Hi. I am trying to remove an email address of mine from one of my groups that is bouncing, and no loger active.? But when I try to remove it, I can't because it is linked to my groups.io account which owns the group.

Thanks!? Steph

On Mon, May 15, 2023 at 12:01 PM, Steph Mathews wrote:

Hi. I am trying to remove an email address of mine from one of my groups that is bouncing, and no loger active.? But when I try to remove it, I can't because it is linked to my groups.io account which owns the group.

You can't remove an email address if that is the only owner.
You say "remove it". I would think you can change it.?
At any rate, subscribing with another email address and making that an owner should work.

Frances

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Hi Steph, before you can remove an address, you need to make another address owner. To accomplish this, going to the member section of your group, find the other email address that you own. And adjust it from member to owner. Then you can go back and remove the other email address.

On Mon, May 15, 2023 at 03:46 PM, Steph Mathews wrote:

Right. I have done that, and it still will not let me.? I’ll play around with it. Thanks!

?Steph,?

A question - Is there at least one other owner besides this non-active email address that you wish to remove? A moderator is not good enough. You need to be able to upgrade an email address to owner.

Question 2 - Can you receive email in that non-active email address? If you can, then you can use the Email Me A Link To Log In function.?

You can create a new owner
- by promoting another member
- by promoting another of your own email addresses to owner
- by adding another email address for yourself and promoting that to owner. As Joseph mentioned, you need to promote the new email address to owner by logging in with your bouncing email address.

After you have upgraded someone to owner, you can downgrade your other email address to member. You could remove or ban that email address or log into that old account and leave the group if you wish.

/helpcenter/ownersmanual/1/managing-moderators-and-additional-owners?single=true

We may be able to give you more help if we understood the issue!

Cheers

Frances
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