开云体育

On Fri, Jan 10, 2020 at 10:43 AM, Chris Jones via Groups.Io

<chrisjones12@...> wrote:

This messa is eligible for Automatic Cleanup! (chrisjones12@...) |

On Fri, Jan 10, 2020 at 03:27 PM, Michael Pavan wrote:

Check that the address they are sending from is subscribed (and permitted to post), and that they are sending it to the correct email address.

I missed a point in my earlier post; if the person is sending from an address that is not listed it should still show up on the Activity Log as "non - member xxx tried to post" or words to that effect.

And Michael has raised a good point; make sure that the person's posting privilege is not set to Override; not permitted to post, although I would have thought that the attempt would still appear in the Activity Log.

The most likely reason for the failure is an error in the (group) address to which it is being sent; that warrants very close scrutiny.

Twice.

Chris

On Fri, Jan 10, 2020 at 10:28 AM, Michael Pavan

<michaelpavan@...> wrote:

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Ellen,

> On Jan 10, 2020, at 9:59 AM, Ellen Bourne via Groups.Io <ELLEN_BOURNE=[email protected]> wrote:
>
> Good morning, we are still experiencing the same problem from last night.? A member is trying to send an email - they tried email this morning and the email still not send.?
>
> I have checked to see if anything is pending nothing is pending.? I checked their email information which looks good to me any way.? I even checked the activity log to see if I could find their email.? There is no email from them.
> It cannot be found.

It would seem they might not be sending from a subscribed email address and/or to the correct address.

Have them resend their message and CC your personal email address.
Tell them this will alert you when they are trying to post, so that you can better check what is happening.
Check that the address they are sending from is subscribed (and permitted to post), and that they are sending it to the correct email address.

Michael

On Fri, Jan 10, 2020 at 1:21 PM, Chris Jones via Groups.Io

<chrisjones12@...> wrote:

On Fri, Jan 10, 2020 at 05:45 PM, Ellen Bourne wrote:

Chris what area on membership list and what am I looking for

That depends on what you mean by email information". Check that the address from which your member is sending is the one that is registered with your group/Groups.io.

Chris