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Hi folks,

We recently moved our group (westorangeshuls) over from Yahoo go groups.io (along many, many others). We didn't do a group transfer, because we wanted to use the opportunity to clean up our group membership list.

I modified the pending subscription message to instruct the new list members to reply to the message with information about themselves, so our moderators could verify and approve as appropriate. This means that most of our users wound up sending a message to [email protected]?when they sent that message.

All OK so far. But now, many of those gmail users are having trouble sending list message to our regular list address ([email protected]). I'm pretty sure this is because gmail stores the +owner address in the automatically saved addresses, but associates the +owner address with the list name. So the user goes to compose a message to [email protected],?and it?looks like it's going there, but it's actually going to [email protected].

Frustrating.

Question for the collective brain - have any of you dealt with this same problem? Is there an easy way to tell the gmail users what to do to fix this? Unfortunately many of our users are not super tech savvy, so they have trouble figuring it out for themselves.

Thanks for any thoughts or ideas!

Sam Kamens

On Thu, Dec 19, 2019 at 10:06 PM, Sam Kamens wrote:

But now, many of those gmail users are having trouble sending list message to our regular list address ([email protected]). I'm pretty sure this is because gmail stores the +owner address in the automatically saved addresses, but associates the +owner address with the list name. So the user goes to compose a message to [email protected],?and it?looks like it's going there, but it's actually going to [email protected].

Frustrating.

Yes.

The problem is not unique to GMail. Many webmail providers and email clients do this by default. And it's even more frustrating as a Moderator, when every email address you've ever used to approve a message magically lands among your Contacts.

Question for the collective brain - have any of you dealt with this same problem? Is there an easy way to tell the gmail users what to do to fix this?

The answer is here:?? Also appended below.

Whether it is "easy to tell" to people is another story. I'll let you make that call.

Hope this helps,
Bruce

Start or stop saving automatically

1. Go to your?.
2. On the left navigation panel, click?People & sharing.
3. On the?Contacts?panel, click?Contact info saved from interactions.
4. Turn?Save contact info when you interact with people?on or off.
5. If you use Gmail, choose if Gmail saves contact info from people you email:
   1. On a computer, go to your?.
   2. Under "Create contacts for auto-complete," choose an option.
   3. At the bottom of the page, click?Save changes.

hi. well what happens, don't get it in my inbox in outlook 2016, but when i go to the site and use the barrier free option, shows the messages in spam, and so had to either whitelist. and now trying to repair my account in control panel, mail. see if that fixes it. something maybe i did click on mail check or mail collector, which puts legit messages as spam. never had that before. did have a account on mail.com and now another friend set one up for me. thanks.

Just a followup:

I didn't feel that I could tell folks not to auto-save contacts, because many of them wouldn't want to, or wouldn't be able to figure out how. Plus they would probably still have the wrong contact saved already.

Instead I suggested that my users create a specific contact for the list address, so they can use that to send list messages. If you want to see the text of the FAQ that I wrote for the group, you can find it here:



Thanks,

Sam

On Mon, Dec 23, 2019 at 01:37 PM, Sam Kamens wrote:

Plus they would probably still have the wrong contact saved already.

I think the advice given the other day has real merit.
Send a post or two to your members from the proper group address.
That email address should be saved by their email client.

And of course, they *can* look at the homepage of the group. The post email address is there.
I know many are reluctant to use the group web interface though.

You might consider setting up a Group Guidelines (a special type of member notice that can be automatically sent to members on a timetable) -?/g/GroupManagersForum/wiki/Member-Notices

Frances
?
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Moving to Groups.io (without easy transfer)

GMF Wiki: (unofficial) Help for members (and would-be members) and group managers

On Mon, Dec 23, 2019 at 02:21 PM, Frances wrote:

You might consider setting up a Group Guidelines (a special type of member notice that can be automatically sent to members on a timetable) -?/g/GroupManagersForum/wiki/Member-Notices

Or a Monthly Reminder. In Member Notices too.

Frances
?
--
Moving to Groups.io (without easy transfer)

GMF Wiki: (unofficial) Help for members (and would-be members) and group managers