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Re: rejecting a request to join


 

On Sun, May 14, 2023 at 11:39 PM, dancerone wrote:
We had to remove a member for violating our guidelines repeatedly. This person keeps sending us via group owner a request to join. My question is we receive the request and click the reject link and send. What does the person being rejected get on their end?
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Have you set up a Removed Member notice?
See?/helpcenter/ownersmanual/1/managing-members/removing-members?single=true

The Help says "Removed Member notice
This notice can be sent automatically when a moderator removes a member from the group. To be sent automatically, the notice must be the active notice (set to Active Message). If no Removed Member notice is set to Active Message, none will be sent."
/helpcenter/ownersmanual/1/managing-member-notices/removed-member-notice?single=true
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You can ban the member. That would prevent the person trying to rejoin with the same email address.
Again, you need to create a notice and make it active:
/helpcenter/ownersmanual/1/managing-member-notices/banned-member-notice?single=true

Here's the help page on banning and unbanning:
/helpcenter/ownersmanual/1/managing-members/banning-and-unbanning-members?single=true

If you had removed a member without an active notice, perhaps you should set up a rejected subscription notice:
/helpcenter/ownersmanual/1/managing-member-notices/rejected-subscription-notice?single=true
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Frances

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