Hi - I'm new to this and am configuring and testing a group and sub-groups. One of the things I wanted to achieve was to make the default 'reply to' the sender rather than the group. That's easy to configure BUT if someone uses 'reply all' then the sender gets two copies of the reply, one sent direct to them and one via the group. I'm guessing there is nothing I can do about that as it is outside the control of the groups.io platform.
However, just to make life difficult, if I set the 'reply to' to group (the default), both 'reply' and 'reply all' options in an email send to the group and neither replies to the sender. Is this an issue with my email client (Apple Mail)? Or is there something I'm setting incorrectly?
I could live with 'reply to' as the group IF members also had the option to reply to sender only (without having to manually change the destination email address).
The background to all of this is that I am trying to set up a system where members can, if they want, just use email to send and receive messages from the group without having to get involved in logging in to the forum, and I need to make it is easy and intuitive to use as possible.
Thanks for any advice!
Richard

On Sun, Jan 19, 2020 at 12:33 PM, Richard Waller wrote:

Hi - I'm new to this and am configuring and testing a group and sub-groups. One of the things I wanted to achieve was to make the default 'reply to' the sender rather than the group. That's easy to configure BUT if someone uses 'reply all' then the sender gets two copies of the reply, one sent direct to them and one via the group. I'm guessing there is nothing I can do about that as it is outside the control of the groups.io platform.
However, just to make life difficult, if I set the 'reply to' to group (the default), both 'reply' and 'reply all' options in an email send to the group and neither replies to the sender. Is this an issue with my email client (Apple Mail)? Or is there something I'm setting incorrectly?
I could live with 'reply to' as the group IF members also had the option to reply to sender only (without having to manually change the destination email address).
The background to all of this is that I am trying to set up a system where members can, if they want, just use email to send and receive messages from the group without having to get involved in logging in to the forum, and I need to make it is easy and intuitive to use as possible.
Thanks for any advice!

I use Apple Mail.

My test group is set for Reply to Group.
I have not removed other reply options.

When I click on reply to a Group email, a reply message only goes to the group. It does not cc the sender.?
There is a Reply to line added into the email that takes care of this.

Additionally, the email footer gives me the option of replying to the group or to the sender only.
Clicking on one opens an email in my Apple Mail with the sender's email address in the To box.
If I choose reply to sender the subject is automatically reconfigured with Private added in:
Private: Re: [TEST FRANCES] test reply to reply all

Here is the footer.
?|?Reply To Group?|?Reply To Sender?|?Mute This Topic?|?

This works as long as you don't remove other reply options in Admin, Settings.
If you remove other reply options, the footers are:
View/Reply Online (#662) | Reply To Group | Mute This Topic | New Topic

Of course, a member can reply online as well, but I understand that you would like members to mainly work through email only.

Additionally, if someone belongs to a subgroup and only wants to get subgroup email right away, their subscription should be set to full featured digest or even Special Notices only. The subscriptions are separate for subgroups and main group.

See this help wiki page about footers - ?/g/GroupManagersForum/wiki/Footers

Frances

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Hi Frances,

Many thanks for the quick reply. I haven't removed other options so the footer does have the 'Reply to Sender' etc. But when you say there is "a Reply to line added into the email" how do you configure that? If I could automatically add that line in near the start of the email that would be a possible solution.

Thanks,

Richard

On Sun, Jan 19, 2020 at 01:31 PM, Richard Waller wrote:

Many thanks for the quick reply. I haven't removed other options so the footer does have the 'Reply to Sender' etc. But when you say there is "a Reply to line added into the email" how do you configure that? If I could automatically add that line in near the start of the email that would be a possible solution.

In the wiki link I sent - about the footer, it says:

Reply to Sender: This is a mailto: link — it causes your email interface to open a new message composition window, directed to the sender's address. The new message will have the Subject line filled in, but will not contain a quote of the original (for that use Reply online). Note that proper functioning of this link is subject to the capabilities of your email interface and possibly to the settings in your operating system (default email client application).

And it does with Apple Mail.

Frances
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Ah, thanks - I thought you meant you included a line in the email as well as what is automatically in the footer. I'll have to think about the best option. Many thanks for your help.

On Sun, Jan 19, 2020 at 11:33 AM, Richard Waller wrote:

That's easy to configure BUT if someone uses 'reply all' then the sender gets two copies of the reply, one sent direct to them and one via the group. I'm guessing there is nothing I can do about that as it is outside the control of the groups.io platform.

This can depend on the email client being used as well.? Some ignore the Reply To: and use the From:? Since all messages are actually sent from the group, this causes problems when the default is Reply To Sender.

Duane
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Thanks for the replies. I am now confused again though... I am getting the following footer:

It doesn't include reply to sender (I haven't removed other options and have set the reply-to back to Group). I have managed to get an email with the links as Frances indicated but only once. All I'm doing is replying to the group. Any ideas? Is it a timing thing? Does it take a few minutes for the group to settle down after the first members are added maybe? I've been adding and removing a couple of users repeatedly to test the configuration so maybe that's upsetting it?

Thanks,

Richard

Mod's note: no footer

开云体育

Hi Richard,
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Sorry - let's try again - maybe it doesn't like the urls. The footer is either like this:

Hi Frances - thanks - looks like you've nailed it. I changed the preferences for the group to force HTML emails and I am now getting the footer I expected (critical for my application as I want to make it easy for people to reply to the sender rather than the whole group if they want to).

Is there any downside to forcing HTML emails?

Thanks, Richard

On Mon, Jan 20, 2020 at 11:56 AM, Richard Waller wrote:

looks like you've nailed it. I changed the preferences for the group to force HTML emails and I am now getting the footer I expected (critical for my application as I want to make it easy for people to reply to the sender rather than the whole group if they want to).

Is there any downside to forcing HTML emails?

I suggested that your own email preferences be set to HTML editor through Account, Preferences in Groups.io. That would give you want you want, I believe.

There has been discussions about forcing HTML for all your subscribers.
This thread, for example ?-?/g/GroupManagersForum/message/27598

About downsides -?

Force HTML - If you check Force Html, every message going out will be in html, and will have the html-styled footer. The plain-text digest will be disabled.?

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On 20/01/2020 17:37, Richard Waller wrote:

Is there any downside to forcing HTML emails?

It's a problem if the e-mail contains *only* HTML and does not contain a plain text version of the message too, but AFAIK GIO mails contain both.

Samuel