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searching for members question

 

Hello. Today I received a notification that a member left my group. I maintain a separate list of members in a word document and was not able to locate that person in my list. So, I went into the group and looked at activity, and yes, there was a listing for that email address leaving the group. But, when I searched on that email address under activity, nothing shows up, not even the leaving of the group.

What I suspect is that the person somewhere along the line changed their email and I was not aware of it, but I am flummoxed that nothing is showing up in a search of activity. Does anyone have any suggestions or ideas?

Thanks!

Patti
 

On Tue, Aug 18, 2020 at 09:56 PM, Patti wrote:
I am flummoxed that nothing is showing up in a search of activity. Does anyone have any suggestions or ideas?
Have you tried search the activity log for the action 'Changed email'?? That will show you the old and new addresses when someone changes their address so you may be able to trace back from there.

Andy
 

Hi Andy! I had not but just tried now, and still nothing shows up. When using that action, do I still put the email address in the search box? and does it have to be the entire email address, or is the first part good enough?

I am now wondering this person maybe changed their email address before the transition to Groups.Io, and that may be why it not showing up. Of course, I cannot go and check the Yahoo group, so I guess it may remain a mystery!

Thanks,

Patti

On Tuesday, August 18, 2020, 6:05:02 PM EDT, Andy Wedge <andy_wedge@...> wrote:


Have you tried search the activity log for the action 'Changed email'?? That will show you the old and new addresses when someone changes their address so you may be able to trace back from there.

Andy

 

On Tue, Aug 18, 2020 at 08:32 PM, Patti wrote:
I had not but just tried now, and still nothing shows up. When using that action, do I still put the email address in the search box?
I'd leave it blank. Unless your group is very large it seems unlikely that multiple people have changed email addresses. So it shouldn't be that difficult to find among the search hits.

and does it have to be the entire email address, or is the first part good enough?
If you do need to enter something to further filter the hits, I suggest using the full address. My own experience with substring searches has been somewhat hit-or-miss.

I am now wondering this person maybe changed their email address before the transition to Groups.Io, and that may be why it not showing up.
The person may also have -- instead of changing their email -- merged two email addresses/accounts. Pretty sure on this end that such a merge does not appear in the activity log.

Regards,
Bruce
Check out the groups.io Help Center?and?groups.io Owners Manual
 

Hi Bruce! Thanks for your response - my findings interspersed below.

On Wednesday, August 19, 2020, 9:22:19 AM EDT, Bruce Bowman <bruce.bowman@...> wrote:


On Tue, Aug 18, 2020 at 08:32 PM, Patti wrote:
I had not but just tried now, and still nothing shows up. When using that action, do I still put the email address in the search box?
I'd leave it blank. Unless your group is very large it seems unlikely that multiple people have changed email addresses. So it shouldn't be that difficult to find among the search hits.

Leaving it blank yields no results, meaning that no one has changed their email address since the group moved to Groups.Io, I assume.

and does it have to be the entire email address, or is the first part good enough?
If you do need to enter something to further filter the hits, I suggest using the full address. My own experience with substring searches has been somewhat hit-or-miss.

I tried it with the full address, and now at least it is showing up, whereas before it was not showing up for any search! Strange, but oh well.

I am now wondering this person maybe changed their email address before the transition to Groups.Io, and that may be why it not showing up.
The person may also have -- instead of changing their email -- merged two email addresses/accounts. Pretty sure on this end that such a merge does not appear in the activity log.

So, I am not sure what merging addresses means, but I am at the point of thinking this mystery may never be solved. It is not a huge group, and at some point, I will just check my list against the member list online and maybe something will turn up that way. Thanks so much for your very helpful suggestions and thoughts!

Patti

_._,_._,_
 

As an administrator or owner of the group, why not post a topic to the group and ask if the member is still there but under another email address?? You may find that she unsubscribed, but subscribed previously with a different email address due to any number of user issues, ie, can't reset password, new computer and didn't save a separate password list, etc, etc...

Tamra
 

Hi Tamra!

The group has restricted membership, so I would have had to approve any new subscriptions, and I require identity info to subscribe.

Thanks,

Patti

On Thursday, August 20, 2020, 9:31:46 AM EDT, Tamra <tamrabrogdon@...> wrote:


As an administrator or owner of the group, why not post a topic to the group and ask if the member is still there but under another email address?? You may find that she unsubscribed, but subscribed previously with a different email address due to any number of user issues, ie, can't reset password, new computer and didn't save a separate password list, etc, etc...

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