Murray Peat

开云体育

Hi people,

My employer is moving our CRM to MS Dynamics 365

?

Generally speaking, most screen elements work as expected. Where I am having grief is that the left side panel appears to be inaccessible to Jaws. I tried accessing it using F9 to find its frame. I tried tabbing around and a sighted person told me the cursor is moving in a circle around the middle panel but not interacting with the left side panel. I tried F6 to move to different navigation regions without success. I tried the Jaws cursor without any luck. Sighted folk can see a home button but not even find and replace locates it.

?

My understanding is that Dynamics is supposed to be out of the box accessible so I am perplexed to know if the issue is a Dynamics one, a fault on my behalf as a Jaws user or a mix of both.

?

Just wondered if anyone has any suggestions?

?

I have noticed that the screen seems to have a high refresh rate so Jaws will often repeat things like 15 search results every ten seconds or so.

?

My browser is Chrome

Jaws is version 2024, latest version updated today

I am using Windows 10 Enterprise on a Lenovo laptop

?

With thanks

Murray

?

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#74

Did you try to turn off jaws browse mode and tab around and see if you can talk to the elements?

if its html 5 which they should be using, that's the better way to interact with it.

Regards,
Thomas N. Chan

Show quoted text

On Thu, 7 Mar 2024 at 10:30, Murray Peat <Murray.Peat@...> wrote:

Hi people,

My employer is moving our CRM to MS Dynamics 365

?

Generally speaking, most screen elements work as expected. Where I am having grief is that the left side panel appears to be inaccessible to Jaws. I tried accessing it using F9 to find its frame. I tried tabbing around and a sighted person told me the cursor is moving in a circle around the middle panel but not interacting with the left side panel. I tried F6 to move to different navigation regions without success. I tried the Jaws cursor without any luck. Sighted folk can see a home button but not even find and replace locates it.

?

My understanding is that Dynamics is supposed to be out of the box accessible so I am perplexed to know if the issue is a Dynamics one, a fault on my behalf as a Jaws user or a mix of both.

?

Just wondered if anyone has any suggestions?

?

I have noticed that the screen seems to have a high refresh rate so Jaws will often repeat things like 15 search results every ten seconds or so.

?

My browser is Chrome

Jaws is version 2024, latest version updated today

I am using Windows 10 Enterprise on a Lenovo laptop

?

With thanks

Murray

?

CAUTION : If you have received this message in error, please notify the sender. This email may contain privileged or confidential information intended only for the named addressee(s). If you are not the intended recipient, any use, copying or distribution of this information by you is prohibited. Any views expressed by the sender of this message do not necessarily reflect the views of Employers & Manufacturers Association (Northern) Inc.

#75

开云体育

Two suggestions:

Try insert plus F10 to bring up the task list dialogue, and see if you can reach that panel, pane or whatever it is.
Try the touch cursor.

?

I’ve found F10 being helpful in situations where it is not expected, for instance, the pane to type characters in SmartArt.

?

Cheers,

Leo Bado.

?

I have found both freedom of loneliness and the safety from being understood, for those who understand us enslave something in us.

Khalil Gibran.

?

Show quoted text

From: [email protected] <[email protected]> On Behalf Of Murray Peat
Sent: Wednesday, March 6, 2024 8:30 PM
To: [email protected]
Subject: [JAWS-support] Dynamics issue

?

Hi people,

My employer is moving our CRM to MS Dynamics 365

?

Generally speaking, most screen elements work as expected. Where I am having grief is that the left side panel appears to be inaccessible to Jaws. I tried accessing it using F9 to find its frame. I tried tabbing around and a sighted person told me the cursor is moving in a circle around the middle panel but not interacting with the left side panel. I tried F6 to move to different navigation regions without success. I tried the Jaws cursor without any luck. Sighted folk can see a home button but not even find and replace locates it.

?

My understanding is that Dynamics is supposed to be out of the box accessible so I am perplexed to know if the issue is a Dynamics one, a fault on my behalf as a Jaws user or a mix of both.

?

Just wondered if anyone has any suggestions?

?

I have noticed that the screen seems to have a high refresh rate so Jaws will often repeat things like 15 search results every ten seconds or so.

?

My browser is Chrome

Jaws is version 2024, latest version updated today

I am using Windows 10 Enterprise on a Lenovo laptop

?

With thanks

Murray

?

CAUTION : If you have received this message in error, please notify the sender. This email may contain privileged or confidential information intended only for the named addressee(s). If you are not the intended recipient, any use, copying or distribution of this information by you is prohibited. Any views expressed by the sender of this message do not necessarily reflect the views of Employers & Manufacturers Association (Northern) Inc.

?

#76

Or because it's a Microsoft product, you have to use Narrator. (wink)

Gene...

