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#bouncedemails #bouncedemails

 

If I correct the email address of a bouncing member, will the new email address go through and no longer have the member listed as bouncing?? If the correction works, how long does it take for the bouncing status to be changed?
 

On Sun, Nov 10, 2019 at 02:10 PM, Ann Wild wrote:
If I correct the email address of a bouncing member, will the new email address go through and no longer have the member listed as bouncing?? If the correction works, how long does it take for the bouncing status to be changed?
If you have a Premium group, Direct Add the desired email address, then delete the other one. Otherwise you will have to send an invitation.

The only thing is that the bouncing member may be using the email address in another group. I would check that with the member. See /g/GroupManagersForum/message/22473

The member can change their own email address too.?
?
Log into Groups.io.?
Note: If you don't have a password already, you can create one from the main Groups.io page or use one of the other options (email me a link, or log in with Facebook or Google).?
On the home page for your group, click on your name in the top right corner.
Click Account.
On the login page that appears, enter your new email address in the Email field (overwriting what is already there).
Click the Change Email button.
Look for the email message sent to the destination email address.
Click on the link in that email to complete the change.
?
Frances
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Ann,

If I correct the email address of a bouncing member, ...
Be aware that correcting the member's email address corrects it in their account - affecting all of their group subscriptions, not just your group. But then the bouncing affects all of their subscriptions too, so that's probably not a bad thing in this case.

will the new email address go through and no longer have the member
listed as bouncing? If the correction works, how long does it take
for the bouncing status to be changed?
I'm not sure on this.

I don't recall if the member is sent a notice of your action to the old and/or new address. If they are sent one to the new address it is probably delivery tracked and a successful delivery would reset the bounce status. If it appears not to have cleared within a few minutes, you can try sending a Bounce Probe via their member page, but for that I think the member must respond to the probe to reactivate the address.

Shal


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