Thanks much for all your assistance.
Andrea
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On 10/09/2020 8:47 pm, Susan Thompson wrote:
Hi Andrea,
The Australian number I have for the Microsoft Disability desk is:
1800 280 300
Regards
Susan
-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Andrea Sherry
Sent: Thursday, 10 September 2020 12:39 PM
To: [email protected]
Subject: Re: [office-accessibility] Reinstalling 365
Is there a link for this disability facility? Don't think I am able to call that type of number from Australia.
Andrea
On 10/09/2020 10:22 am, David Goldfield wrote:
Andrea, your best bet may be to contact the Microsoft disability
answer desk to see if they can assist.
800 936-5900
It's possible that the license may first need to be removed from the
first computer in order for it to be activated on the second one. I
have never tried to install 365 Personal on a second computer to see
what would happen but 365 Personal is only licensed for one Windows
computer at a time. 365 Home, however, shouldn't give you this
problem. It's possible that the retailer may have acquired this
license from the gray market and, if this is the case, this type of
problem can occur. However, that being said even a license bought
directly from Microsoft still has restrictions on how many devices can
be activated. A call to Microsoft should clear up the mystery but I'd
be interested to know if others on this list have alternative ideas.
David Goldfield,
Blindness Assistive Technology Specialist JAWS Certified, 2019
WWW.DavidGoldfield.org
On 9/9/2020 8:14 PM, Andrea Sherry wrote:
Well there is no actual error code.
However I am asked if I wish to use another account or can provide a
product id.
When originally purchased I bought from a local retailer. The
purchase was a card with an area which had to be scratched to reveal
the number. Have tried to re-enter this number but no success.
Andrea
On 10/09/2020 10:10 am, David Goldfield wrote:
Andrea,
Are you reinstalling Microsoft 365 Personal? I'm wondering if this
is happening because the program had already been successfully
installed on another machine. What exactly is the error that you're
receiving?
David Goldfield,
Blindness Assistive Technology Specialist JAWS Certified, 2019
.davidgoldfield.org%2F&data=02%7C01%7C%7Cb8499bdeb47f4ce2669508d
8551e8be2%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C6373529369637
04774&sdata=CPcjGDZ12LOYjSqrxhAVhfAa0ilyjp7HjIpwOsr1SDA%3D&r
eserved=0
On 9/9/2020 6:50 PM, Andrea Sherry wrote:
Have just purchased a new computer.
Tried to reinstalll Microsoft 365 but the site does not recognise
either my Microsoft account or the product id.
Any ideas?
Andrea
