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Allow Non Subscribers to Post


Chris Vaughan
 

Hi
I have a group for a committee that is members only and I have set "Allow Non Subscribers to Post " to yes, so that external people can post but their emails are moderated.
Then if the email the external persons sends I can approve it.
All works fine up to this point.

The issue I am having is that the email that goes to the group from the external user has no indication that they are not a group member. Also Reply to Sender does not seem to work.
Reply to Group does just what is says and leaves out the external person (correctly I think).

This means I have a edit each message coming in to highlight it is from an external person and to remind the group that a reply will go to just the group and special action is required to reply to the sender.

Is there any way to help with this? Any help gratefully received.


 

Chris, could you send the person an invitation to your group?

Frances
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Chris Vaughan
 

Frances, I would not want to invite them. The group is for a committee and allowing non committee members to send the very occasional email to the committee is useful.
There would then be discussion within the group prior to replying to the external person. I would not want them to see all the emails of the committee.


 

On Wed, May 22, 2019 at 11:25 AM, Chris Vaughan wrote:
This means I have a edit each message coming in to highlight it is from an external person and to remind the group that a reply will go to just the group and special action is required to reply to the sender.
I have no hands - on experience of allowing non - members to post but as far as I can see there are currently no automatic processes available to help. That said a couple of points spring to mind.

How big is your committee? Is it so large that its members cannot spot a post from a non - member without your having to flag it up for them? I think I would also argue that it should not be necessary to explain that replies to a non - member post will only be seen by members and not the non - member; point that fact out once by all means, but not every time!

Further to the point about emphasising the fact that any given post is from a non - member, how do you currently do that? Do you insert a line of "bold text" in the body of the message or what? It crossed my mind that you could set up a "Non - Member Post" hashtag and insert that during moderation, but while hashtags show up clearly on the web UI they are not necessarily all that obvious if members are using email access. If the hashtag idea works for you you could always ask Mark (on beta) if he can provide the option of adding an automated hastage to non - member posts, although how much traction that suggestion would get is anyone's guess.

I can fully see that the present system does require some additional work for you but you can perhaps minimise it by encouraging your (committee) members to develop a reasonable understanding of how Groups.io works without your having to explain it to them all the time. I'm all for helping people (i.e. individual group members) but I draw the line if I suspect that someone expects to be spoon - fed in perpetuity.

Chris


 

Chris,


This means I have a edit each message coming in to highlight it is from an external person and to remind the group that a reply will go to just the group and special action is required to reply to the sender.

Would it be ok if that notice were placed as a sig in the message (i.e., at the bottom)? If so perhaps the thing to ask for is to have (as part of the group settings) an optional sig text for non-subscriber posts. That way you could tailor the text to the particular needs of your group.

The other thing I can imagine asking for would be a notice at the top, similar to the notice for edited messages. That would identify non-subscriber messages, but without any guidance for special action.
Officially asking for either or both improvements you would do via , the Groups.io "suggestion box".

Shal


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Hi

I have a few committee ?groups and we allow non-subscribers to send email.?

I will moderate / accept the message.

Then I follow up with a reply to my group saying that since xxx can¡¯t see the replies, I will compile a brief reply with the most salient points from their reply posts.?

We don¡¯t get a lot of non-group mail. I don¡¯t want them as group members, nor do I want them to have access to the messages.

Frances


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