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Glitch in IO this evening

Daddy Dean
 

Hi Group,

I have member who is having issues logging in, she says she is on the home page of the group sees the photo I have set for home page photo.? Says she is seeing her name but there are no tab on the side of page.? In trying to help her in another browser I went to my regular member profile and signed out.? When I went to sign in I asked that it send me link to log in and I got this email

Hello,

Here is a link to log into your Groups.io account:

/loginlink/8469666208057095410

It will expire on 01/23/2016 at 10:50pm EST. If you did not ask for a login link to be sent to you, please ignore this email.

Cheers,
The Groups.io Team

I clicked the linkwhich is good until 10:50 and I got this


×That link has expired.

Send Link To Login


It is not 10:50 so I did it again and I am in an endless loop of IO sending me links, I click to log on and getting it had expired.


Dean
 

Dean,

I have member who is having issues logging in, she says she is on the
home page of the group sees the photo I have set for home page photo.
Says she is seeing her name but there are no tab on the side of page.
None? Not even the "Home" button?

If Home were there but none of the rest I'd guess that she logged in using a different email address than the one listed in your group. That is, she is seeing the group's home page as a non-member.

But to have none of them, I'm without a guess. It is possible that a screen shot of what she sees would provide a clue, but otherwise if the problem persists she might be best off to take it up with support @ groups.io.

In trying to help her in another browser I went to my regular member
profile and signed out. When I went to sign in I asked that it send me
link to log in and I got this email ...
...
I clicked the linkwhich is good until 10:50 and I got this
...
That link has expired.
...
It is not 10:50 so I did it again and I am in an endless loop of IO
sending me links, I click to log on and getting it had expired.
I just tried what you described and my login link worked properly.

EST... You don't suppose there's a time-zone confusion? I'm in PST. In any case, as with your member's problem if the symptom persists the only thing I can suggest is to take it to support @ groups.io and see if they can figure it out.

-- Shal
 

I just tried it in CST and it worked fine, so I doubt that it's a time zone thing. Very possibly only a glitch if Mark was "playing" with things. I know he claims to take weekends off, but often see evidence of him being around - posts or tweaks.

Duane
Daddy Dean
 

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Hi Shal,
I finally got the member into the site, but she says if she signs out only way she can get back in is to ask to have link sent again.? However of 190 members she is only one who really has had issues so all in all not bad.?? I have tired to send them how to messages to where I would copy and pasted or made some thing similar to what they should see on their screens, highlighting where they should place information or click, which I think helped to many of them in.?
I tired the send link again a couple times after posting here and I still was getting that it had expired and it sending me back to send link page do I sent message to Help at IO.?

Dean
Daddy Dean
 

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Hi Duane,
I just went backed and tired it again since it was over 12 hours ago when it was doing this.? I signed out when I went to sign in I told it to send me the link.? Put email addy in the box and sent it.? I got the email clicked the link went right back to the page where I had been to have it sent but at the top was the link had expired!? Posted both below
Hello,

Here is a link to log into your Groups.io account:

/loginlink/8114062971577090473

It will expire on 01/24/2016 at 3:43pm EST. If you did not ask for a login link to be sent to you, please ignore this email.
×That link has expired.

Send Login Link


Email Address
Send Link To Login



Dean

?
 

Dean,

I finally got the member into the site, but she says if she signs out
only way she can get back in is to ask to have link sent again.
If she means using the "Logout" item in the menu next to her name, then yes that's how it is supposed to work. If she'd rather be able to log back in using a password, have her click on "Profile" in that same menu, then edit her profile to set a password there.

Sometimes people say "sign out" meaning only that they closed the browser window, or logged out of their computer account, or shut down the computer. If that is what causes her to need a new login link then there is something (a security setting probably) that is deleting the cookie Groups.io needs to retain her logged-in status.

