Messages marked at SPAM #issue
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i think a member is only removed when they delete the spam messages from the spam folder.
If he moves the spam messages into his inbox and then deletes them he should be fine. He should also be able to click the "not spam" link in his email to stop this from happening. I had this happen to a member with an AOL email address who is on two of my groups. Rachel |
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He'd need to check with his ISP to see what, if anything, they'll do.? As Rachel mentioned, marking them as Not Spam or moving them to the Inbox may eventually stop it, but that depends on what the ISP has set up.
Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list |
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Norman,
... is there any way to whitelist him here so he's not continuouslyNo. Mark's concern is that the email service will "punish" Groups.io (by treating more of its messages as spam) if he does not act on their notice about the member marking the message as spam. (Yes, I know sometimes the member didn't do that, it was the service that delivered the message to the member's spam folder. Can't be helped, that's just bad behavior on the part of that email service. An automatic delivery to the spam folder ought, IMO, be treated as a neutral event.) Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Mindy,
Does this happen (member being unsubbed) after just one such email deleted from spam? It can. ? Does it happen more to certain types of email addresses? Yes. Not every email service implements a "feedback loop" (that's what this "feature" is called) to inform list managers of spam markings by list members. And those that do appear to have differing amounts of strictness.? Ideally the mechanism would require that the email user explicitly mark the message as Spam, and then be offered the choice of being automatically unsubscribed. But it has been observed that some email services will trigger the mechanism even when a message was automatically delivered to the Spam folder, and then automatically deleted from there - with no user input nor notice to the user. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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On Wed, Feb 21, 2018 at 02:12 pm, Group Moderator wrote:
You're saying a message can get sent to Spam on its own, and then can get automatically deleted on its own (!), triggering the member to be unsubscribed? Is there nothing that can be done about this?Yes, it really happens.? It gets reported and/or asked about often.? Nothing can be done about it until the email services stop doing it.? Some services don't have a way to add things to a white-list.? The only way around it, for now anyway, is for the folks on those services to change to another one that doesn't have the problem. ;>) Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list |
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Jim,
Don't they have the option of simply switching off the spam filter completely? That would depend on the email service they're using. In Gmail, for example, no I don't think you can. You can add filters that will automatically place messages into your Inbox instead of the Spam folder, but I'm not sure if you can do that for *all* messages. ? Unless the service can absolutely guarantee no false positives (which I don't That's a frequent criticism of Spam filtering generally. And the weaker the filter the more valid the complaint. The utility is usually is that the spam isn't "cluttering your inbox" and doesn't cause new-message alerts in your interface. Also, in some systems (like Gmail) messages in the Spam folder are held at arm's length a little: the HTML in them isn't fully rendered, making them a bit safer / less obnoxious to preview. Yes, a false-positive result can cause you to miss a desired email if you don't check the spam folder periodically. But at least you can do that at a time when you're not on-the-go or otherwise busy. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
I have gone round and round with my ISP about this and the short answer is no, they won't. I suspect it's a liability issue for them, so having some kind of spam filtering protects them, or at least gives them plausible deniability.Don't they have the option of simply switching off the spam filter completely?That would depend on the email service they're using. The spam filtering from my ISP is so bad that I have to go in twice a day and select everything in the "Junk-Mail" folder and mark it as "Not junk". Nothing ever goes into the "Spam" folder itself, but if I set the system to put everything into the In box, it marks those items as "SPAM" in the title. Of course that messes up trying to follow threads in my email unless I go through and alter the titles of all those messages. It's easier to go in twice a day and mark everything in my Junk mail folder "Not junk".Unless the service can absolutely guarantee no false positives (which I don't think is possible) I don't see any value in it. If you have to chack the spam folder for messages that shouldn't be there, what is the point? If you don't check it, you will (not might) miss genuine messages.That's a frequent criticism of Spam filtering generally. And the weaker the filter the more valid the complaint. If I look at what the system actually tags as junk, false positives are probably 99+%. And the irony is that they system catches less than 1% of the spam. My AVG running on my computers catches the malicious stuff, not my ISP. So it's actually less useful than not having anything. I suppose considering DMARC, marking everything as junk instead of spam is a positive, but the whole situation for me is a waste of time. Dano |
Rachel
Duane
Shal Farley
D R Stinson