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Members are unable to join our group -

 

? ?We recently started a new group.? We are changing over from?a YahooGroup.? ?When a message is sent to [GROUPNAME]+[email protected] they get a message from MAILER-DAEMON@... that says "We are unable to deliver your message to the following address? ?510: 5.1.1 That group does not exist"
? ?However, it does exist.? Current members can send to it and the web site lists current members and all messages.
? ? ?Why is Yahoo sending this message?? Yahoo is not involved at all.? The subscribe request may come from Gmail or AOL or other email source.
? ? What is my problem, and how can I fix it???

Alan Warshawer
owner and moderator of the group
?
Alan J. Warshawer
 

On Sun, Dec 22, 2019 at 07:07 PM, Alan Warshawer wrote:
When a message is sent to [GROUPNAME]+[email protected] they get a message from MAILER-DAEMON@... that says "We are unable to deliver your message to the following address? ?510: 5.1.1 That group does not exist"
I'd bet that they're either sending it to Yahoogroups.com/Yahoo.com or using a minus - instead of a plus + before the subscribe part.? These are common problems for folks that have been on YG and are now using GIO.? A simple work-around is to have them click on the Join link on the home page your group.

Duane
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On Sun, Dec 22, 2019 at 08:07 PM, Alan Warshawer wrote:
When a message is sent to [GROUPNAME]+[email protected] they get a message from MAILER-DAEMON@... that says "We are unable to deliver your message to the following address? ?510: 5.1.1 That group does not exist"
? ?However, it does exist.? Current members can send to it and the web site lists current members and all messages.
You say "when a message is sent..." - that email should be a blank email sent to that email address.
Not a post. That email address is just an automated request to join the group. That is a rejection notice of the post.
See?/g/GroupManagersForum/message/17785

Once they are approved as members, they send to [GROUPNAME]@groups.io

Frances

?
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If the error message is coming from Yahoo.com, as you say it is, that means the message is being sent to Yahoo.com and not to Groups.io. That is likely where the problem lies. They need to send the subscribe request to the correct address. There is no connection between Yahoo and Groups.io. Sending a message to one has no effect on the other.

Jonathan

On 12/22/2019 7:05 PM, Alan Warshawer wrote:
? ?We recently started a new group.? We are changing over from?a YahooGroup.? ?When a message is sent to [GROUPNAME][email protected] <mailto:[email protected]> they get a message from MAILER-DAEMON@... <mailto:MAILER-DAEMON@...> that says "We are unable to deliver your message to the following address? ?510: 5.1.1 That group does not exist"
? ?However, it does exist.? Current members can send to it and the web site lists current members and all messages.
? ? ?Why is Yahoo sending this message?? Yahoo is not involved at all.? The subscribe request may come from Gmail or AOL or other email source.
? ? What is my problem, and how can I fix it?

Alan Warshawer
owner and moderator of the group
/Alan J. Warshawer/
_._,_._,_
 

When I send a message to [groupname etc.] the first address on my mailer's list is the oldest, i.e., the yahoogroup version of the list. I need to be careful to NOT accept the first address the mail program throws up but to continue to type in enough letters to get the correct address.

Might I suggest that you a) inform your members that they need to double check that their mail is going to io and not Yahoo, or b) insert a URL they can click on and warn them to use only that address, or c) in some other manner alert them to being aware of sending to io groups and not yahoo.

I AM aware of this anf occasionally still make that mistake, so it's not easy; we need to be diligent ourselves and make life easy for those who are not always on the alert for a mis-adressed email.

Some of us are older than others and far too often give in to doing things by rote that we've done for years. Please try to warn us when we're likely to get caught by the changes.

Sandy


-At 08:28 PM 12/22/2019, you wrote:

If the error message is coming from Yahoo.com, as you say it is, that means the message is being sent to Yahoo.com and not to Groups.io. That is likely where the problem lies. They need to send the subscribe request to the correct address. There is no connection between Yahoo and Groups.io. Sending a message to one has no effect on the other.

Jonathan

On 12/22/2019 7:05 PM, Alan Warshawer wrote:
? ? We recently started a new group.? We
are changing over from? a YahooGroup.? ? When a message is sent to [GROUPNAME][email protected] <mailto:[email protected]> they get a message from MAILER-DAEMON@... <mailto:MAILER-DAEMON@...> that says "We are unable to deliver your message to the following address? ? 510: 5.1.1 That group does not exist"
? ? However, it does exist.? Current
members can send to it and the web site lists current members and all messages.
? ? ? Why is Yahoo sending this
message?? Yahoo is not involved at all.? The subscribe request may come from Gmail or AOL or other email source.
? ? What is my problem, and how can I fix it?

