Downgrading a group
|
On Wed, Nov 18, 2020 at 05:06 AM, Chris Davis wrote:
I can't switch it there to make sure it doesn't hit his CCI don't think you can change his payment information. As far as seeing the Billing info, do you see "Note: To make plan changes, you must first set yourself as payor." in the Billing Overview box?? You would need to set that in order to see the View/Change Plan button. Duane -- The official Groups.io user documentation is in the Groups.io Help Center. GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki |
|
On Wed, Nov 18, 2020 at 06:04 AM, Chris Davis wrote:
If I'm going to change to basic, why do I need to enter payment card info?? Seems like a Catch-22.Yes, it's awkward.? After entering the CC, you'll be set as a payor.? I think at that point you want to change the group to Basic to prevent an automatic charge attempt.? Then you go to your Account, at the upper right, select the Billing page, and click Delete Payment Method (or something similar), but you'll still be able to see the View/Change Plan button. You won't see any information about the other account.? After thinking about it, I don't believe that will remove the information for the other person though since there can be multiple payors in a group. Duane -- The official Groups.io user documentation is in the Groups.io Help Center. GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki |
|
On Wed, Nov 18, 2020 at 06:42 AM, Chris Davis wrote:
I¡¯ll likely delete him from the group before the payment is due.That won't delete his account though.? I'm not sure if the system will allow a non-member, or even a non-mod/owner, to pay for a group, but I guess it's possible if he set it up for autopay.? It's also quite possible that he made a one time payment, so no charge will be attempted.? If at all possible, I'd work with his widow to delete the account.? That should remove all doubt. Duane -- The official Groups.io user documentation is in the Groups.io Help Center. GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki |
|
On Wed, Nov 18, 2020 at 07:30 AM, Chris Davis wrote:
Deleting his membership didn¡¯t change anything.I've submitted a message to the beta group asking for clarification on some things.? If/when Mark approves it, you may want to see what he says. Duane -- The official Groups.io user documentation is in the Groups.io Help Center. GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki |
|
Chris,
By "owner paid last year" (2019), does that mean that you have the grandfathered $110 rate or the group was formed after October 2019 and has the current $220 rate? If the $110 rate, be forewarned that (as it stands right now) if you ever downgrade to free you'll revert to the $220 rate if you ever want to return back to Premium; or if you keep premium and switch to monthly, you go to the $20/month rate, so if this is the case and the deadline timeframe is tight to resolve this, you may want to go ahead and pay it yourself now before losing that rate and sort things out later, maybe with a member donation drive or whatever, $110 is relatively easy to raise from 20-30 folks each giving just $5.? When we were mulling where to move to from Yahoo last year, after all options were presented and my members decided GIO was the best option (for our group type), we then all of a sudden found out the rate was going to change to $220, so I went ahead and paid myself for the two major groups to secure the rate, then setup a paypal account for donations.? We did end up raising almost 1K in one group and ~$700 on the other, so it shouldn't be a problem; we do have 2K and 3K members in those groups so admittedly we had a numerical advantage, but even with smaller groups, $110 is easier to raise than $220!? So just follow Duane's instructions in the meantime, go and setup yourself as a payor, enter the CC*** to use and pay the $110, then go back and change that CC number to a throwaway one*** so you won't be storing a "good" CC number. Paying it now will also preclude for ever any charge on the deceased owner's CC, since you are now the payor, and it wouldn't be an emergency trying to remove that info from his account, it can be done later on whenever. If you have the $220 rate already, then still go ahead and set yourself as the payor, then downgrade immediately so your card won't be charged. Cheers, Christos PS *** may use a debit card with a buck or 2 on it; yes, that is the best way to store "CC" info on websites that need it, I do that too; use a debit card, with no overcharge/overdraft protection/capability, and replenish it only when needed.? If you bank has free no-frill checking, with no or low minimum balance requirement, get one with a debit card, set it to no overdraft protection, and use that for online transactions. |
|
Chris D,
No. We missed the $110 by a week or so. ... But at $220, it¡¯s tooThe only person who might care, in a constructive sense, does not monitor GMF. I'd suggest a message to support to see if there is any hope for a "grace period" or waiver for your situation, except that your message may not be noticed now that your group has downgraded (unless you own another which is still premium). Another approach might be to explain your situation in a #suggestion to the beta group. I'm not certain what the actual chain of events are when a group like yours reaches the end of its $110 payment period, but if you feel that you missed the deadline due to lack of notice maybe that's something that can be improved. Shal -- Help: /helpcenter More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
Duane
Christos Psarras
Shal Farley