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One of my members has a subscription problem, as stated below.

Any suggestions as to how to assist him?

Thanks.

Bob Chaparro

Model Railroads of Southern California

Railroad Citrus Industry Modeling Group

Railway Bull Shippers Group

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A few days ago I stopped getting emails from Groups.io. Yesterday they sent me an email saying messages to me were bouncing and gave me instructions to reset my account so messages to me would not bounce. After I went through the reset one email from PassengerCarList got to me yesterday afternoon then nothing since.

Today I tried changing the email address on my account to one of my other addresses to see if that would help. The change went though but needed a password reset. They sent me an email to reset the password but I never got it. It probably also bounced.

So now my email has changed but I have no way to get to my subscriptions without the password reset.

Is there any way to contact a live person at Groups.io?

Bob,

Is there any way to contact a live person at Groups.io?

email [email protected] - but you may not get an immediate response (especially on the weekend).

Today I tried changing the email address on my account to one of my
other addresses to see if that would help. The change went though but
needed a password reset. They sent me an email to reset the password
but I never got it.

Changing the email address shouldn't have required a password reset. It may have required logging in, and if he didn't have (or remember) his password that might have been the problem.

He can request a new login link at any time by using the Email me a link to log in button on the Login page. If the email address change actually went through then logging in with the new address should work. Otherwise try the old address.

Shal


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