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MEMBER UNABLE TO ACCESS GROUP

WillowHoop All Messages By This Member #12002 Hi, I have a small signature tag group. I have attached an image of what the member is seeing.? She is still a registered member and her email address is correct. Could you please advise me on what to else to check? Thank you Kind regards Linda Sem título.png
Bruce All Messages By This Member #12003 Many subscribers have more than one email address. Yours seems to be logged in with the wrong one. As owner, you could open her user record and confirm this (Admin>Members and click on the appropriate user name). Once you figure out which address is subscribed, send that to her, and tell her to log in again with that address (see /static/help#password). I suspect that will fix the problem. Hope this helps, Bruce -- The system Help is your friend.??/static/help
WillowHoop All Messages By This Member #12004 Thanks so much.? I will check all that with her. “Isn't it nice to think that tomorrow is a new day with no mistakes in it yet?” ― L.M. Montgomery toggle quoted message Show quoted text On Mon, Sep 24, 2018 at 11:18 AM Bruce Bowman <bruce.bowman@...> wrote: Many subscribers have more than one email address. Yours seems to be logged in with the wrong one. As owner, you could open her user record and confirm this (Admin>Members and click on the appropriate user name). Once you figure out which address is subscribed, send that to her, and tell her to log in again with that address (see /static/help#password). I suspect that will fix the problem. Hope this helps, Bruce -- The system Help is your friend.??/static/help
Shal Farley Member Profile All Messages By This Member #12005 开云体育 Linda, I have attached an image of what the member is seeing.? She is still a registered member and her email address is correct. Could you please advise me on what to else to check? What Bruce said. Also, she can check the email address she's currently logged in with by hovering over or clicking on her name in the upper right corner of any Groups.io page: In order to access the group as a member this login email must match her entry in your group's Members list. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list

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