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Fastmail Delivery Problems

Neil R. Ormos All Messages By This Member #6593 There were some problems earlier at Fastmail.com, a mail service provider.? Even after Fastmail has cured whatever issues they may have had on their end, it appears that Groups.io is still not attempting to deliver to Fastmail.? Is there a way to request that Groups.io remove whatever block they have in place on attempted deliveries to Fastmail???
Duane All Messages By This Member #6594 On Sun, Jul 21, 2024 at 06:31 PM, Neil R. Ormos wrote: it appears that Groups.io is still not attempting to deliver to Fastmail If some members went into bouncing status when this happened, they won't be returned to active (receiving messages) until they unbounce their account.? Groups.io only stops trying to deliver mail when an email service tells them to.? Those same services don't tell Groups.io when to start sending again. ? Duane -- The Groups.io Help Center includes the Owners Manual and Members Manual. They can be browsed online or downloaded as PDF files.
Neil R. Ormos All Messages By This Member #6598 Thank you for the reply.? ? I believe I mischaracterized the problem in my original post. ? I don't think the messages are bouncing yet.? ? It appears from the Groups.io delivery history display that Groups.io is attempting delivery, but Fastmail is temporarily refusing to accept the mail from Groups.io, with RC 421.? I have opened a ticket with Fastmail support to ask them to remove the block before the 24-hour block period expires on its own.? (Fastmail had some problems over the last few days, resulting in longer-than-usual delivery queues.)? I suspect that many Fastmail users are affected by this problem.? ? If Groups.io has a channel to Fastmail admins, perhaps their admin-to-admin request to unblock would carry more weight than mine.
Ann C All Messages By This Member #6600 I too have had a problem getting messages from my other groups to download as emails to my computer.? I was using a Fastmail email account.? I have now gone back to using a Gmail account and the messages seem to be coming through.? Has anyone determined if/when the Fastmail problem will be fixed?? Is there anything I can do on my end? ? Thanks, Ann
Andy #6604 On Tue, Jul 23, 2024 at 10:38 AM, Ann C wrote: ...? Is there anything I can do on my end? ? If the emails to your Fastmail account were being returned to Groups.io, then Groups.io eventually sets your status to "Bouncing" or "Bounced".? If that happened, try this: ? Go to the webpage for the group, and login (top right corner) if you are not already logged in to your Groups.io account.? Then click Subscription in the column on the left, and check the Settings.? I'm not certain, but I think it is on that page where it gives you an option to Unbounce yourself if you were set to Bouncing or Bounced.? (Note: There might be another place where you need to do that.? Since I am not currently Bouncing, I can't check it for myself.) ? Andy I ?
Ann C All Messages By This Member #6605 Thanks, Andy.? I will check that out. Ann toggle quoted message Show quoted text On 7/23/2024 10:16:06 AM, Andy via groups.io <ai.egrps+io@...> wrote: On Tue, Jul 23, 2024 at 10:38 AM, Ann C wrote: ...? Is there anything I can do on my end? ? If the emails to your Fastmail account were being returned to Groups.io, then Groups.io eventually sets your status to "Bouncing" or "Bounced".? If that happened, try this: ? Go to the webpage for the group, and login (top right corner) if you are not already logged in to your Groups.io account.? Then click Subscription in the column on the left, and check the Settings.? I'm not certain, but I think it is on that page where it gives you an option to Unbounce yourself if you were set to Bouncing or Bounced.? (Note: There might be another place where you need to do that.? Since I am not currently Bouncing, I can't check it for myself.) ? Andy I ?
Ann C All Messages By This Member #6606 OK, it looks like I am not "bouncing" yet but there are a lot of messages that show "attempted" but have been unsuccessfully sent/received.? I guess I will just switch to another email account until I can figure out what to do about the Fastmail one. Ann toggle quoted message Show quoted text On 7/23/2024 10:36:24 AM, Ann C <alclubb1967@...> wrote: Thanks, Andy.? I will check that out. Ann On 7/23/2024 10:16:06 AM, Andy via groups.io <ai.egrps+io@...> wrote: On Tue, Jul 23, 2024 at 10:38 AM, Ann C wrote: ...? Is there anything I can do on my end? ? If the emails to your Fastmail account were being returned to Groups.io, then Groups.io eventually sets your status to "Bouncing" or "Bounced".? If that happened, try this: ? Go to the webpage for the group, and login (top right corner) if you are not already logged in to your Groups.io account.? Then click Subscription in the column on the left, and check the Settings.? I'm not certain, but I think it is on that page where it gives you an option to Unbounce yourself if you were set to Bouncing or Bounced.? (Note: There might be another place where you need to do that.? Since I am not currently Bouncing, I can't check it for myself.) ? Andy I ?
