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Problem with Incredimail formatting (was: html)

 

My group uses incredimail and sends letters with graphics. I was testing this and one letter came back all disorganized and not the way it should look.
I tried it with a letter without a side border and it works. I was wondering if there is a setting I should be using or are you not supporting this?
Thanks

Anita?
 

i sent a message but it did not appear. My group uses html with incredimail. Any side border is now appearing like triples and no space to write a message.
Not sure why this is happening? Can it be fixed because my members will not like this. Or is there a setting I should be using.

Anita?
 

i tried to send a email to mark but it came back. Where can I get help on a email to someone?

Thanks

Anita
 

Anita,

i tried to send a email to mark but it came back. Where can I get help
on a email to someone?
If you can't resolve your issue with advice from someone here in GMF you can email to [email protected] to report a bug or other problem
with the service.

Shal
 

I wrote several letters yesterday and how I am having problems with my group. Mainly the html is coming out distorted and is there a way to go to traditional mail or can you fix this.

If not I can't stay at iogroups for now until this is fixed. I am not impressed with your support as many of my letters here and also to Mark are unanswered.

Please help dont want to have another day with this html issue.

Anita
 

I am no expert and don’t understand your issue. BUT have you looked at settings for your group?
there is a section for HTML.?

Frances

E1E02202_F6C6_4A1A_AAE5_DF7BCD8A90D6.png

 

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Hallo Anita,

To set the default Message Formatting for your Group.
Click on Admin
Click on Settings will take you to the Settings screen
Scroll down (about half way) to? a heading Message Formatting
Scroll a bit further down and choose from :
  • Force HTML Emails
  • Normalize HTML Emails
  • Plain Text Only?
?
My start would be to choose the middle one by clicking in the box.

OK,
Tony


On 16 Jan 2018 at 6:30, atinalee@... via Groups wrote about :
Subject : [GMF] help please

I wrote several letters yesterday and how I am having problems with my group. Mainly the html is coming out distorted and is there a way to go to traditional mail or can you fix this.

If not I can't stay at iogroups for now until this is fixed. I am not impressed with your support as many of my letters here and also to Mark are unanswered.

Please help dont want to have another day with this html issue.

Anita

??
 

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Support may take more then a day :-)

On 1/16/2018 9:30 AM, atinalee@... via Groups.Io wrote:

I wrote several letters yesterday and how I am having problems with my group. Mainly the html is coming out distorted and is there a way to go to traditional mail or can you fix this.

If not I can't stay at iogroups for now until this is fixed. I am not impressed with your support as many of my letters here and also to Mark are unanswered.

Please help dont want to have another day with this html issue.

Anita

 

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Frances and Tony I have tried that and it does not work.
?
Thanks for your help. I wish the owners here would help me.
?
Anita

 

Anita,

My group uses incredimail and sends letters with graphics. I was
testing this and one letter came back all disorganized and not the way
it should look.
"Came back"? I assume you're talking about back into your inbox. At which email service?

Can you look at that same message in the group's Messages pages? How does it look there?

I tried it with a letter without a side border and it works. I was
wondering if there is a setting I should be using or are you not
supporting this?
No, I think the default settings of Groups.io groups pass formatted (HTML) messages through pretty much untouched, except for appending the footer. I suppose it is possible that some kind of formatting, such as the side border, gets tangled up with the message footer and that's causing what you see.

Mainly the html is coming out distorted and is there a way to go
to traditional mail ...
As I mentioned for your other post, there isn't a "traditional" setting for Groups.io.

or can you fix this.
Not *me*, I'm just another Groups.io user (though I do own this particular group).

Perhaps you (or rather your group members) can just work around that problem by applying the "don't do that" remedy. That is, don't apply borders to the messages.

I am not impressed with your support as many of my letters here and
also to Mark are unanswered.
I can't speak for Mark, but GMF is a volunteer run group, not an official support group. So as Mike said, it may take more than a day. Things here run on "volunteer" time. That is, you get an answer when and if someone here feels like spending their own time to help you.

I wish the owners here would help me.
I was going to suggest that if the messages appear messed up on Groups.io's Message page, you could cite the group name and message number(s) in an email to support, and perhaps include screenshots of what it should have looked like as well as how it does.

