Hello, I am the person having the problem with the alt key.

I am using windows 11 with JAWS 2025 and office 365.

Whenever I use Outlook and respond to a message it triggers the problem.? I press alt s to send a message, sometimes the message does not send and I have to press the delete key to remove the s so it is not inserted into the message.? When I press alt s again, the message sends but then? I have the problem with the alt key.? The computer won’t let me do anything else so I have to reboot but when I press alt f4 and select shutdown and then press the enter key, it says alt enter and I have to do a hard reboot.

Today I closed JAWS and using Narrator and with Narrator the problem disappeared so maybe it is A JAWS problem.

I have spoken to the Microsoft accessibility line for support several times with no results.

Since today I switched to Narrator it seems to work.? Also I am also pressing control enter to send messages in Outlook to see if that helps and will not trigger the alt key.? ?

I hope that maybe if it is a JAWS problem and using Narrator it doesn’t happen I hope the problem has been resolved.? This is a new computer which I have had for only two months, thanks, Judy