Members that are Not Confirmed
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I'm new at this group owner/moderator business. I recently became the owner of two small groups here on groups.io because no one else wanted the task of transferring them from yahoo, and I didn't want the information to be lost. This was done manually using "free" groups that I created. As the new members requested membership, I manually approved them, but a few are now showing "NC" (not confirmed) on the members list. What, exactly, does that mean and what should I do, if anything, to correct this? At the moment, I am leaving these few members on a moderated status.
Thank you for any advice, Kenny Williams, group owner Heathkit-HW16 AceRC |
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For background, see?/g/GroupManagersForum/wiki/Status-Badges-in-the-Members-List
You can go to the member's account in Admin, Members. Click on the member's name or email address. Scroll down and ask Groups.io to send a confirmation email to prompt the person to reply. - Click send confirmation email. Frances -- Moving to Groups.io (without easy transfer)
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On Thu, Dec 12, 2019 at 05:10 PM, Kenny Williams wrote:
As the new members requested membership, I manually approved them, but a few are now showing "NC" (not confirmed) on the members list. What, exactly, does that mean...See?/g/GroupManagersForum/wiki/Status-Badges-in-the-Members-List These people won't receive any groups.io email, nor will they be able to post, until they respond to a groups.io messages to demonstrate that they own the registered email address and confirm that they want to receive group emails there.? ...and what should I do, if anything, to correct this?If you want, you can re-send the confirmation email by opening each of their user records in turn and clicking the corresponding button at the bottom of the page. See /g/GroupManagersForum/files/Confirmation%20email%20example.pdf At the moment, I am leaving these few members on a moderated status.That's probably not necessary...they can't post anyway until they remedy the situation. Bruce |
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Richard,
Still totally confused.Even after reading the wiki page? /g/GroupManagersForum/wiki/Status-Badges-in-the-Members-List I think it goes through the various cases of when confirmation is required and when it is not. No one has ever mentioned having to confirm.Why would they? I verified that their address was valid from another source that isIf your group is on a Premium plan you can manually confirm them. Otherwise they must confirm their address on their own. No one has ever sent a message to me saying they do not get messages.Members often don't communicate when they have problems. Or might not realize they should be expecting messages. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Richard, If they joined a year ago and are not getting any messages it seems that they might inquire. Perhaps they are getting message via a second subscription, and have effectively abandoned the NC one. Or they simply aren't interested enough to investigate what happened to their attempted subscription. How would I, as Owner, know that they confirmed? Correct. I invited one and found that he is already a member. Like bouncing members, NC members are blocked from messages but are still treated as members because they can resolve their status via unilateral action on their part. I do not want to lose these "members" because from another source they have useful info, That other source must be other than a Groups.io group - they would have to have cleared their NC status to participate there also. You can attempt to contact them directly about their NC status. Most of my experience with NC members turned out to be typos in the email address, but you say you've checked these addresses so I don't know what's going on in your case. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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On Fri, Dec 13, 2019 at 09:36 AM, ray_r.rm wrote:
I do not want to lose these "members" because from another source they have useful info,Richard -- Many folks join groups because they want to receive messages, and aren't interested in posting. When they subsequently get an "unsolicited" email saying they have to reply, they may balk without even reading it carefully. Most of the posts that I receive in the course of a day that say something like that are indeed some kind of spam, so this behavior is understandable. I've met with more success with such recalcitrant folks by sending them an explanation -- telling them to look for it and what they need to do -- before resending the confirmation email. But even that might not work if the recipient doesn't know you. Having said all that, please also consider the possibility that they could have changed their mind, or forgotten that they requested a subscription, or someone else signed them up via "Join This Group," and so on. The last sentence of the confirmation email says "If you did not request - or do not want - a subscription to this group, please accept our apologies and ignore this message." There's a reason why it says that. Regards, Bruce |
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On Fri, Dec 13, 2019 at 09:36 AM, ray_r.rm wrote:
I do not want to lose these "members" because from another source they have useful info,In this context you could try deleting the NC subscription and send the same address an invitation to your group. If the recipient responds to the invitation, this achieves the same objective as the confirmation email, and the account doesn't land in NC status. If he still doesn't respond, it's unfortunate, but at least your member list won't be cluttered with people who are effectively non-members. It would be my preference that NC accounts have their own entry in the blue pull-down menu; or failing that, land among the subscriptions in the Pending list. Unfortunately, such suggestions in beta haven't gotten much traction. Bruce |
Kenny Williams
Frances
Bruce
Shal Farley
BMaverick