¿ªÔÆÌåÓý

  1. GroupManagersForum
  2. Topics

Not receiving notifications for messages needing moderation

 

¿ªÔÆÌåÓý

I'm the owner/moderator of a group recently migrated from Yahoo!.

I was unpleasantly surprised to find that I had been unaware for several days of several messages that were in the Pending queue awaiting moderation.

I have not received any notifications that these messages were awaiting moderation.?

This is despite the fact that:
1) Under?/g/GROUP_NAME/editsub ? Notifications, I _DO_ have "Email when there are messages needing approval" checked.

2) I do receive many other notifications, such as:
  • Subscriber has left¡­
  • New Subscriber To¡­
  • Subscriber was removed for marking a message as spam
  • Subscriber has rejoined¡­
According to?/g/GroupManagersForum/wiki/Approving---moderating-a-message , I should have received an email that will say:

Hello,
A message was sent to the group from joeblow@... that needs to be approved.
View this message online [clickable]
¡­

(However, I don't know how the subject line is worded. When I say I haven't received these notifications, I mean that I've looked at every message from?[email protected] without finding any such notification.)

What would lead me to receive all these other types of notifications, but not receive notifications of messages requiring moderation?

I have looked in my spam filter.

Thanks!
Jim
 

On Sun, Dec 29, 2019 at 11:58 PM, Jim Ratliff wrote:

I'm the owner/moderator of a group recently migrated from Yahoo!.
?
I was unpleasantly surprised to find that I had been unaware for several days of several messages that were in the Pending queue awaiting moderation.
?
I have not received any notifications that these messages were awaiting moderation.?
?
This is despite the fact that:
1) Under?/g/GROUP_NAME/editsub? Notifications, I _DO_ have "Email when there are messages needing approval" checked.
?
2) I do receive many other notifications, such as
?
When I say I haven't received these notifications, I mean that I've looked at every message from?[email protected] without finding any such notification.)
?
What would lead me to receive all these other types of notifications, but not receive notifications of messages requiring moderation?
?
I have looked in my spam filter.

If you were searching your email, check for this in the subject - Message approval needed.?

Have you checked your activity in Subscription??
Also you can check in Admin, Activity.?

I am puzzled if you are receiving other messages during the same period you are not receiving the needing approval messages.?
?

Frances
--
Moving to Groups.io (without easy transfer)


GMF Wiki: (unofficial) Help for members (and would-be members) and group managers
 

On 2019-12-29 at 11:51:16 PM, Jim Ratliff <jim@...> wrote:

I was unpleasantly surprised to find that I had been unaware for several
days of several messages that were in the Pending queue awaiting
moderation.
...
I have looked in my spam filter.
I looked at the MX record for jim-ratliff.name, and it looks like you're
using FastMail. Check your Backscatter spam settings [1]. If it's set to
discard, then the moderations messages aren't making it to you. The way that
Groups.io sends messages needing moderator approval triggers FastMail's
backscatter filter, which is separate from it's spam filter.

If you've been getting a bunch of backscatter spam and don't want to change
the setting from discard, you can use a bit of custom Sieve code (under
Rules in settings) [2] to move the moderation messages before the
backscatter discard rule kicks in.

Put something like this before the "3. Sieve generated for spam protection"
section.

# -- begin Sieve code --

# Groups.io moderation messages get identified as backscatter by FastMail.
# This runs before the backscatter rule and stops processing, so they end up
# in the right folder.
if allof(
address :is ["from"] ["[email protected]"]
, header :matches :comparator "i;ascii-casemap" ["Subject"] ["Message Approval Needed*"]
) {
# Adjust this folder path as needed.
fileinto "INBOX.Lists.Mod";
stop;
}

# -- end Sieve code --

[1]:
[2]:

A fellow FastMail user,
--
Christopher W. <lists@...>
 

¿ªÔÆÌåÓý

Thanks, Christopher! This solved my problem!

I was unaware of the backscatter setting.
--
Jim Ratliff
jim@...
http://virtualperfection.com/jim/

On Dec 29, 2019, at 22:16 PM, Christopher W. <lists@...> wrote:


On 2019-12-29 at 11:51:16 PM, Jim Ratliff <jim@...> wrote:

I was unpleasantly surprised to find that I had been unaware for several
days of several messages that were in the Pending queue awaiting
moderation.
...
I have looked in my spam filter.

I looked at the MX record for jim-ratliff.name, and it looks like you're
using FastMail. Check your Backscatter spam settings [1]. If it's set to
discard, then the moderations messages aren't making it to you. The way that
sends messages needing moderator approval triggers FastMail's
backscatter filter, which is separate from it's spam filter.

If you've been getting a bunch of backscatter spam and don't want to change
the setting from discard, you can use a bit of custom Sieve code (under
Rules in settings) [2] to move the moderation messages before the
backscatter discard rule kicks in.

Put something like this before the "3. Sieve generated for spam protection"
section.

# -- begin Sieve code --

# moderation messages get identified as backscatter by FastMail.
# This runs before the backscatter rule and stops processing, so they end up
# in the right folder.
if allof(
?????address :is ["from"] ["[email protected]"]
???, header :matches :comparator "i;ascii-casemap" ["Subject"] ["Message Approval Needed*"]
??) {
???# Adjust this folder path as needed.
???fileinto "INBOX.Lists.Mod";
???stop;
}

# -- end Sieve code --

[1]:
[2]:

A fellow FastMail user,
--
Christopher W. <lists@...>
 

I have saved this for the future!
/g/GroupManagersForum/wiki/Fastmail-issues

New small section in the wiki -?

Table of contents -?
e) Email issues
Exchange
Fastmail
Gmail

Reminder - there is a search box for the wiki. Top right of any page.

Frances

--
Moving to Groups.io (without easy transfer)


GMF Wiki: (unofficial) Help for members (and would-be members) and group managers

1 - 5 of 5