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how to enable subscribers to send messages without approval

 

Thanks in advance for anyone’s advice on this issue.

?

On the Admin/Settings/Spam Control, I have checked “Restricted Membership,” and no other restrictions.? Sometimes, members can send messages to each other, no problem.? But more often than not, I, as the owner/moderator, receive a request from groups.io to approve a message a member wants to send.? In several cases, the person who tried to send the message was ME, sending the message from MY computer, from which I set up the group and which I use to manage the group.

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I have looked and looked at the Settings section under “Admin.” ??I can’t find any adjustment to make to allow members -- including me -- to send messages without requiring approval.?

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Any suggestions?

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Ann

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On Thu, Nov 21, 2019 at 10:15 PM, Ann Ward Purcell wrote:

On the Admin/Settings/Spam Control, I have checked “Restricted Membership,” and no other restrictions.? Sometimes, members can send messages to each other, no problem.? But more often than not, I, as the owner/moderator, receive a request from groups.io to approve a message a member wants to send.? In several cases, the person who tried to send the message was ME, sending the message from MY computer, from which I set up the group and which I use to manage the group.

I have looked and looked at the Settings section under “Admin.” ??I can’t find any adjustment to make to allow members -- including me -- to send messages without requiring approval.?

Several issues - having to moderate about your own messages - this is a useful opportunity to take a second look before it goes out.
You can moderate by email - send a reply (nothing to write).?
However you can edit your own subscription.?
Go to Admin, Members, choose yourself, scroll down to Posting Privileges. Be sure to save.

You say: "Sometimes, members can send messages to each other, no problem."
Is it possible you have set them to moderate - "new users moderated"?

Or more likely, your members are not posting from their usual email addresses. Their email address is their account ID. If they need to email from another address from time to time (say, from work), they should add an email alias. That allows them to post from this other address as well as their main one. However they don't receive at that address.?
See instructions here -?/g/GroupManagersForum/wiki/Profile-and-Email-Address-and-Merging-Accounts

Perhaps someone else has a suggestion about what is going wrong.

Frances

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On Thu, Nov 21, 2019 at 10:15 PM, Ann Ward Purcell wrote:
On the Admin/Settings/Spam Control, I have checked “Restricted Membership,” and no other restrictions.? Sometimes, members can send messages to each other, no problem.? But more often than not, I, as the owner/moderator, receive a request from groups.io to approve a message a member wants to send.?
Have you checked in the Admin section??
You can go to Members (not Directory) and find the member.
Click on the name - don't use the check box. Check the Activity History.?

And check also Admin, Activity.?
Message Activity shows you whether email addresses were used that are not registered with Groups.io.

If, as you say, sometimes a specific member can successfully post a message and sometimes not, likely it is to do with their email address. Using an unregistered email address. As I mentioned, your email address is your ID.

Frances

?
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On Fri, Nov 22, 2019 at 03:51 AM, Frances wrote:
Perhaps someone else has a suggestion about what is going wrong.
I am having to end this knowing that I have a post already languishing in the moderation queue; one of the penalties of living in a totally different time zone!

I suggested checking your Settings, and realised that there was something else to include as soon as I had clicked "send".

The setting so far considered has been the Group Moderation Setting, but it is possible that individual members have Posting Privileges that override the group setting.

I suggest that you use the Activity Log to identify a member who submitted a post that was put in the moderation queue. Then go your your Members List and find that person's entry in it; click anywhere on their entry other than the check box. This will take you to that person's "personal" page; scroll down to the bottom of the page just above the Save tab and other functions, and your will find a section called Posting Privileges. The 3rd, 4th, 6th or 7th options will one way or another result in that members having posts held for moderation, sometimes temporarily until they have submitted a predetermined number of posts.

Edit and Save any setting that is "wrong".

You are the owner of the group; are you the sole moderator? If not, and there are others with moderator permissions, have another look at your activity log to see if they have been "tinkering", and if necessary smack wrists. If there are no other moderators then I cannot think of any reason why some of the individual member's settings might be a bit rogue, unless your group is an import from Yahoo in which case their settings will have been imported as well.

Chris
 

On Fri, Nov 22, 2019 at 03:51 AM, Frances wrote:
Perhaps someone else has a suggestion about what is going wrong.
Not really, but I am puzzled. Frances; you suggested that members might be sending from a "wrong" email address, but I don't see how that could be the case unless Allow Non Subscribers to Post has been checked, and I cannot see any mention of that. Posts from non - members should on the face of it simply be rejected.

However, I am also puzzled by the sentence Sometimes, members can send messages to each other, no problem in Ann's original query. As written that means messages from one member to another not involving the group; was that meaning intended? I suspect not but clarification might be helpful.

Ann; I suggest that you have a look at your Activity Log; find it via Admin > Activity as that will enable you to see what is being posted without hindrance and what is being held for moderation and the addresses from which each message originated. I would also suggest revisiting all your Settings just in case something has been checked by accident.

Chris

 

Ann,

I have looked and looked at the Settings section under “Admin.” I
can’t find any adjustment to make to allow members -- including me --
to send messages without requiring approval.
There are several ways message moderation can be invoked, superseding the group's setting.

You're reminding me that I really do need to finish writing the wiki page I started on that topic.
/g/GroupManagersForum/wiki/Message-Moderation

Shal


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I am new at this and couldn’t figure out how to add a response to the people who responded to my inquiry.? Hopefully this message will get to the right place.

