I'm getting ready to move a group of mainly non-technical members to GIO, and before I try to develop some help documentation, I thought I would ask what others have done.? I'm sure that some of you have great letters/files/wiki/whatever that work for your groups, and I would love to use what works instead of creating something new that may or may not work.

In fact I wondered if we might set up something in GMF to store examples of what moderators have already developed so that new moderators have something to start with.? It is just an idea for the future that I would be happy to help with.?

In the meantime, does anyone have examples of how we tell a new user what GIO is all about and how to navigate both the website and email (including the infamous spam issue)?? ?Also, I am going to have a number of moderators that need to know how to do various tasks for the group and subgroups so I would love to provide very simple, step by step instructions.

Thanks for your help
Beth

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Thanks Frances,
The welcome letter is step one.

I guess I'm trying to get to task oriented "stuff" after someone joins the group - like "how to add a photo" or "how to reply to a topic (by email or website" or "where to find help"? or even "what are the different email delivery options and explain the features of each".? For moderators something like "how to add a subgroup" or "how to upload files" or even "how to create a folder".? I know that many of these seem simple, but if you have never done it or do it rarely then it isn't simple.

I guess I am hoping that others have run into this and created some help - I can't even think of what a new user might need to know since I've been working with GIO for months. Sometimes we tend to assume that new users can figure it out, and some can, but some can't.
Thanks again
Beth

On Sat, Sep 29, 2018 at 09:41 AM, Beth Weld wrote:

I guess I'm trying to get to task oriented "stuff" after someone joins the group - like "how to add a photo" or "how to reply to a topic (by email or website" or "where to find help"? or even "what are the different email delivery options and explain the features of each".? For moderators something like "how to add a subgroup" or "how to upload files" or even "how to create a folder".

Some of this is covered in the GMF wiki, /g/GroupManagersForum/wiki/home, so that might be a good starting place for ideas.? If you think the existing info is enough, you can send a link to the appropriate page since our wiki can be read by the public.? Adding more complete information or even new pages is encouraged.? In some cases, one page for owner/mods may be more technical and less detailed than a page for regular users, so separating them could be useful.

Duane
--
Help: /static/help
GMF's Wiki: /g/GroupManagersForum/wiki
Search button at the top of Messages list
A few site FAQs: /static/pricing#frequently-asked-questions

Here's are a few. I suggest you go through the step-by-step to check for accuracy.

Changing Your Registered E-mail Address
Go to and in the upper right corner of the site, use the Pull-down menu under your name, choose Accounts, click Preferences, and enter the new e-mail address in the e-mail field. Click "Change E-mail" and you'll be sent a confirmation e-mail. Click the link in the e-mail and your new e-mail address takes effect immediately.

Access Groups.io Web Site Without an Account
Go to and in the upper right corner of the site, click Log In, and click the "Email me a link to log in" button. You'll be sent a confirmation e-mail. Click the link in the e-mail and you'll have access to the site for 30 days. After 30 days you'll be logged out and will need to log in again.

[Beth: Don't link to this temporary image in the Wiki.]

Stop Getting Copies of your Posts
Go to and in the upper right corner of the site, use the Pull-down menu under your name, choose Accounts, click Preferences, scroll to "Email Preferences," and choose whether you want to receive copies of your own messages posted to Groups.io.

Use Other E-mail Addresses to Post Messages
You can have other e-mail addresses assigned to your account. That way you can post messages to the group with any of your e-mail addresses. Go to and in the upper right corner of the site, use the Pull-down menu under your name, choose Account, click Preferences, and scroll to the bottom of the page. Click "Advanced Settings for E-mail Aliases" to add other e-mail addresses.

--Steve



On Saturday 9/29/2018, [Beth Weld] said:
________________________________
I'm getting ready to move a group of mainly non-technical members to GIO, and before I try to develop some help documentation, I thought I would ask what others have done.? I'm sure that some of you have great letters/files/wiki/whatever that work for your groups, and I would love to use what works instead of creating something new that may or may not work.

In fact I wondered if we might set up something in GMF to store examples of what moderators have already developed so that new moderators have something to start with.? It is just an idea for the future that I would be happy to help with.

In the meantime, does anyone have examples of how we tell a new user what GIO is all about and how to navigate both the website and email (including the infamous spam issue)??? Also, I am going to have a number of moderators that need to know how to do various tasks for the group and subgroups so I would love to provide very simple, step by step instructions.

Thanks for your help
Beth