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Hope I can explain this.? I have Basic group and I sent link to all Yahoo members to click on and join my new Groups.io.? One member says she has tried numerous times.? Here is her latest message to me:

"I tried three different browsers and never got the confirmation email. I did set up my account, but I can’t do anything else until I click on the link in the confirmation email that hasn’t come. I have checked my spam folders, but there’s nothing there."

I don't know how to help her.? Hopefully you can help me help her.

Jan Smith

Has she tried to login?

/g/GroupManagersForum/wiki/Logging-In

And have you checked her activity??
Go to Admin, Members, her name/email address - click anywhere in it - not the check box.
Several buttons - activity history, email delivery (to see bounces).

Frances
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FAQ on Moving from YahooGroups
GMF Wiki: (unofficial) Help for members (and would-be members) and group managers

Jan,

"I tried three different browsers and never got the confirmation
email. ... I have checked my spam folders, but there’s nothing
there."

Odd as it may sound, people do sometimes typo (or brain-o) their own email address when entering it into the web site. You might ask her to double-check that she hasn't any extra or missing characters, or spaces in what she entered.

Another possibility is that her email service is delaying delivery of the confirmation notices as an anti-spam measure.


I don't remember if the confirmation email is tracked for delivery issues the way messages are. If she's showing in your group's Members List as NC you might try opening her page and checking the Email Delivery History tab to see if it offers any clues.

Shal


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Help: /static/help
More Help: /g/GroupManagersForum/wiki
Even More Help: Search button at the top of Messages list

I wouldn't think there would be any activity until she was put into the pending members.? She hadn't even gotten that far.

Shal, you may be right.? ?After around 7 emails from her, the last one said she got confirmation.??

I just got the Subscription Approval needed email, also.? Whew!??

I feel like I've wasted your time with so much going on, but I was really out of my league.? So, thank you for your fast responses, and so glad things worked out for her.??

Jan Smith