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I am trying to help someone join my Group, but they have a BT email address and so any attempt to join by email simply results in the subscribe email being sent to the main Group address (as BT strips out the +subscribe part) and is of course rejected. This has now resulted in what to GIO appears to be maybe half a dozen attempts to post a message to the Group by this ’non member’.

On Mon, Oct 28, 2019 at 01:13 PM, UKenGB wrote:

Can anyone suggest how to clear this restriction or otherwise explain what is going on and how to actually allow this person to join?

Not for certain, no.

One thing he might try is to use his BT mail web UI; the stripping off of +whatever won't happen then. There is no guarantee that he won't encounter the same blockage but it is worth trying.

Chris.

PS: I am another BT mail user and have been caught up in this muddle for some time. BT don't seem over - keen on doing anything about it. :(

On Mon, Oct 28, 2019 at 08:13 AM, UKenGB wrote:

when he enters his email address (required to confirm) there is another error, stating that email address is already registered and he needs to log in which is clearly impossible as he is NOT a member

He can be registered (on the site) without belonging to any groups.? He can log in using the information at /g/GroupManagersForum/wiki/Logging-In

As Chris stated, there's a known problem with BT for emails that members send when it goes out through the synchronoss.net system, /g/GroupManagersForum/topic/34125793 using the web interface seems to avoid the problem.

Duane
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Ken,

I am trying to help someone join my Group, but they have a BT email
address and so any attempt to join by email simply results in the
subscribe email being sent to the main Group address (as BT strips out
the +subscribe part) and is of course rejected.

As Chris said, that won't happen if they use their webmail interface rather than an SMTP client.

Trying to avoid the email route I asked him to try and subscribe via
the website, but when he enters his email address (required to
confirm) there is another error, stating that email address is already
registered and he needs to log in ...

That message says that he needs to use the Log In page, not the Sign Up page. He should believe what it is telling him.
/g/GroupManagersForum/wiki/Logging-In

which is clearly impossible as he is NOT a member, so his address is
NOT registered ...

Your inference is incorrect. A membership (subscription) in a group is separate from whether the person's email address has been registered at Groups.io. A single address (account) can participate in multiple groups. And even if this person is not yet a member of any other groups, the account may exist as a result of prior attempts at joining a group.

and there’s no way he could ever have logged in previously and created
a password.

Again incorrect. You, as a group owner, cannot tell if they have or not - all you know is whether they've joined your group. The account exists independent of any group memberships, and even independent of whether the person ever logs in to use it.

Can anyone suggest how to clear this restriction or otherwise explain
what is going on and how to actually allow this person to join?

The person needs to use the Log In page. On that page select either the "Forgot your password, or don't have one yet?" link or the "Email Link To Log In" button - both do the same thing.

Once logged in to Groups.io, the person should be able to Join your group (or Request membership, if your group is restricted).

Shal


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On Mon, Oct 28, 2019 at 01:29 PM, I wrote:

BT don't seem over - keen on doing anything about it.

Given that this problem looks like rattling on without any clear indication that a resultion will be forthcoming I have made a telephone enquiry to the Information Commissioner's Office (ICO) which is the UK body charged with overseeing data protection.

The initial assessment was that this misrouting of emails could well be within that office's remit as misrouting of this sort could result in a breach of the regulations, and I am aware of at least one instance whereby some considerable personal embarrassment arose because what was sent as a "private" communication (to a Group Owner) finished up being visible (albeit fairly briefly) on a group.

I will get in contact with "someone else" (the person affected above) to see if he is willing to go down the ICO route.

Chris

If I saw the webpage saying my email address is registered, I'd try to use
the 'lost password' tool and see if it sends me the option to set a
password. If that happened and worked, then from his account on groups.io he
could find the group and register that way (I think).

-Ken Cameron, Member JMRI Dev Team
www.jmri.org
www.fingerlakeslivesteamers.org
www.cnymod.org
www.syracusemodelrr.org

[Mode note: You don't register for a group, you subscribe.]

On Mon, Oct 28, 2019 at 03:39 PM, I wrote:

I will get in contact with "someone else" (the person affected above) to see if he is willing to go down the ICO route.

As things stand he is reluctant to go down that road, however it emerged that he was sent a message from the "BT Community" on 7th October that read as follows: