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Hi.

There should be a feature where members, moderators and owners of groups,can resolve disputes.

And also a place where ?is an independent umpire for abuse complaints.

Thanks

?

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#21

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There is an "independent umpire of abuse complaints" -- the group owner!?

?

I shouldn't have to explain to anyone who belongs here that everyone in a group is entitled to an opinion - but the ONLY opinion that counts is that of the group owner.

?

Show quoted text

From: marvin hunkin

Sent: Wednesday, June 03, 2015 04:01 AM

To: [email protected]

Subject: [GMF] new features of groups.io

?

Hi.

There should be a feature where members, moderators and owners of groups,can resolve disputes.

And also a place where? is an independent umpire for abuse complaints.

Thanks

?

???????????????

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#22

Xaun Loc,

There is an "independent umpire of abuse complaints" -- the group
owner!I think Marvin is looking for a mediator for disputes between a member and the group owner.

That wouldn't go over very well with group owners, I imagine, nor do I think any service such as Groups.io wants to be in the position of mediating such disputes. To the greatest extent possible, the service needs to stay out of the content - the cost of having staff to look at and resolve disputes would likely be ruinous.

So that part of Marvin's request I think will go nowhere.

The other part, about having a feature to resolve disputes, would seem to be handled by the +owner email address. The member (or would-be member) can contact the list managers there to plead their case. I'm not sure what more could be offered in terms of a feature.

-- Shal

#24

Show quoted text

-----Original Message----- 
From: Shal Farley

Xaun Loc,

There is an "independent umpire of abuse complaints" -- the group
owner!I think Marvin is looking for a mediator for disputes between a member and the group owner.I assumed that was exactly what he was talking about -- which makes me wonder what he is doing HERE.

That wouldn't go over very well with group owners, I imagine,And the Understatement Of The Year Award goes to....
Shal Farley!
[Applause, applause]

nor do I think any service such as Groups.io wants to be in the
position of mediating such disputes.Certainly not if they expect to HAVE any groups.

To the greatest extent possible, the service needs to stay
out of the content - the cost of having staff to look at and resolve disputes would likely be ruinous.Even if the personnel/time cost were acceptable, the impact on the acceptability of the service would be a disaster.

Any service presumably does have an 'Abuse' department, which would handle specific complaints about things like blatantly illegal content or adding someone to a group without their permission, but those are completely different in both kind and scope from what it appears Marvin was proposing.

So that part of Marvin's request I think will go nowhere.

The other part, about having a feature to resolve disputes, would
seem to be handled by the +owner email address. The member
(or would-be member) can contact the list managers there to
plead their case. I'm not sure what more could be offered in
terms of a feature.I agree, especially your final sentence, which is why I can't imagine any way that anyone who belongs HERE could have made that suggestion.


---
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#25

Xaun Loc,

I assumed that was exactly what he was talking about -- which makes me 
wonder what he is doing HERE.Probably just looking for a forum to discuss the issue. Or maybe he specifically wants to hear group managers' points of view. 

Any service presumably does have an 'Abuse' department, which would 
handle specific complaints about things like blatantly illegal content 
or adding someone to a group without their permission, but those are 
completely different in both kind and scope from what it appears Marvin 
was proposing.Right.

I agree, especially your final sentence, which is why I can't imagine 
any way that anyone who belongs HERE could have made that suggestion.The question of whether there's a better mechanism for members, would be members, or former members to communicate with the group management, and perhaps resolve disputes, is a fair one. That I haven't thought of a better mechanism than the +owner address doesn't mean that someone else might have an inspiration. Or that I might not later.

-- Shal