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I own and moderate four groups, which I've done successfully with Groups.io for several years, and for 10 years with Yahoo Groups before that (so not a beginner).? All of my groups require moderator approval for messages with an attachment.
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This morning, I was notifified by e-mail (standard procedure) that a message with an attachment required my attention as owner/moderator.? I clicked the link in the e-mail (as usual), and when I logged in, it no longer shows me as "owner" of the group in question.? A test message sent to the "owner" e-mail address for that group was received by me at the correct e-mail address, so I'm still associated as "owner" in that respect.
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Further checking: Two of my four groups still show me as "owner".? One group now shows me as a moderator (not owner), and the 4th group (the one where I need to review messages) now shows me as just a standard "member".? All of my four groups still show up under the "My Groups" heading, and "posting" privileges listed for me in the groups are correct.
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No settings have been changed in any of these groups in the past year, and no other people are owners or moderators of these groups, hence no chance any other person may have done something wrong.
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Suggestions for corrective action and recovery appreciated.
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Dan
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Have you checked whether or not you have a second email address registered?
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if you are receiving owner emails, you must be an owner or moderator of that group.?
Frances
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No, I don't have a second e-mail address registered as an owner.
As stated in my original post, I *AM* the owner of four groups.?
I am the sole owner of all of the groups.? There are nNo other
owners or moderators.? Today, with no action taken on my part in
any manner other than logging in, I'm now suddenly shown as a
regular member of one group; a moderator of one group, and am
still shown as owner of the remaining two groups.? My ownership of
the group where I'm now just a "member" is proven by the fact I
was able to send an e-mail message to the "Owner" e-mail address
that's shown for the group, and I received it.? So ...somewhere
I'm still the registered owner as far as Groups.io is concerned.?
However, when I log into that group, I'm now at the status of a
regular member.? No "owner" privileges.? Somewhere within the
confines of Groups.io, a setting was changed to cause this.
I'd like to know what I can do to restore my status as owner.
Indications are .. the management of Groups.io won't be
responsive unless it's a "Premium" group, which these aren't.? Our
Groups.io sites were established for a non-profit organization,
and we don't have the budget for a "Premium" group.
Dan
On 2/14/25 11:17 PM, Frances wrote:
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Have you checked whether or not you have a second email
address registered?
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if you are receiving owner emails, you must be an owner or
moderator of that group.?
Frances
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Damn comma sound like to me, you need to make sure that you're logged in with the right email address. I would go click on your name, and then click on settings, and review the email that is on that account that you're looking at. Some people are notorious for having multiple email address subscribed.
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On Feb 14, 2025, at 3:28?PM, Dan Lepinski, P.E. via groups.io <Dan@...> wrote:
I own and moderate four groups, which I've done successfully with Groups.io for several years, and for 10 years with Yahoo Groups before that (so not a beginner).? All of my groups require moderator approval for messages with an attachment.
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This morning, I was notifified by e-mail (standard procedure) that a message with an attachment required my attention as owner/moderator.? I clicked the link in the e-mail (as usual), and when I logged in, it no longer shows me as "owner" of the group in question.? A test message sent to the "owner" e-mail address for that group was received by me at the correct e-mail address, so I'm still associated as "owner" in that respect.
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Further checking: Two of my four groups still show me as "owner".? One group now shows me as a moderator (not owner), and the 4th group (the one where I need to review messages) now shows me as just a standard "member".? All of my four groups still show up under the "My Groups" heading, and "posting" privileges listed for me in the groups are correct.
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No settings have been changed in any of these groups in the past year, and no other people are owners or moderators of these groups, hence no chance any other person may have done something wrong.
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Suggestions for corrective action and recovery appreciated.
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Dan
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On Sat, Feb 15, 2025 at 12:59 AM, Dan Lepinski, P.E. wrote:
However, when I log into that group, I'm now at the status of a regular member.? No "owner" privileges.
What are you basing this on?? The more details you can provide, the better we can try to figure out what's going on.
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Duane
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I'm basing it on the following:
In the top menu bar, one of the options is the "Your Groups"
drop-down box.? Clicking that drop-down displays the groups of
which the user is a member.? All four of the groups I own are
listed.
Clicking on a group name opens that selected group, as all of you
know.
Then, at the top of the "Menu" column on the left side of the
page is the "Home" option.? Two of my four groups still show me as
"Owner" with an "Owner" icon immediately adjacent to the "Home"
menu option.
Those same two groups also show an "Administration" option as
"Admin" in the menu column.
The group in question no longer shows the "Owner" icon next to
the "Home" option.? In fact, no icon of any sort is present.? The
"Admin" option is also not shown.
To the people asking if I'm logging in with the correct e-mail
address ... please note: I've owned these groups since Groups.io
was founded.? I'm one of the original members and owners, and own
four groups.? I use the same e-mail address for logging into all
four of my groups.? If I was logged in with an [otherwise]
incorrect e-mail address, it would not show the "Owner" icon for
two of the four groups.