I tired the send link again a couple times after posting here and I
still was getting that it had expired and it sending me back to send
link page do I sent message to Help at IO.
Mark may be on the trail of that one. It seems to be related to IE.
/g/beta/message/5459

-- Shal
 

Duane,

I just tried it in CST and it worked fine, so I doubt that it's a time
zone thing. Very possibly only a glitch if Mark was "playing" with
things. I know he claims to take weekends off, but often see evidence
of him being around - posts or tweaks.
Looks like he's solved it.
/g/beta/message/5463

Hopefully that resolves Dean's case and the other instances too.

-- Shal
Daddy Dean
 

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Hi Shal,

I guess you missed where I tired it today and I am still get thing link in the email, but when I click it is expired and yet the email says it will expire 30 minutes pass when I am trying.?? I am not sure what is happening as I have two membership to my group as I have the owner one, and one where I am only member so I know what the members should see.? The owner one I get the link click I go right to my groups for IO.? However the member profile the link? as soon as it arrives when I click on it and it shows expired.? Owner is coming into hotmail on Firefox, and member comes into my hotmail account opened in Chrome!? Both are on same computer running Win7.

Dean
?
 

Dean,

I guess you missed where I tired it today and I am still get thing link
in the email, but when I click it is expired and yet the email says it
will expire 30 minutes pass when I am trying.
Nope, didn't miss that. Have you tried since Mark announced his fix?
/g/beta/message/5463

The owner one I get the link click I go right to my groups for IO. ...
Owner is coming into hotmail on Firefox, ...
Right. It apparently has been working all along on Firefox.

However the member profile the link as soon as it arrives when I click
on it and it shows expired. ... and member comes into my hotmail
account opened in Chrome!
Chrome, not IE? If that's still happening definitely let Mark know.

Both are on same computer running Win7.
Yup, IE on Win7 is the specific failing case that Mark identified. He'll want to know if Chrome is another and still failing.

-- Shal
Daddy Dean
 

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Hi Shal,
I sent the help request to IO last night, but I did not say it was happening in Chrome.? If Mark replies tomorrow I will let him know it is Chrome that it happening on!? I can always email the member and ask what browser she is using as well.? Just to see if her issue could be caused by the browser as well.

Dean
?
Daddy Dean
 

Hi Shal and Group,

Just wanted to update everyone.? I sent an email to Mark last night, saying member is able to log in both here and computer now with no issues, so she is happy.? So I think in a week I got all of the members who were switched over from Yahoo to IO who had issues resolved.?

I also let Mark know about the issue I was having my member account in the group, where I ask for the login link to be emailed, and it come right away, but when I clicked the link I got it was expired.? That was happening in both Chrome and FireFox for that account.? Mark emailed me before 1 PM EST and said he fixed the issue and when I checked a little later everything was working.?

So I once again, I am happy I moved the group from Yahoo as it is very refreshing to report an issue and have resolved in less then 240hours!

Dean?

J_Olivia Catlady
 

"I also let Mark know about the issue I was having my member account in the group, where I ask for the login link to be emailed, and it come right away, but when I clicked the link I got it was expired."?

Clearly, the login links were travelling at faster than the speed of light. That's how good Mark is. :-)


On Mon, Jan 25, 2016 at 1:29 PM, Daddy Dean <daddydean1@...> wrote:

Hi Shal and Group,

Just wanted to update everyone.? I sent an email to Mark last night, saying member is able to log in both here and computer now with no issues, so she is happy.? So I think in a week I got all of the members who were switched over from Yahoo to IO who had issues resolved.?

I also let Mark know about the issue I was having my member account in the group, where I ask for the login link to be emailed, and it come right away, but when I clicked the link I got it was expired.? That was happening in both Chrome and FireFox for that account.? Mark emailed me before 1 PM EST and said he fixed the issue and when I checked a little later everything was working.?

So I once again, I am happy I moved the group from Yahoo as it is very refreshing to report an issue and have resolved in less then 240hours!

Dean?


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