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Moderator not receiving messages

 

? ?As Moderator, I have rec'd no messages since Dec20.? ?I just looked at the pending messages on the web and there were 11 messages? awaiting approval.
? ?What happened?? How do I turn on messages to come to me as moderator?
 

On Fri, Dec 25, 2020 at 06:25 PM, Alan Warshawer wrote:
How do I turn on messages to come to me as moderator?
Alan -- Click Subscription on the left-side menu bar. On the resulting page, scroll down to the Moderator Notifications block. Select what you want from the pull-down menu for Pending Messages. Then click the Save button.

See also?/helpcenter/ownersmanual/1/managing-moderator-notifications-about-group-activity?

Regards,
Bruce
Check out the groups.io Help Center?and?groups.io Owners Manual
 

? ? Still not getting email notifications of pending posts.? ?Checked the subscription page and all notifications are "Email and web/app."? I assume that this is the correct choice.? ?
? ?The system has worked flawlessly for a year until 20 Dec.? I made no change?in the group subscription page then, nor in my email.
? ?Of course, I can check the web periodically to see if there is anything pending, but why the change?? ?And how can I get back to the way it was?

Alan
Alan J. Warshawer


On Fri, Dec 25, 2020 at 6:29 PM Bruce Bowman <bruce.bowman@...> wrote:
On Fri, Dec 25, 2020 at 06:25 PM, Alan Warshawer wrote:
How do I turn on messages to come to me as moderator?
Alan -- Click Subscription on the left-side menu bar. On the resulting page, scroll down to the Moderator Notifications block. Select what you want from the pull-down menu for Pending Messages. Then click the Save button.

See also?/helpcenter/ownersmanual/1/managing-moderator-notifications-about-group-activity?

Regards,
Bruce
Check out the groups.io Help Center?and?groups.io Owners Manual

 

On Sat, Dec 26, 2020 at 12:02 PM, Alan Warshawer wrote:
Still not getting email notifications of pending posts.? ?Checked the subscription page and all notifications are "Email and web/app."? I assume that this is the correct choice.? ?
I assume you read the info in the Help page Bruce sent you.
For example ?-
  1. ! Important:?Ensure that the browser or device allows notifications from Groups.io. The instructions depend on your specific browser and device. See your browser¡¯s or device¡¯s settings and help information.?
    Note:?If private browsing mode is enabled in your browser, web/app notifications might not work. In that situation, you must disable private browsing to receive web/app notifications.
Frances?
--
Help available from Groups.io help and GMF wiki.

?
 

On Sat, Dec 26, 2020 at 11:02 AM, Alan Warshawer wrote:
Of course, I can check the web periodically to see if there is anything pending, but why the change?
Nothing has changed on the GIO end of it.? Have you checked your subscription to see if you're bouncing?? If not, your email provider may be black holing the messages.? No need for web/app if you don't have your browser set for notifications or the app installed on a phone/tablet.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki
 

Friends,
? ? ?After all your help, I found the solution to the problem.? I am using Gmail.? Gmail provides for emails to be displayed under one of several settings.? ?My settings are Primary, Social, Promotions and Forum.? The posts requesting?my action as moderator go to the "Primary", After I approve, the resulting posts go to "Forum."
? ? ?On 20 December for some unknown reason, the posts requiring moderator action shifted to "Social." I don't think that it was any action I?took that caused the shift, but it happened.? I found it by going through the "All Mail" listing, finding the missing posts and redirecting them from "Social" to "Primary"
? ? ?I hope that this explanation helps some other Moderators if they face a similar problem.

Alan

Alan J. Warshawer


On Sat, Dec 26, 2020 at 1:31 PM Duane <txpigeon@...> wrote:
On Sat, Dec 26, 2020 at 11:02 AM, Alan Warshawer wrote:
Of course, I can check the web periodically to see if there is anything pending, but why the change?
Nothing has changed on the GIO end of it.? Have you checked your subscription to see if you're bouncing?? If not, your email provider may be black holing the messages.? No need for web/app if you don't have your browser set for notifications or the app installed on a phone/tablet.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki

 

On Sun, Dec 27, 2020 at 02:02 PM, Alan Warshawer wrote:
On 20 December for some unknown reason, the posts requiring moderator action shifted to "Social." I don't think that it was any action I?took that caused the shift, but it happened.
I'd guess it was probably something Google did, they have a habit of changing things.? I've gone into my account and removed ALL of the categories, so everything? (except spam) just shows up in my inbox.? If I wanted to do some sorting, I'd do it in Thunderbird.

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki

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