Something within Groups.io itself has changed my status.? I am
the owner of all four of these groups.? Two of the groups still
show the "Owner" icon next to the "Home" option in the menu
column.? One of the four groups now shows me as a "Moderator"
(with a "Mod" icon) instead of "Owner", and the 4th group doesn't
show anything at all next to "Home".
I have changed NOTHING on my end related to Groups.io.? I had to
upgrade my operating system on my main computer in the past two
days.? When I logged into Groups.io on the updated computer, the
aforementioned problems were noted.? Thinking something may have
changed, I then used a backup computer with all of the original
software and settings that had been working perfectly on Groups.io
just hours earlier.? Same result.? Subsequently, it doesn't appear
to be anything related to the updated computer.
Please realize I teach computers and the Internet at the Ph.D and
post-doctoral levels, and have a reasonably good grasp on how
things work in that respect.? This appears something has changed
within Groups.io as associated with my accounts.
Dan
On 2/15/25 7:23 AM, Duane via groups.io
wrote:
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On Sat, Feb 15, 2025 at 12:59 AM, Dan Lepinski, P.E. wrote:
However, when I log into that group, I'm now at the
status of a regular member.? No "owner" privileges.
What are you basing this on?? The more details you can
provide, the better we can try to figure out what's going on.
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Duane
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In your original post, you indicated you are the sole owner, implying no one else could change your status within the groups in question. If that's the case, then you not having ownership status would indicate an ownerless group, which I didn't think was possible. Ergo, there must be someone else with ownership status or you are indeed logged on with the wrong address.
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Dave?
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Facts in evidence:
1. I own four groups.
2. All groups use the same e-mail for my log in.
3. Two of the four still show "Owner" when selected, proving I'm
logged in with the correct e-mail.
4. One of the four now shows me as a "Moderator" instead of
"Owner".
5. One now shows nothing.? I'm just a "member" with posting
privileges.
6. I log in, and can select any of the four groups using the same
e-mail address.? If I were using the "wrong address", none of the
groups would show me as "Owner".? The fact two of the four DO show
me as "Owner" prove I'm using the correct e-mail address.
7. No one else has any access within the groups as a moderator or
any other role.
8. Using a yahoo address for testing (unrelated to my official
Groups.io address), I can send e-mail to the "Owner" e-mail
address for the group where I'm no longer shown as "Owner" when I
log in, and I receive the test message at my "Owner" e-mail
address used for logging in.
Conclusions based on the above:
I *AM* using the correct e-mail address or none of the groups
would show me as "Owner".? Two of the four still show me as
"Owner".? (One shows me as "Moderator", not owner.)
Though it's not showing me as "Owner" when I log into the subject
group, I'm still on record with Groups.io as the owner (with my
login e-mail address) or I would not have received the test
message I sent to "main+owner@***.groups.io (Group name
redacted).
Dan
On 2/15/25 8:53 AM, David Grimm via
groups.io wrote:
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In your original post, you indicated you are the sole owner,
implying no one else could change your status within the groups
in question. If that's the case, then you not having ownership
status would indicate an ownerless group, which I didn't think
was possible. Ergo, there must be someone else with ownership
status or you are indeed logged on with the wrong address.
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Dave?
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I checked all my own groups and they are all correctly badged.?
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Does anyone else see this glitch?
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Frances
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I was wondering whether you see the same labels (owner, moderator, no label, ie. just member) on the app as you do on the web interface. Mine matches the web interface and is correct.
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Frances
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> If that's the case, then you not having ownership status
> would indicate an ownerless group, which I didn't think
> was possible.
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It's not "ownerless".? I'm still getting owner e-mail and messages sent to the "owner" address.
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Problem is, I'm not shown as "owner" when I log into that group, and don't have "owner" or "moderator" privileges.? Two of my four groups are still showing my correct status.
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To reiterate, I've changed nothing on my end.? I'm now not shown as "owner" no matter what computer I use.
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Dan
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Hi Dan,
what method are you using to access groups.io - browser, or app? Can you try a different method, and/or a different browser, and see what happens when you access the 2 groups where you lost ownership?
And for the group where you were owner but now have moderator status, do you still see the ?admin“ option? For a moderator, this depends on the rights that have been granted to the moderator.
I suspect that this is a case for Mark, I agree with you that something seems to be odd in the configuration of the groups in groups.io.?
Kind regards
Thomas
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I don't now and never have used an app.? My access is 100% computer-based.? I have three computers; my primary computer (presently being used for this message), a computer with a newly updated operating system (but same software as was used in the past to access my groups), and a backup computer that's a clone of my primary.? All three have been in use in the past week, and all successfully accessed my groups with correct privileges shown.
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Yesterday, I received via e-mail an owner's notice of a message that requires review because it has an attachment.? All of my owned groups are set to require approval if attachments are included with a posted message.? This applies, even for my own messages with an attachment.
