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On Sun, May 14, 2023 at 11:39 PM, dancerone wrote:

We had to remove a member for violating our guidelines repeatedly. This person keeps sending us via group owner a request to join. My question is we receive the request and click the reject link and send. What does the person being rejected get on their end?

?

Have you set up a Removed Member notice?
See?/helpcenter/ownersmanual/1/managing-members/removing-members?single=true

The Help says "Removed Member notice You can ban the member. That would prevent the person trying to rejoin with the same email address.
Again, you need to create a notice and make it active:
/helpcenter/ownersmanual/1/managing-member-notices/banned-member-notice?single=true

Here's the help page on banning and unbanning:
/helpcenter/ownersmanual/1/managing-members/banning-and-unbanning-members?single=true

If you had removed a member without an active notice, perhaps you should set up a rejected subscription notice:
/helpcenter/ownersmanual/1/managing-member-notices/rejected-subscription-notice?single=true
?
Frances

--
Help available from Groups.io help and GMF wiki.

?

Brenda,

Be aware that anyone who is removed, banned, etc., can get a new email address
and attempt to join under the new address. Depending on how you handle the new
membership process, you may not even be aware of them joining under a different
address.

I had one member who wasn't adhering to our rule about foul language. I banned
the member's email. He joined under a different account, but he is now behaving,
so it accomplished the desired result in the end. I know he did that because of
his writing style, his never quoting anything from a post he is replying to,
etc., but I figured he's learned a lesson and hasn't broken any rules since he
joined again. I could have banned his new address, and kept doing the
whack-a-mole thing, but all that really matters is that he's using appropriate
language now.

Donald



On Mon, 15 May 2023 03:52:47 +0000 (UTC), "dancerone via groups.io"
<dancerone@...> wrote:

No we haven't set up a notice, did not know about it, but will now. This helps. Glad I asked the forum.

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