But I see that Mark has already said "no" to supporting problems with Incredimail formatting. And he *does* own Groups.io ...


... so you may just have to work around it. Or not.

Shal
GMF Owner
 

Increditmail used to use web beacons.
Not sure if they still do.
Would that have any effect on the problem?

mike bader

On 1/16/2018 9:45 PM, Shal Farley wrote:
Anita,

My group uses incredimail and sends letters with graphics. I was
testing this and one letter came back all disorganized and not the way
it should look.
"Came back"? I assume you're talking about back into your inbox. At which email service?

Can you look at that same message in the group's Messages pages? How does it look there?
 

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Shal thanks for your note. I use incredimail as my mail server and many on my list do also. Yes the side borders are the ones that are the problem with.
?
If I go to my yahoo account or the messages here there is not a problem I believe.
?
It is a big issue for me. The main issue is how members are getting deleted for letters going into spam. I cant have that because these members get upset and wont come back.
?
Thanks for your help.
?
Anita

 

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Mike not sure what a web beacon is? I have no idea.
?
Thanks
?
Anita
 

I'll ask again. Have you reported this problem to Incredimail support?

wunder
 

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That was more of a question for the techs.
A web beacon/web bug is used to track the sender AND the receiver of the email message and is hidden within the message.

On 1/17/2018 12:06 PM, atinalee@... via Groups.Io wrote:

Mike not sure what a web beacon is? I have no idea.
???
Thanks
???
Anita



 

mike,

Increditmail used to use web beacons.
Not sure if they still do.
Would that have any effect on the problem?
My guess would be "no", because Anita reported that the messages come through ok when there's no side border. I can't think of a reason the beacon would be missing or different without the border.

That said, if the Incredimail user has the option to turn off delivery tracking, or whatever they call it, that wouldn't hurt. I don't know though if Incredimail users are informed about whether their messages are read by the recipient - it might not be an optional feature.

Shal
 

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Shal thanks. Incredimail has a feature where we can tell if someone reads a message but I have that turned off. That is not important to me.
?
Mike no reason to report this to incredimail since it worked fine in yahoo. It seems to be a iogroup problem to me.
?
Anita

 

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Incredimail has non-portable requirements, Internet Explorer plugin and Flash.

Yes, you need to report this to Incredimail.

wunder
Walter Underwood
wunder@...
http://observer.wunderwood.org/ ?(my blog)


On Jan 17, 2018, at 6:10 PM, atinalee@... via Groups.Io <atinalee@...> wrote:

Shal thanks. Incredimail has a feature where we can tell if someone reads a message but I have that turned off. That is not important to me.
?
Mike no reason to report this to incredimail since it worked fine in yahoo. It seems to be a iogroup problem to me.
?
Anita
 

Anita,

If I go to my yahoo account
I'm uncertain what you mean here. Do you mean sending from Yahoo Mail, receiving at Yahoo Mail, or something else?

or the messages here there is not a problem I believe.
Again I'm uncertain. Do you mean "here" on Groups.io, reading the messages in your group's Messages archive?

Shal
 

Anita,

Incredimail has a feature where we can tell if someone reads a message
but I have that turned off. That is not important to me.
Just as well. These days most email interfaces defend against such beacons anyway.

Mike no reason to report this to incredimail since it worked fine in
yahoo. It seems to be a iogroup problem to me.
In any compatibility problem there's usually some amount of finger-pointing. You say it is a Groups.io problem because the messages pass through Yahoo Groups ok. Groups.io says it is an Incredimail problem because messages from other email service pass through ok. Standoff.

Undoubtedly it is a bit of both. My guess is that some Incredimail messages (those with borders) do something in the HTML which doesn't work with the way Groups.io adds its footer to the messages.

You're interest in selecting "Traditional" mode suggests something of the sort - Yahoo Groups add footers differently in "Traditional" versus "Full Featured" subscriptions, and if one works but not the other at Yahoo Groups then that would seem to point to that being the source of the problem.

If that's the case, then maybe it is a second finger pointing at Incredimail's HTML code.

Shal

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