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Hi,

I've just started a group as owner. I've set it all up. I am not receiving the emails sent from my email through thunderbird to groupname@groups.io

However I'm receiving the email sent to
groupname[email protected]

Could you please help?

Thanks in advance

On Thu, Feb 28, 2019 at 05:09 PM, MKeco Design wrote:

I am not receiving the emails sent from my email through thunderbird to groupname@groups.io

Try going to?/account?page=prefs?and ticking the "I always want copies of my own emails" checkbox.

Hi,

Thanks, It's ticked already.

When I send an email to the groupname@groups.io it does not show in the messages list on the groups.io website either.

On Fri, Mar 1, 2019 at 04:22 AM, MKeco Design wrote:

Thanks, It's ticked already.

One down, [hopefully] one to go.

When I send an email to the groupname@groups.io it does not show in the messages list on the groups.io website either.

Okay, that's an entirely different problem.

Most likely, you're attempting to post from an account that's not subscribed to the group. You can confirm this by review of the Activity log (Admin>Activity). You'll likely find an entry along these lines:? "Non-member noname@... attempted to send message 'not receiving emails' via email"

If you have a previous group email in your possession, look at the footer. Your subscribed email address can be found in square brackets [ ] at the bottom-right of the message. Send from that address and it should post.

You can also look up your subscribed email address by opening your subscriber record in the Members List (Admin>Members).?

Hope this helps,
Bruce
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The system Help is your friend.??/static/help

Hi,

I'm still not receiving emails I send. Is there a help desk I can contact or is this just the moderators group mailing list?

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Help: /static/help
More Help: /g/GroupManagersForum/wiki
Even More Help: Search button at the top of Messages list

Hi,

Thank you for your help. I'm following your advice indeed

I'm posting from the right address - as triple checked on the group member page
I'm posting to the right address - as triple checked on the group member page
There are no pending messages

I'm receiving an email I sent from the group topics webpage directly - it shows in messages and activities - but not when I send it from my email account (thunderbird) using the same email addresses - it does not show at all in the activity nor in the messages.

Mona

Mona,

... but not when I send it from my email account (thunderbird) using
the same email addresses - it does not show at all in the activity nor
in the messages.

Having nothing show in the group's Activity log strongly implies that you sent the message To the wrong address.

Try clicking on or copy/pasting the Post: address from the bottom of your group's home page. The failed attempts could have had a rather subtle typo.

Also have a look in your email folders (in Thunderbird and/or at your service's email web site) for delivery failure notices. If you find any that correspond with your attempts those should contain an error code and text that may be helpful.

Shal


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>>On Sat, Apr 6, 2019 at 07:49 PM, Shal Farley wrote:
>>
>>Try clicking on or copy/pasting the Post: address from the bottom of your group's home page. The failed attempts could have had a rather subtle typo.

Hi,

It worked! I clicked on the address directly from the group which opened in Thunderbird and sent an email.

It is the same spelling I had used so I really don't know what was wrong. I'm just glad it is working.

Thank you very much for sticking with me.

Mona