Neil R. Ormos All Messages By This Member #6607 Ann C wrote: Ann C wrote: Ann C wrote: ... Is there anything I can do on my end? If the emails to your Fastmail account were being returned to Groups.io, then Groups.io eventually sets your status to "Bouncing" or "Bounced". [...] Thanks, Andy. I will check that out. OK, it looks like I am not "bouncing" yet but there are a lot of messages that show "attempted" but have been unsuccessfully sent/received. I guess I will just switch to another email account until I can figure out what to do about the Fastmail one. Ann, I hope you will please consider opening a support ticket at Fastmail, as I have done earlier. There is strength in numbers. If more Fastmail users complain, it is more likely that Fastmail will assign technical staff to fix the problem. Also, is there a way to request that Groups.io staff contact Fastmail to resolve the problem?
Andy #6608 On Tue, Jul 23, 2024 at 12:10 PM, Neil R. Ormos wrote: Also, is there a way to request that Groups.io staff contact Fastmail to resolve the problem? FYI, I think that was done already.? I saw it mentioned on 'beta'. ? Mind you, there is no guarantee that the Groups.io staff has the resources to check every email service that has a hiccup or blockage.? I don't know what percentage of group members use Fastmail but that probably enters into the equation too. ? Andy I ? ?
Ann C All Messages By This Member #6609 How would I open a support ticket?? I logged into my account and didn't see anything.? I'm sure I am missing something very obvious.? Would appreciate any info on how to open a support ticket. Ann toggle quoted message Show quoted text On 7/23/2024 11:10:55 AM, Neil R. Ormos via groups.io <ormos-lists@...> wrote: Ann C wrote: > Ann C wrote: >>> Ann C wrote: >>>> ... Is there anything I can do on my end? >>> If the emails to your Fastmail account were >>> being returned to Groups.io, then Groups.io >>> eventually sets your status to "Bouncing" or >>> "Bounced". [...] >> Thanks, Andy. I will check that out. > OK, it looks like I am not "bouncing" yet but > there are a lot of messages that show > "attempted" but have been unsuccessfully > sent/received. I guess I will just switch to > another email account until I can figure out > what to do about the Fastmail one. Ann, I hope you will please consider opening a support ticket at Fastmail, as I have done earlier. There is strength in numbers. If more Fastmail users complain, it is more likely that Fastmail will assign technical staff to fix the problem. Also, is there a way to request that Groups.io staff contact Fastmail to resolve the problem?
Ann C All Messages By This Member #6610 You can disregard my last message.? I think I found out how to create a support ticket.? Hopefully one of us will get an answer. Thanks, Ann toggle quoted message Show quoted text On 7/23/2024 11:10:55 AM, Neil R. Ormos via groups.io <ormos-lists@...> wrote: Ann C wrote: > Ann C wrote: >>> Ann C wrote: >>>> ... Is there anything I can do on my end? >>> If the emails to your Fastmail account were >>> being returned to Groups.io, then Groups.io >>> eventually sets your status to "Bouncing" or >>> "Bounced". [...] >> Thanks, Andy. I will check that out. > OK, it looks like I am not "bouncing" yet but > there are a lot of messages that show > "attempted" but have been unsuccessfully > sent/received. I guess I will just switch to > another email account until I can figure out > what to do about the Fastmail one. Ann, I hope you will please consider opening a support ticket at Fastmail, as I have done earlier. There is strength in numbers. If more Fastmail users complain, it is more likely that Fastmail will assign technical staff to fix the problem. Also, is there a way to request that Groups.io staff contact Fastmail to resolve the problem?
Neil R. Ormos All Messages By This Member #6611 Andy wrote: Neil R. Ormos wrote: Also, is there a way to request that Groups.io staff contact Fastmail to resolve the problem? FYI, I think that was done already. I saw it mentioned on 'beta'. [...] Thanks for mentioning the post in Beta <> and thanks to Bruce Bowman for noticing the reports about Fastmail throttling and calling attention to it in the Beta group. I had checked Beta before originally posting here, and saw nothing about Fastmail at that time.
Ann C All Messages By This Member #6612 I got a quick response from Fastmail on the problem and this morning everything seems to be back to normal.? Looks like a backlog of messages all came through at one time and this morning current ones are being downloaded right away. ? Ann

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