Problem with muting topics
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Marina,
She says that, although she follows the link in the footer of theAs you suspect, this might be related in that messages won't be muted if they aren't recognized as being part of the muted topic. That you later merge them won't help, at least not for members receiving individual message emails. (with tags like Ris:, R:, etc)The system attempts to ignore typical prefixes like "Re:" when comparing Subject texts to determine whether an incoming message should be treated as part of an existing topic. Catching all of the various language variations in those prefixes has been an on-going effort. You can help that out by reporting such cases to [email protected]. That is specifically for cases where you have good reason to believe that the message should have been part of an existing topic - as when it includes a quote from a message in the topic or has a Reply-To or References header field that names a message in the topic. It does not explain why my member started having problems with thisI don't have an answer for that either. It is possible that an update to the subject matching algorithm caused messages to drop out which would not have previously, it may also be that something has changed about the way some of your group members create replies. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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On Thu, Sep 26, 2019 at 06:58 AM, Marina wrote:
Changing, even slightly, the message topic can interfere with the Mute Topic feature?Marina --?When someone creates a new topic, that topic is assigned a number. If you click on the link at the bottom of a message that says "View all xx messages in this topic," you can even see the number in the address bar of your browser. Subsequent replies that meet threading criteria (see?/g/GroupManagersForum/wiki/Avoiding-threading-topics---threading-algorithm) receive the same topic number. When a topic is muted, messages having that topic number are no longer emailed to the person doing the muting. If you merge the muted topic into another one, those messages are assigned a new topic number (i.e.: the number of the topic they were merged into). Subsequent replies to that topic -- when posted online -- will also have that new number. Similarly, if another message comes in via email using the subject line of the topic you merged (which subject lines is now gone from the message archive), it now becomes a new topic, and is also assigned a new topic number. In either case those messages are no longer being muted. I hope I'm being clear. Changing the subject line of an incoming message even slightly can have the same effect.* If that edit causes the new message to no longer meet the criteria of the threading algorithm, a new topic is generated -- with a new topic number. Such topics will have to be muted separately. It seems reasonable to expect fewer muting problems if you and your moderators resist the urge to merge (or split), and edit message subject lines with a lighter hand. At the same time, it's my experience that few subscribers actively use the muting function. Only you can decide which is more important for your group dynamics.? Hope this helps, Bruce *Hashtags are ignored by the threading algorithm. -- The system Help is your friend.??/static/help |
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Marina,
Changing, even slightly, the message topic can interfere with the MuteMaybe. In most cases of email replies (and all cases of reply via the group's Messages section) the reply will contain header information that links it back to the message it is a reply to. That will direct the reply into the same topic. Also, in the subject matching algorithm (for replies by email which do not carry the needed header information) I believe that hashtags are ignored for the purpose of matching to an existing topic. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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On Thu, Sep 26, 2019 at 11:54 AM, Shal Farley wrote:
In most cases of email replies (and all cases of reply via the group's Messages section) the reply will contain header information that links it back to the message it is a reply to. That will direct the reply into the same topic.Shal -- Recent testing on my end suggests that this is not so. Changes to the subject line will cause an emailed reply to initiate a new topic despite the presence of reply-to/references information. Only the manipulation of hashtags or changing the case of letters seems to be ignored. I've also noted that if I add a hashtag to my reply that didn't appear the post that began the topic, that hashtag is stripped before it posts. There's probably more to investigate here but I stopped testing stuff at that point. Regards, Bruce -- The system Help is your friend.??/static/help |
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Bruce, Shal -- Recent testing on my end suggests that this is not so. Changes to the subject line will cause an emailed reply to initiate a new topic despite the presence of reply-to/references information. In retrospect I think I knew that, but being uncertain I went with the Wiki citation. We probably need to locate and cite a later message in beta for that change. I imagine that the use case is that members too often use their email reply function and change the Subject, expecting it to be a new topic. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
Shal Farley
Bruce