Member Display Name Change?
开云体育Hi Folks,I'm a group moderator, and I was asked by a new member to change her display name, by removing her last name.? Went to the record, highlighted her last name and hit delete... nothing.? Put the cursor at the end and hit backspace... nothing.? Bucked it up to the account owner, and he couldn't do anything with it either.? Oddly enough, I *did* receive two groups.io "group notification" emails that said the member's name *had* been changed... but as of just now, before submitting this, the display name in her account shows no change. I shot her an email outlining the steps needed to make the change herself, but it leaves me with a question: why was I (and the group owner) unable to make this change? In checking the Group Owner's manual, it clearly says in section 11.2, third bullet down, "Owners and moderators can edit the Display Name field in individual members’ records (but be aware that members can change their own display names as mentioned above)."? Either that's not completely correct, something has been changed and the manual hasn't caught up yet, or we're both doing something wrong.? I never bothered to click the "Confirm" button at the bottom of the page, since I couldn't do anything to make the last name letters go away; there was no visible edit TO confirm.? Is this where I went wrong in failing to bring about the requested change? Thanks for any clarification you can provide! Karl |
开云体育You answered your own question.?If you do NOT CLICK CONFIRM (or Save, or whatever the button at the bottom is called on that page) IT WILL NOT KEEP THE CHANGE! This applies to virtually all potential changes on literally any screen. Whether made by the member, moderator or owner! On Mar 11, 2025, at 09:56, kharrisma@... via groups.io <kharrisma@...> wrote:
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On Tue, Mar 11, 2025 at 09:55 AM, kharrisma@... wrote:
I'm a group moderator, and I was asked by a new member to change her display name, by removing her last name.? Went to the record, highlighted her last name and hit delete... nothing.? Put the cursor at the end and hit backspace... nothing.? Bucked it up to the account owner, and he couldn't do anything with it either.? Is this in a subgroup? You cannot change Display Name there...you have to make the change in the main group.
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Regards,
Bruce
Check out the groups.io Help Center?and?groups.io Owners Manual |
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If you would re-read the post, you'll see that I could NOT edit the entry; it ignored all attempts to edit the name.? To save it would have just saved what was already there, which I was not allowed to change.? I fully understand that edits need to be confirmed, and have done so on many occasions, but this edit was disallowed, which is the root of my question.
On 3/11/2025 10:01 AM, Dan Tucker via groups.io wrote:
You answered your own question.? |
开云体育Yes, Bruce, this IS a subgroup.? I went to the main group as well and the edit was disallowed there too.? The group OWNER couldn't edit it.Okay, belay that.? I'm not sure what I did last time now, but THIS time when I tried to edit the display name in the parent group, it DID allow me to make the edit.? I've no idea why I couldn't do this the first time.? Okay, I get that it can't be done in a subgroup, which is where I first tried, but I also tried the parent group, and neither group allowed me to change the name.? THIS time, it did.? And I did remember to hit the "Save" button.? ;-) I got nothing.? No idea where it went sideways.? Thanks for pointing out that subgroups aren't the right place to make this change.? Noted. On 3/11/2025 11:25 AM, Bruce Bowman via
groups.io wrote:
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On Tue, Mar 11, 2025 at 12:14 PM, kharrisma@... wrote:
I've no idea why I couldn't do this the first time. I suggest you have one last talk with the group Owner. He may have given you additional Moderator permissions in the intervening period -- specifically, the "Set Member Subscription Options" permission.
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Regards,
Bruce
Check out the groups.io Help Center?and?groups.io Owners Manual |
Dan Tucker
Bruce