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Running the transfer a second time to pick up photos missed the first time


 

I know Shal Farley mentioned this as an option on another message, but I couldn't find it now.? Our group is signed up as a paid group and was able to successfully move everything but the photos to groups.io. ? I believe photos was down on Yahoo at the time. ? It is now back up.

I tried using the advice suggested with only the "photos" box checked, but nothing happened and the transfer did not even register as a pending transfer in the transfer status drop down box.? I figured that since [email protected] was already a moderator in the old group that no action would be required there.? When nothing happened,? I deleted and then re-entered [email protected] as a member.? That user has apparently accepted the invitation, but I did not receive the notice requesting that I make them a moderator.? I made them a moderator with all privileges except to delete the group.? Still, nothing.

The status of transfer drop down still shows nothing, not even the completed first transfer.? I am not the owner who initiated the first transfer.? Could that be the issue?? Any thoughts on what the issue is?

Dale Smith


Gerald Boutin
 

I would suggest sending the details to [email protected]

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Gerald


 

Dale,

I tried using the advice suggested with only the "photos" box checked,
but nothing happened and the transfer did not even register as a
pending transfer in the transfer status drop down box.
Clue number 1 that something's wrong.

I am not the owner who initiated the first transfer. Could that be
the issue?
I strongly suspect that is the issue.

It explains why you didn't see the prior transfer in the Existing Transfers list - only the account which initiated the transfer has access to that.

It probably also explains why your attempts have failed. One of the requirements to do a re-transfer is to delete the record of the existing (prior) transfer; something you couldn't do and the other owner probably didn't know to do.

If there's reason the other owner can't handle the new transfer then I think Gerald's right and you'd need help from Support to clear things out so that you can start fresh, or maybe jump-start your transfer.

Shal


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