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I'm on Step 1 of YG Transfer... I put in my credit card number info, and push Upgrade Your Group. I get this message, along with "Please check your internet connection and try again".

Internet is fine, tried it more than once, same problem.

Also, how does this process know who I am (name, address) for the credit processing? Or will I be prompted.

Completely stuck here!

On Fri, Nov 8, 2019 at 11:57 AM, Herb Gellis wrote:

I'm on Step 1 of YG Transfer... I put in my credit card number info, and push Upgrade Your Group. I get this message, along with "Please check your internet connection and try again".

Internet is fine, tried it more than once, same problem.

Enter the credit card number in sequence, no hyphens or spaces.

Did you also?enter your expiry date and CVC number at the far right? You have to provide that, too.

Also, how does this process know who I am (name, address) for the credit processing? Or will I be prompted.

You will be prompted for that once you get past the initial card info screen.

If it still doesn't work, you might have to send us a screenshot (with any credit info redacted, of course).

Regards,
Bruce

Yes, all info entered, no extra stuff ;-)

I'm going to try with a different browser, where I don't have "NoScript" controls.

Curious. This worked in Chrome. I had been trying to use my usual FireFox, which does have some controls. First thing that was different is that as part of the credit card info, it also wanted my zip code. It accepted all this and never asked for my name or address! It had only an email address.

On Fri, Nov 8, 2019 at 12:53 PM, Herb Gellis wrote:

Curious. This worked in Chrome. I had been trying to use my usual FireFox, which does have some controls.

Glad you were able to get it to work.

First thing that was different is that as part of the credit card info, it also wanted my zip code. It accepted all this and never asked for my name or address! It had only an email address.

I think groups.io uses Stripe to collect payments. Not sure how that all works, or what info might it have been gleaned from your existing account information.

Bruce