Alan Warshawer
owner and moderator of the group
/Alan J. Warshawer/
_._,_._,_
 

Could your members be sending mail to the old Yahoo Group because that address is the first that pops up in their mail program?

I know it is in mine, and I need to check possible addresses and select the right one.

Maybe a warning ought to be included.

Sandy

At 08:05 PM 12/22/2019, you wrote:

?? ? We recently started a new group.?? We are changing over from? a YahooGroup.?? ? When a message is sent to [GROUPNAME]+[email protected] they get a message from MAILER-DAEMON@... that says "We are unable to deliver your message to the following address?? ? 510: 5.1.1 That group does not exist"
?? ? However, it does exist.?? Current members can send to it and the web site lists current members and all messages.
?? ?? ? Why is Yahoo sending this message??? Yahoo is not involved at all.?? The subscribe request may come from Gmail or AOL or other email source.
?? ?? What is my problem, and how can I fix it?? ?

Alan Warshawer
owner and moderator of the group
?
Alan J. Warshawer

 

On Sun, Dec 22, 2019 at 11:03 PM, Sandy Kozinn wrote:
Could your members be sending mail to the old Yahoo Group because that address is the first that pops up in their mail program?

I know it is in mine, and I need to check possible addresses and select the right one.

Maybe a warning ought to be included.
If this is the problem, Apple users can delete the old YG email address from their Apple email program. In Window, Previous Recipients. Just delete the old address there. It won't automatically fill in the old YG email address.

If they use Gmail, see??
Delete there.

I would assume there are similar strategies for other interfaces.

Frances

?
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Moving to Groups.io (without easy transfer)


GMF Wiki: (unofficial) Help for members (and would-be members) and group managers
 

Alan,

When a message is sent to [GROUPNAME][email protected]
they get a message from MAILER-DAEMON@... ...
...
Why is Yahoo sending this message?
These must be members using Yahoo Mail - that's the only way they would get a message from Yahoo.com's mailer daemon.

Yahoo is not involved at all.
Yahoo Groups is not, but Yahoo Mail evidently is.

that says "We are unable to deliver your message to the following
address ...
You left out the important part -- the address that would have been cited.

"510: 5.1.1 That group does not exist"
That would be the error response that Groueps.io gave to Yahoo Mail when the delivery failed.

However, it does exist.
It might, but that doesn't mean that the would-be subscriber spelled its name right. Very carefully check the address cited in the error returned by the mailer daemon.

The subscribe request may come from Gmail or AOL or other email
source.
In which case it would have been some other mailer daemon giving the error return.

Shal


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Friends,
? ? I appreciate the response I received but we are still having trouble.
? ?Below is a request to join.? Note that is from an AOL address and sent to groups.io.? ? The group?name is correct.? It is a?+ sign.? It is addressed to [email protected].? Yahoo is not mentioned anywhere.?? It appears to be correct to me.
?
Date: Mon, 23 Dec 2019 19:27:58 +0000 (UTC)
From: James Davidson <cyclevolk@...>
To: Hollinhilllsforum+subscribe@groups.io
?
Below is the response?from daemon-mailer.? Note that it? is from yahoo.com

-----Original Message-----
From: MAILER-DAEMON <MAILER-DAEMON@...>
To: cyclevolk <cyclevolk@...>
Sent: Mon, Dec 23, 2019 2:28 pm
Subject: Failure Notice

Sorry, we were unable to deliver your message to the following address.
?
<Hollinhilllsforum+subscribe@groups.io>:
510: 5.1.1 That group does not exist.
Does this help in trying to solve the puzzle as to what is going wrong in trying to subscribe?
?
Alan
?
Alan J. Warshawer
 

On Mon, Dec 23, 2019 at 03:13 PM, Alan Warshawer wrote:
Hollinhilllsforum+subscribe@groups.io
There's an extra L in hills.

Duane
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Yes, when I copied the email address from your group homepage, I got the expected result from Groups.io

The mystery is solved! Simply a typo.

Frances
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Friends.
? ?Thank you all!? ?I feel so stupid! I didn't recognize the typo.

You are GREAT!

Alan
 

Alan,

Below is a request to join. Note that is from an AOL address and
sent to groups.io. ...
-----Original Message-----
From: MAILER-DAEMON <MAILER-DAEMON@...
It could be because Verizon bought both AOL and Yahoo. They may be merging those systems.

Glad you found the actual problem though.

In the past when facing this kind of mystery I've resorted to pasting the two addresses into Notepad, one above the other on adjacent lines, to compare them letter by letter. Notepad defaults to a fixed-pitch font which makes it a lot easier to see differences involving thin letters like i and l.

Shal


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