Hi

I have one person who has tried emailing [email protected] and also doing an email reply to an?Invitation I have sent him who receives the following type of email reply.? It is particularly odd as it says he isn't a member of the group and "The following recipients did not receive this message:<[email protected]>" which isn't the email address he sent to. Other people have joined successfully. He is not confident of using the web forms to join so I would like to enable the email method.? Has anyone come across this or a possible solution?


From: Email Administrator [mailto:postmaster@...] Sent: 23 October 2019 07:19
To: xxx@...
Subject: Email System Error - Returned Email with Subject: RE: Invitation to
join the [email protected] group

We could not deliver your message as the email provider of the person you?were trying to send to has rejected it. If you have tried to send to
multiple people, we have listed the people who did not get the message below?and the reason.

Your message was rejected by lb02.groups.io for the following reason:

5.1.1 Your email address, xxx@..., is not subscribed?to that group. To subscribe, send an email to
[email protected], or visit?/g/scottishmoths

The following recipients did not receive this message:
<[email protected]>

Thanks
Mark

On Thu, Oct 24, 2019 at 01:21 PM, <mail@...> wrote:

Has anyone come across this or a possible solution?

He's trying to send an email to the group, [email protected], before becoming a member.? He needs to send a blank email to [email protected] and all should be well.

Duane
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On Thu, Oct 24, 2019 at 07:21 PM, <mail@...> wrote:

Has anyone come across this or a possible solution?

Well maybe. Taking "scottishmoths" at face value then you are a UK - based group. It is thus entirely possible that your would - be subscriber has a btinternet.com email address, or perhaps btconnect.

A problem has been identified with sending emails with a BT address from an email client, whereby something along the route ignores and strips off the "+whatever" part of the intended recipient and sends it to whatever preceded the plus sign.

This was reported to BT a few weeks ago but AFAIK there has been no resolution to it yet. If your prospective member can send an email from his mail provider's web UI then it should get to the correct recipient address; tests done hitherto by me and others who are similarly affected have all worked correct if the web UI is used.

If this suggestion works please let us know later on in this thread.

Chris. (Also in the UK with a BT email address!)

Thanks.
@Duane, yes I thought that too, but he has both replied to the invite email and sent a seepage email to the subscribe email address and gets the same error.
@Chris, yes he is btinternet; we have had all sorts of problems with btinternet and yahoo groups for years and hoped we might have escaped from that for those members! I will find out what email client he uses. We do have quite a few btinternet email members who have successfully joined, I can maybe ask some of them how they applied too.
Cheers
Mark

Sent from my mobile

On Thu, Oct 24, 2019 at 10:26 PM, Mark Cubitt wrote:

I can maybe ask some of them how they applied too.

Your Activity Log should tell you that!

Chris

Hi

Yes, the activity log says whether an invite accepted by web or email, but I don't think I can tell whether it was sent by an email client (POP or IMAP) or via webmail?

Further extract below for the user I mentioned in initial post in this thread.? The email they sent was to:[email protected],?but the final recipient in the returned email was :Final-Recipient: RFC822; <[email protected]>

Mark

details.txt
ForwardedMessage.eml

Subject: RE: Invitation to join the [email protected] group

From: "xxx" <xxx@...>

Date: 23/10/2019, 07:19

To: "'Groups.io'" <[email protected]>

Received: from ALSPC (109.153.138.204) by re-prd-rgout-001.btmx-prd.synchronoss.net (5.8.337) (authenticated as xxx@...) id 5D99B634036F93FD for [email protected]; Wed, 23 Oct 2019 07:19:12 +0100

Received: from re-prd-rgout-001.btmx-prd.synchronoss.net ([10.2.54.4]) by re-prd-fep-046.btinternet.com with ESMTP id <20191023061912.NWMN22473.re-prd-fep-046.btinternet.com@...> for <[email protected]>; Wed, 23 Oct 2019 07:19:12 +0100

References: <[email protected]>

In-Reply-To: <[email protected]>

Message-ID: <[email protected]>

MIME-Version: 1.0

Content-Type: multipart/alternative; boundary="----=_NextPart_000_0019_01D58A3D.3FF64540"

X-Mailer: Microsoft Outlook 15.0

X-Originating-IP: [109.153.138.204]

Content-Language: en-gb

Thread-Index: AQJ0c15JgI56/VDLNMYfWSPSYjn77AGDDqrm

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Mark,

Yes, it says whether they accepted the invite by web or email, but not
whether an email client or webmail was used, I think?

In principle it could find out by tracing the Received fields in the message header, but I can't imagine implementing that check just to identify this edge case.

Shal


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On Thu, Oct 24, 2019 at 08:06 PM, I wrote:

This was reported to BT a few weeks ago but AFAIK there has been no resolution to it yet.

I have just confirmed that the above remains the case. I have contacted the person who reported the problem to BT but he has heard nothing more either directly or via a backdoor route. To be best of my understanding the problem is one that might spark a bit of interest from Ofcom (for non - UK readers Ofcom is the "media" regulator) if only because BT has failed to report back to the originator even though he has a log number for his report.

I carried out a quick test this morning and can confirm that the misrouting is still happening.

Chris

Thanks Chris.

I have confirmed with the member involved that he is using Microsoft Office Outlook as his email client.

Mark

Sent from my mobile

On Fri, Oct 25, 2019 at 01:38 PM, Mark Cubitt wrote:

...he is using Microsoft Office Outlook as his email client

As indeed am I. My "contact" has again spoken to BT and had to go through the entire rigmarole of explaining the problem again. The response at the moment is that if the web UI works then that is seen as OK and a problem when a client is in use is something in which they are not really interested. Not a satisfactory response really, given that the use of email clients of one sort or another is a very well - established practice.

That aside they agreed to refer the problem upwards and he is awaiting a phoned cll on Monday from "Level 2". Depending on what happens then he will try to engage Ofcom's interest.

Chris