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hello,
I noticed there is an email that is associated with every group, that starts with, groupowner@ and then the group name. If someone sends an email to the group owner email, how does the group owner know if that happens? I just sent a test email, and I didn’t receive it. The same thing goes with the help email. Hopefully I making sense.
Thanks,
Fabien P.S. just a friendly kindly heads up, my name is spelled, F, a, b, i, e, n.

Fabien,

I noticed there is an email that is associated with every group, that
starts with, groupowner@ and then the group name.

Close. It is:

[email protected] for groups without subgroups, and
[email protected] for groups with subgroups.
(where "subgroup" includes the name given to the primary group, if it has been changed from "main").

If someone sends an email to the group owner email, how does the group
owner know if that happens?

The message is forwarded to the group's owner(s) and moderator(s) in accordance with each of their Owner Email subscription setting.

I just sent a test email, and I didn’t receive it.

You may have sent it to the wrong address (see above). Safest to copy/paste the address from the group's home page (down near the bottom).

Or, your Owner Email option may not be set to receive owner emails, or not from non-member addresses. Scroll down to near the bottom of your Subscription page to check it. I generally recommend that at least one owner/mod in each group have their Owner Email set to receive All Emails.

The same thing goes with the help email.

That doesn't forward anywhere, instead an auto-responder sends back info about the group.

Shal
That's S, h, a, l.
(not to be confused with Secure Hash Algorithm 1)


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Hello Shal,
Thank you so much for your help. I did as you explained, and still nothing. I have my subscription set to all emails, and the group owners email to receive all emails. I also clicked on the email address for the group owner email, and sent a test email. Nothing happened. i am using the email address that is associated with my account, which could be the problem. Although I’m not sure. better explained, its sending to the email address that is associated with my account, and the email address, from recipient, is the address associated with my account.
Fabien

On Sun, Nov 10, 2019 at 10:09 AM, Fabien wrote:

I did as you explained, and still nothing

Emails to +owner are a "logged" activity, so I suggest you go to your groups's web UI, then Admin > Activity and see what (if anything) is recorded there.

Chris

Fabien,

i am using the email address that is associated with my account, which
could be the problem.

You wouldn't have guessed it, but because you're using Gmail that is indeed the problem.

Short answer: use some other address to send your test message.

Longer answer:

What you're experiencing is one of my primary complaints with Gmail: it hides from you your own messages that return from somewhere else. It sees that you already have that message in your account, and decides you don't need to see a copy in your Inbox.

For group postings Groups.io implements a work-around. For Gmail users it modifies the Message-ID field in the message header sent back to yourself. That causes Gmail not to recognize it as the same message and so the message displays in your Inbox.

Arguably Groups.io should do that for +owner messages as well, but it doesn't.

Shal


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