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I have a member of one of my groups who is currently in the blue bouncing state as of 12/30/19. Looking at his "Activity History" I see that in November he was set to bouncing and a couple of days later was no longer bouncing. I assume this means he responded to a bounce probe from the system. Now he is bouncing again and when I look at his "Email Delivery History" all that shows is one successful delivery of a bounce probe on 12/31/19. There is nothing listed under "Most Recent Unsuccessful Attempt" or "Recent Bounces". I suspect the bounce error messages, if they were shown, would indicate a temporary and intermittent type of error. If I knew what it was perhaps I could advise him about the problem, but there is no information about what the error was on the message(s) that put him in the bouncing state. Does the past bouncing info get wiped as soon as any message, even a bounce probe, is successfully delivered? It would seem to me that that info should stick around, at least until the user gets unbounced. If this is an intermittent problem it could be hard to check at just the right time to see one of the error messages. I would have to keep checking and hope to look between the time a message bounces and the next one is successfully delivered.

Thanks.

Jonathan

On Fri, Jan 3, 2020 at 04:52 PM, Jonathan Sivier wrote:

Does the past bouncing info get wiped as soon as any message, even a bounce probe, is successfully delivered?

Sort of.? Bounce handling is a bit of a mess.? Even after someone stops bouncing, they'll have a blue B for a few days.? Mark did this so that people shouldn't be going in and out of B status constantly.? With the delay, if there are no additional bounces in 3-5 days, the blue B gets cleared.? If there are additional bounces, I think the count continues from where it was and they'll become a red B after 5 total bounces.? The person that is bouncing should be able to see several of the most recent bounces using their subscription page.? See also /g/GroupManagersForum/wiki/dealing-with-bouncing

Duane
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The system just sent another bounce probe that was successfully delivered. It will be interesting to see what happens.

Jonathan

Is there a way for Admins to get notification when a member is in bounce status? I just came across the list while clicking around, and have a couple members who haven't been receiving our messages for a month or more.

On Mon, Jan 20, 2020 at 07:53 AM, Anthony Angelo wrote:

Is there a way for Admins to get notification when a member is in bounce status? I just came across the list while clicking around, and have a couple members who haven't been receiving our messages for a month or more.

You can find the info in Admin, Members. Pull down Members button - but that info isn’t pushed to owners.?

The member can see in their subscription and they get an email as well as a banner notice on the group home page. It is mostly the member that needs to take action - click on a link in the email. They can also see all their bouncing in the top right Account (their name), in Recent Bounces).

As a moderator or owner, I wouldn't want to get a notification about all member soft bounces. Not necessary. It might be useful when Groups.io has stopped trying to send bounce probes - when Groups.io has given up.

/g/GroupManagersForum/wiki/dealing-with-bouncing
/static/help#bouncing

Frances

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