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Responders:? Thank you for your suggestions.? I appreciate the time everyone put into trying to help me solve my problem.

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Re “You say: ‘Sometimes, members can send messages to each other, no problem.’? Is it possible you have set them to moderate – ‘new users moderated’?”

Answer: ?No, I have not selected that setting.

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Re? “Or more likely, your members are not posting from their usual email addresses. “?

Answer:? I have not checked that; but when I am the one posting, I definitely post from my very only email address.? And three of my own messages have prompted a request to approve the message.

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Re “Have you checked in the Admin section??“

Answer:? Definitely; multiple times.? I have looked at every setting and have found nothing that looks like it needs a change.

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Re “And check also Admin, Activity.? Message Activity shows you whether email addresses were used that are not registered with Groups.io.”

Answer:? No, I didn’t check that, but I know my own email address is registered with Groups.io, which suggests that, at least as to my own messages, that is not the issue.? I certainly will check on that issue as to other people’s messages.

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Re “The setting so far considered has been the Group Moderation Setting, but it is possible that individual members have Posting Privileges that override the group setting.?? I suggest that you use the Activity Log to identify a member who submitted a post that was put in the moderation queue. Then go your your Members List and find that person's entry in it; click anywhere on their entry other than the check box. This will take you to that person's "personal" page; scroll down to the bottom of the page just above the Save tab and other functions, and your will find a section called Posting Privileges. The 3rd, 4th, 6th or 7th options will one way or another result in that members having posts held for moderation, sometimes temporarily until they have submitted a predetermined number of posts. “

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Answer:? I will double-check this, but I certainly did not intentionally give any members posting privileges that override the group setting.? I just set up this group maybe a month ago, and I have not set any settings differently for some members from how I set them for other members.

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Re “You are the owner of the group; are you the sole moderator?”

Answer:? Yep; I am it.?

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Re “Frances; you suggested that members might be sending from a "wrong" email address, but I don't see how that could be the case unless Allow Non Subscribers to Post has been checked,”

Answer:?? Good point.? But I definitely did not check that option.

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Re: “I would also suggest revisiting all your Settings just in case something has been checked by accident.”

Answer:? I have done that, multiple times.? I can do it again; but I was hoping someone would have a light-bulb moment about some setting that is not intuitively obvious that can affect this issue.

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Thank you again for everyone’s thoughts and suggestions.? I suspect I will have my own light bulb moment one of these days.

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Ann

 

Ann, go to the Spam Contol settings in your admin settings.? Nothing should be checked except restricted group.? If everything else is unchecked, to the best of my? knowledge, the group messages should not be moderated.? Then go to the member tab under your admin settings and click on your name and look at your settings.? If you don't have your messages moderated, and you don't have group messages moderated, then something's wrong.? I think.? If I'm wrong, one of the mods will correct me. That's how I have my groups set up and nobody's messages are modded.

Terri
 

On Sat, Nov 23, 2019 at 06:17 PM, Ann Ward Purcell wrote:
when I am the one posting, I definitely post from my very only email address.
Does the post that you're replying to have a hashtag?? Those can be set to make a topic moderated.

Duane
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Ann,

I am new at this and couldn’t figure out how to add a response to the
people who responded to my inquiry.
The Reply function in your email interface should do the trick. As should the Reply link in the bar under each message when viewed within GMF's Messages section.

That wouldn't (easily) gather them for you, as you've done here though.

No, I didn’t check that, but I know my own email address is registered
with Groups.io,
Registered with Groups.io is different from being in the Members list of your group. An account isn't required to post messages by email, but being in your group's Members list is required.

/Allow Non Subscribers to Post/ has been checked,”

*Answer:* Good point. But I definitely did not check that option.
Unless you had checked that box. But we can disregard that now that we know it isn't checked.

*Answer:* I will double-check this, but I certainly did not
intentionally give any members posting privileges that override the
group setting.
It is probably worth checking your own Posting Privileges.

When you create a group the default Spam Control setting is "New Users Moderated". So from that time until you unchecked that box any member that joins would have that Override set in their posting privileges. I think this would include you.

On the other hand, the default "Unmoderate After" is one. So after the first time you approved your own message, or the message of any other such member, that person's messages would no longer require moderation (at least, not for that reason).

Another place to check is within the Members list itself. Look for posting-related badges (P, M, NuM, or NP) next to their email addresses.
/g/GroupManagersForum/wiki/Status-Badges-in-the-Members-List
Either M or NuM would cause that member's messages to require moderation.

I suspect I will have my own light bulb moment one of these days.
I hope you let us know what you found when that happens.

I clearly have more to write in my wiki page on message moderation, but I hope to ensure that it would have answered your question, had I written it in time. So knowing what tripped you up will help me be sure that case is covered.
/g/GroupManagersForum/wiki/Message-Moderation

Shal


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I don’t see that anyone has mentioned that, after checking/rechecking all settings that you need to scroll to the very bottom and click on the all important SAVE.

Patti
 

Actually, Chris did!
Edit and Save any setting that is "wrong".?
Yes, this is vital when you make changes. And sometimes it can be quite a long way down the page. I will put that more prominently in the Quick Start for Group Formation wiki page.

Frances
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