Is there a link for this disability facility? Don't think I am able to call that type of number from Australia.
Andrea
toggle quoted message
Show quoted text
On 10/09/2020 10:22 am, David Goldfield wrote:
Andrea, your best bet may be to contact the Microsoft disability answer desk to see if they can assist.
800 936-5900
It's possible that the license may first need to be removed from the first computer in order for it to be activated on the second one. I have never tried to install 365 Personal on a second computer to see what would happen but 365 Personal is only licensed for one Windows computer at a time. 365 Home, however, shouldn't give you this problem. It's possible that the retailer may have acquired this license from the gray market and, if this is the case, this type of problem can occur. However, that being said even a license bought directly from Microsoft still has restrictions on how many devices can be activated. A call to Microsoft should clear up the mystery but I'd be interested to know if others on this list have alternative ideas.
David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019
WWW.DavidGoldfield.org
On 9/9/2020 8:14 PM, Andrea Sherry wrote:
Well there is no actual error code.
However I am asked if I wish to use another account or can provide a product id.
When originally purchased I bought from a local retailer. The purchase was a card with an area which had to be scratched to reveal the number. Have tried to re-enter this number but no success.
Andrea
On 10/09/2020 10:10 am, David Goldfield wrote:
Andrea,
Are you reinstalling Microsoft 365 Personal? I'm wondering if this is happening because the program had already been successfully installed on another machine. What exactly is the error that you're receiving?
David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019
;data=02%7C01%7C%7Cb8499bdeb47f4ce2669508d8551e8be2%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637352936963704774&sdata=CPcjGDZ12LOYjSqrxhAVhfAa0ilyjp7HjIpwOsr1SDA%3D&reserved=0
On 9/9/2020 6:50 PM, Andrea Sherry wrote:
Have just purchased a new computer.
Tried to reinstalll Microsoft 365 but the site does not recognise either my Microsoft account or the product id.
Any ideas?
Andrea
