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Hello - We are on the Premium plan and we currently have four subgroups if our main group.

Today we tried to create a fifth, and nothing happened. After creating, it looks like it should work with no warnings but the group never appears. We tried making it visible just to subgroups and then to the main group but still couldn't find it. Two of us tried this independently, and we both got the same non-result.

I can't see anything in the documentation that would indicate we are limited to just four subgroups. Has something changed? Or perhaps there's a bug in the new Groups.io UI that came out this week??

Steven

On Sun, Apr 28, 2024 at 11:49 AM, Steven Bammel wrote:

Has something changed? Or perhaps there's a bug in the new Groups.io UI that came out this week??

I run a legacy premium group with about 20 subgroups. I've just created another subgroup and can access it and send messages immediately.? It all looks good to me.

Regards
Andy

Hello everyone

I work with Steven and I'm the other person that was unable to create the required subgroup today until tonight when it suddenly and inexplicably worked.

I'm 99% sure that I did nothing different tonight to earlier today and we've both managed to create subgroups in the past, so I'm going to put this down to a glitch of some sort that seems to have cleared itself up in the course of the day.

Just for your info

Dave Neve

On Sun, Apr 28, 2024 at 02:55 PM, SafeTex wrote:

I work with Steven and I'm the other person that was unable to create the required subgroup today until tonight when it suddenly and inexplicably worked.

You do have to type in a Description of reasonable length; otherwise subgroup creation will fail with a not-very-obvious error message.

Just a wild guess...

Bruce

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