: JAWS Locking up when I open some messages
Hi Andy, You can remove the Adobe addin via options. Press, Alt + F, then letter T. Go down the list of categories to Add-ins, now tab to the list of Add-ins and highlight the Adobe add-in. Tab to
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Mike B
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#10087
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Re: JAWS Locking up when I open some messages
- There should be.? For as long as I can remember there are 4 buttons in the Com Add-Ins dialog:? OK, Cancel, Add, Remove. The selected entry in the add-ins list box will be acted upon by the Remove
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Brian Vogel
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#10086
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Re: JAWS Locking up when I open some messages
Katrina, In Outlook, when you are at the list of messages, hit Alt F and then hit ENTER on Info. Shift Tab and you will be on Manage Com Addins. Hit Enter there and you will see the Addin that is
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Andy Baracco
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#10085
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Re: Update: Outlook not sending/receiving messages and not shutting down
Wayne, Anyone saying Outlook 16 these days pretty much has to be most likely talking about Outlook 2016, since the Office suites have had year designations as major version numbers since 2003 (2007,
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Brian Vogel
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#10084
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Re: Update: Outlook not sending/receiving messages and not shutting down
Thank you, Brian. My guess is that I am not using advanced features of Outlook; VBA scripts doesn¡¯t ring a bell. Because of your prior informative messages about the end of support, I know that
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Katrina Anderson
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#10083
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Re: JAWS Locking up when I open some messages
Interesting, Andy. First of all, interesting that you have been unsuccessful in removing the Adobe add-in; makes me feel not quite so alone. You are obviously more tuned in than I, as I have never
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Katrina Anderson
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#10082
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Re: JAWS Locking up when I open some messages
I also have this issue when opening any large message. The reason that the tech you spoke to mentioned addins is because there is a known issue with an Outlook addin related to Adobe that can cause
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Andy Baracco
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#10081
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Re: Update: Outlook not sending/receiving messages and not shutting down
This may appear to be a stupid question, but is Office version 16 the same as Office version 2016? |Wayne Senior,Dewsbury, England
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Wayne23
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#10080
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End of Support Dates for Microsoft Office Products, including Outlook
#MS-End_of_Support
Office 2016 and 2019 both go out of support on Oct 14, 2025. Office 2021 goes out of support on October 13, 2026. Office 2024 goes out of support on October 9, 2029. Outlook Classic under M365 goes
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Brian Vogel
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#10079
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Re: Update: Outlook not sending/receiving messages and not shutting down
A couple of side notes:? The "classic" standalone versions of Outlook are well-known for being "temperamental" and with difficult to diagnose issues. Outlook 2016 and 2019 both officially go out of
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Brian Vogel
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#10078
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