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On Sat, Mar 2, 2019 at 02:16 PM, Peter Rawbone wrote:

xxxxx@gmail.com?has twice tried to respond and under Activity is this: “础肠迟颈惫颈迟测	Created?
A Pending member?xxxxxxxx@...?attempted to send message "Application information as requested." via email”

The response is being diverted because this person is not a subscriber yet.

It's generally best to instruct people replying to the Pending Subscription member notice to send it to the group's +owner address. Alternatively, you can change your group settings to allow non-subscribers to post (see Admin>Settings>Message Policies), in which case the response can be sent to the group posting address but will be moderated.?

Is it possible for a Moderator to resend a pending message and if so, how?

Go to Admin>Members and open the Pending subscriber's record. Scroll to the bottom of the resulting page and click on Send Message. Below the message editor on the resulting page is a pull-down "Notices" menu that you can use to select and resend the notice.
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Hope this helps,
Bruce
--
The system Help is your friend.??/static/help

Thank you Bruce.? I've managed to do this but in a slightly different manner. I ticked the selected Members' box and then clicked the Actions button beneath the Pending Member.? This gave various options, including the Resend one I wanted.
Following the resend notice, the person then did the necessary and is now one of us!

Regards
Peter

On Sat, Mar 2, 2019 at 07:33 PM, Bruce Bowman wrote:

It's generally best to instruct people replying to the Pending Subscription member notice to send it to the group's +owner address.

The restricted group I moderate uses the Pending Subscription function and as far as I can see applicant's responses are sent to the Group Owner address by default; there is no mechanism for setting a return address and we have no trouble receiving replies to our P/S message.

FWIW non - members emailing the Group Owner show up in the Activity Log; the Title is recorded in the log but the substance of it is not. Again FWIW replies to P/S messages get lumped together with all other emails to the Owner under the catch - all Action as Message to +Owner, which makes finding them just that bit more tricky; some filtering with the Mark 1 Eyeball becomes necessary!

So instructions to send responses to the Owners address are simply not necessary, and it does not require the originator to be a member for the message to get through.

Chris

On Sun, Mar 3, 2019 at 04:55 PM, Chris Jones wrote:

The restricted group I moderate uses the Pending Subscription function and as far as I can see applicant's responses are sent to the Group Owner address by default; there is no mechanism for setting a return address and we have no trouble receiving replies to our P/S message.

Yep. From the system help:


The fact remains, though, that someone in the process of joining Peter's group was -- for whatever reason -- sending his response to the group address.

Regards,
Bruce
--
The system Help is your friend.??/static/help

We're slowly getting there however, a similar thing occurred this month!? We're hoping to resolve it by sending a further Pending Notice.

I noticed (no pun intended!) that there is a 'new' button at the foot of the Member's information, "Send Confirmation Email".? Is the intention that:once the Approve Pending Sub button has been pressed, we should then Send Confirmation Email ?



Regards

Peter

On Mon, Mar 4, 2019 at 01:09 PM, Peter Rawbone wrote:

We're slowly getting there however, a similar thing occurred this month!? We're hoping to resolve it by sending a further Pending Notice.

Can I suggest that you carefully check the wording of your Pending Subscription message? Make sure that it doesn't say "please send us a message" but does say "please reply to this email" just in case the wording misdirects or might misdirect those who read it.

IMHO the Send Confirmation Email tab is slightly misleading; it is a further request to the applicant to send the necessary confirmation to get rid of the NC status flag. I have tried it once or twice with absolutely no response from the person concerned. :(

Chris

Chris, we have and this is our Pending Message - transferred from Y!:


I also agree with your comment re the Send Confirmation Email Tab.

Regards

Peter