Show quoted text

On 3/6/2024 9:30 PM, Murray Peat wrote:
Hi people,
My employer is moving our CRM to MS Dynamics 365
Generally speaking, most screen elements work as expected. Where I am having grief is that the left side panel appears to be inaccessible to Jaws. I tried accessing it using F9 to find its frame. I tried tabbing around and a sighted person told me the cursor is moving in a circle around the middle panel but not interacting with the left side panel. I tried F6 to move to different navigation regions without success. I tried the Jaws cursor without any luck. Sighted folk can see a home button but not even find and replace locates it.
My understanding is that Dynamics is supposed to be out of the box accessible so I am perplexed to know if the issue is a Dynamics one, a fault on my behalf as a Jaws user or a mix of both.
Just wondered if anyone has any suggestions?
I have noticed that the screen seems to have a high refresh rate so Jaws will often repeat things like 15 search results every ten seconds or so.
My browser is Chrome
Jaws is version 2024, latest version updated today
I am using Windows 10 Enterprise on a Lenovo laptop
With thanks
Murray
------------------------------------------------------------------------
CAUTION : If you have received this message in error, please notify the sender. This email may contain privileged or confidential information intended only for the named addressee(s). If you are not the intended recipient, any use, copying or distribution of this information by you is prohibited. Any views expressed by the sender of this message do not necessarily reflect the views of Employers & Manufacturers Association (Northern) Inc.
------------------------------------------------------------------------

Murray Peat

#84

开云体育

Thanks everyone for the suggestions.

Ultimately I think the issue was one of access rights associated to my account. Someone has made changes and now the options are available to me.

Just another day in the life of the only Jaws user in an office of sighted folks.

Cheers

Murray

?

Murray Peat?|?Employer Advisor

E:?Murray.Peat@...?
AdviceLine:?0800 300 362?

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The commentary provided in this communication is for the exclusive use of the enquirer, and is not to be disclosed to a 3rd party or re-published without consent from EMA.
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Show quoted text

From: [email protected] <[email protected]> On Behalf Of Leo Bado via groups.io
Sent: Friday, March 8, 2024 12:09 AM
To: [email protected]
Subject: Re: [JAWS-support] Dynamics issue

?

Caution: This email originated outside of EMA. Do not open attachments or click links unless you recognise the sender and know the content is safe

?

Two suggestions:

Try insert plus F10 to bring up the task list dialogue, and see if you can reach that panel, pane or whatever it is.
Try the touch cursor.

?

I’ve found F10 being helpful in situations where it is not expected, for instance, the pane to type characters in SmartArt.

?

Cheers,

Leo Bado.

?

I have found both freedom of loneliness and the safety from being understood, for those who understand us enslave something in us.

Khalil Gibran.

?

From: [email protected] <[email protected]> On Behalf Of Murray Peat
Sent: Wednesday, March 6, 2024 8:30 PM
To: [email protected]
Subject: [JAWS-support] Dynamics issue

?

Hi people,

My employer is moving our CRM to MS Dynamics 365

?

Generally speaking, most screen elements work as expected. Where I am having grief is that the left side panel appears to be inaccessible to Jaws. I tried accessing it using F9 to find its frame. I tried tabbing around and a sighted person told me the cursor is moving in a circle around the middle panel but not interacting with the left side panel. I tried F6 to move to different navigation regions without success. I tried the Jaws cursor without any luck. Sighted folk can see a home button but not even find and replace locates it.

?

My understanding is that Dynamics is supposed to be out of the box accessible so I am perplexed to know if the issue is a Dynamics one, a fault on my behalf as a Jaws user or a mix of both.

?

Just wondered if anyone has any suggestions?

?

I have noticed that the screen seems to have a high refresh rate so Jaws will often repeat things like 15 search results every ten seconds or so.

?

My browser is Chrome

Jaws is version 2024, latest version updated today

I am using Windows 10 Enterprise on a Lenovo laptop

?

With thanks

Murray

?

CAUTION : If you have received this message in error, please notify the sender. This email may contain privileged or confidential information intended only for the named addressee(s). If you are not the intended recipient, any use, copying or distribution of this information by you is prohibited. Any views expressed by the sender of this message do not necessarily reflect the views of Employers & Manufacturers Association (Northern) Inc.

?

CAUTION : If you have received this message in error, please notify the sender. This email may contain privileged or confidential information intended only for the named addressee(s). If you are not the intended recipient, any use, copying or distribution of this information by you is prohibited. Any views expressed by the sender of this message do not necessarily reflect the views of Employers & Manufacturers Association (Northern) Inc.

#85

Murray,

There is a lot of information out there about using Dynamics 365 with a screen reader, including from Microsoft, which is unsurprising since they tend to produce "with a screen reader" documentation for the vast majority of their products.? See these web search results:??
--

Brian??·?♂??·??????-?Virginia, USA?-?Windows 11 Pro, Version 23H2, Build 22631;?M365 Family;?Android 13 (MIUI 14)

I prefer true but imperfect knowledge, even if it leaves much undetermined and unpredictable, to a pretense of exact knowledge that is likely to be false.

?? ~ ?F.A. Hayek