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Re: alt key inserting while using jaws and outlook classic


 

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Hi Vicky,

Thanks, I have been using control enter for the second day now and it hasn¡¯t happened yet where as when I used alt s, it was happening two or thre times a day, I will keep my fingers crossed that it will keep working, thanks for your input, Judy

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From: [email protected] <[email protected]> On Behalf Of Vicky Vaughan via groups.io
Sent: May 12, 2025 9:41 AM
To: [email protected]
Subject: Re: [M365-Accessibility] alt key inserting while using jaws and outlook classic

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Hi Judy, I have had this problem show up using the Control+Enter to send messages.? Sometime within the last month or two, I have had to change to the Alt+S to send messages and this extra key appearing that was not pressed has occurred in both situations for me.

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Very strange and puzzling!

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Vicky V

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Sent from

From: [email protected] <[email protected]> On Behalf Of Judy Prociuk via groups.io
Sent: Sunday, May 11, 2025 10:30 PM
To: [email protected]
Subject: Re: [M365-Accessibility] alt key inserting while using jaws and outlook classic

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I Think the problem is caused by using the command ¡°alt s¡± to send a message in Outlook classic.

I am now using the command: ¡° control enter¡± to send a message in Outlook Classic.? I have only used the control enter command to send messages and have not had the problem at all today and before this it was occurring two or three times a day.? I hope the problem has been solved, Judy

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From: [email protected] <[email protected]> On Behalf Of Vicky Vaughan via groups.io
Sent: May 11, 2025 7:40 PM
To: [email protected]
Subject: Re: [M365-Accessibility] alt key inserting while using jaws and outlook classic

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Hi Chaltain, That¡¯s a good and reasonable idea, but yes, I did check that and for me, that wasn¡¯t what was causing my problem.

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I haven¡¯t ever figured out what causes this, perhaps either having too many windows open or having not rebooted often enough, seem to be possible triggers.

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The only thing I do know, is that by forcing a shut down and then restarting my computer, this strangeness goes away.

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Vicky V

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Sent from

From: [email protected] <[email protected]> On Behalf Of chaltain@... via groups.io
Sent: Sunday, May 11, 2025 9:00 PM
To: [email protected]
Subject: Re: [M365-Accessibility] alt key inserting while using jaws and outlook classic

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Have you made sure sticky and filter keys are turned off in setings?

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--

Christopher (AKA CJ) =>¡Â

Chaltain at Outlook, USA

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From: [email protected] <[email protected]> on behalf of Vicky Vaughan via groups.io <vrvaughan63@...>
Sent: Sunday, May 11, 2025 12:46 PM
To: [email protected] <[email protected]>
Subject: Re: [M365-Accessibility] alt key inserting while using jaws and outlook classic

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Hi Monte, I have had not only the Alt key insert itself, when I absolutely had not pressed it, but also the other Modifier keys.?

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I have had this happen in Word as well as in Outlook Classic.?

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The only way I have found to get it back to normal, is to push the Power button and thereby force a shut down.? This is necessary, since just pressing the F4, in hopes that the non-asked for Alt, would cause a proper shut down, does not work in this situation.

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I think I then find that after repressing the power button and it comes back up again, I make it do a proper Reboot and then things go back to normal.

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I have never figured out what causes this or any other way to handle it.

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Someone told me, that this kind of thing is more likely to happen if you are not in the habit of restarting your computer at least once a day and I think this has decreased the likelihood that this will happen.

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Hope this helps.

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Vicky V

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Sent from

From: [email protected] <[email protected]> On Behalf Of Monte Single via groups.io
Sent: Saturday, May 10, 2025 9:31 PM
To: [email protected]
Subject: [M365-Accessibility] alt key inserting while using jaws and outlook classic

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Hi List,

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My ?friend has a new win11 pc with jaws.

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Often the alt key inserts itself when not wanted causing all kinds of problems.

This is especially common when using? outlook classic with jaws.

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alt key inserting while using jaws and outlook classic

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Yes, she is using the m365 program.

has anyone else had this problem?

Monte Single

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