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I clicked the "View message on line" link to review the pending message, and instead of taking me to that message as has always happened in the past, I was instead presented with the "Home" screen for the group, which I found odd because this has never happened before.? I tried logging out and back in, and did so with all three of my computers lest something have occurred with my primary computer .. all with the same results as I've described in earlier this thread.
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Dan
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Dan,
1 more thing to check - sounds completely odd, but worth trying:
Do your machines all have the correct date and time (incl. time zone)? I‘ve seen very strange things happening when a machine with a wrong date or time accessed a server, and particularly authentication errors happening.
Doesn‘t hurt to check that.
Kind regards
Thomas
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Thomas,
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> ... what method are you using to access groups.io - browser, or app??
*** Browser, 100%.? Never have used an app.
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> Can you try a different method, and/or a different browser, and see
> what happens when you access the 2 groups where you lost ownership?
*** Yes.? I've tried two different browsers on three different computers.
Identical results in all cases.
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> And for the group where you were owner but now have moderator status,
> do you still see the ?admin“ option??
*** Yes.? For the group where I'm now shown as "Moderator" (vs. "owner"),
I *do* see the "Admin" option.
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Dan
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Hi Dan,
what browser are you using? And is it the same on all 3 machines?
I assume you use Windows (not Apple Mac), so I‘d try a different browser(Chrome or Firefox maybe). And if you have access to an iPad, you could try the groups.io app on that one. Just to check if the behaviour changes.
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I think the behaviour you describe when you tried to approve a pending message is logical in a way - the system doesn‘t accept you as owner for the approval operation, even though it has sent you the approval request to your email address.?
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What about my question about the group where you are moderator? Do you have admin options there?
Kind regards
Thomas
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I'm not seeing this as a bug at all. On at least three of the groups that I run that have my status as owner.
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On Feb 15, 2025, at 11:06?AM, Frances <frances@...> wrote:
I checked all my own groups and they are all correctly badged.?
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Does anyone else see this glitch?
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Frances
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Hi Dan,
maybe you can at least fix the group where you are moderator (instead of owner as you were). And ignore the following if you‘ve already tried that.?
Try this:
click on ?Admin“ - it should then show the options?
- Pending
- Members
- Activity
- Membership (with sub-options)
- Preferences ?(with sub-options)
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Click ?Members“ - it should show the member list. Go though it (or search) to your own account. I assume it will say ?Mod“ beside the email address.
click on the name - it should show ?User Details“ and Role ?Moderator“ underneath. Click on ?Moderator“ - it should open a list with ?Member“, ?Moderator“, ?Owner“. Select ?Owner“ - then scroll to the bottom and ?Save“.?
I hope the system will allow these actions. That should set you back to Owner status hopefully. Log out and back in to verify that this has worked.
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If that has worked, and even if not, click on ?Activity“ under ?Admin“ and try to find in the log any action from the last few days that could have caused the change of your Owner status. Hopefully that group doesn‘t have too much activity so that you have a chance to find something.
Good luck!
Thomas
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Edited to correct "latter" to "former" (below).? "Latter" has been struck in the paragraph and replaced with "former".? My apologies for the re-send/duplication.
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On Sat, Feb 15, 2025 at 11:46 AM, Thomas Gruber wrote:
what browser are you using?
My primary browser is Firefox 135.0 (latest release).? My secondary browsers are Google Chrome and Opera.? Same results for all of them.
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In addition, my primary environment is Linux (Ubuntu).? I've got 16.04 on two computers, and 24.04 on another.? Same results for both.? I've got "dual boot" on two of the computers, with Windows 10 on one, and Win 11 on another.? Same set of browsers on all three computers.
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Logging into Groups.io with all three computers, three different browsers, and two different operating systems all yielded identical results.? I'm still not shown as "Owner" on one of the groups, and am shown as "Mod" for one where I should be "Owner".? The other two groups are OK.
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This means it's got to be something external to my hardware and software.
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There are only two possible options: 1) There's been an obscure change in the Groups.io software, that affects legacy groups, or; 2) Something has changed in the 'net between my systems and the Groups.io site.? Since the latter FORMER is going to be time-consuming to pursue due to Mark's absence (he stated in his Feb 14 post he'll be on vacation until Feb 28), I'll reach out to my provider and see if THEY made any changes.? I'm a Licensed Professional Engineer with a specialization in digital systems and computers, plus the fact I've taught university computer and Internet classes to the Ph.D. and post-doctoral levels.? This level of expertise allows me to have a direct line to my service provider's "inner sanctum" support team.? So .. I'll see what my provider's tech team has to say.
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Dan
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Thomas,
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> 1 more thing to check - sounds completely odd, but worth trying:
> Do your machines all have the correct date and time (incl. time zone)?
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*** Excellent suggestion.? Yes, all three systems are (and always have been) set to the correct date, time, and zone.
(You're good!? Most people wouldn't have thought of this.)
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Dan
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Frances
Duane
Thomas Gruber