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My main group finally got moved last night which is great, but now the stupid questions start, sorry.

I have already received emails this morning from 2 different individuals from the welcome letter or group guidelines - they were addressed to the [email protected]?email address.

First question - how do I email them back using the owner email address instead of my private email address? I tried gmail help, and if I used their method I would be logging into an alias or a different account all day long.

Second question for a gmail expert - when I have 2 emails come in from different people, if I reply or forward, the entire email string is shown, and I need to be able to deal with each individual email separately. Yes, I know that is a gmail question, but their help is very unhelpful at times.

Thanks a lot
Beth

On Mon, Oct 22, 2018 at 09:28 AM, Beth Weld wrote:

First question - how do I email them back using the owner email address instead of my private email address? I tried gmail help, and if I used their method I would be logging into an alias or a different account all day long.

Sending a message from the +owner address can only be done online.

Find the message that was posted and select "Member Page" from the More menu. Scroll to the bottom of the resulting page* and select "Send Message." The From field in the resulting message editor is a pull-down menu where you can select either the +owner address or your subscribed email address (the one that is currently logged in). Compose your message, select CC option checkboxes as appropriate, and send.

Consider putting the subgroup on moderation until things settle down. Hopefully someone will send you a private reply to your GMail question.

Regards,
Bruce

*The same page can also be accessed from Admin>Members and clicking on the subscriber's member record.
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Thanks Bruce,
I'm confused - normal state.

I do have the subgroup on moderation, and I finally thought to look at the activity log which shows:?
? ? ?xxxx? sent message??to owners via email
? ? ?yyyy sent message??to owners via email

I received these emails at my normal email address and these were the basis for my initial question. I did some testing with another account, and I'm not sure how they actually got to this point they must have replied to the email.

I've done some playing, and I think I understand what to do now - please confirm.? Do I use the activity log entries to reply?? Seems a bit funky.? I found that if I click on the highlighted "Re:" portion it brings up a reply email box. Is there a better way to do this? I don't see them any other place.

Thanks for your help and patience
Beth

On Mon, Oct 22, 2018 at 11:40 AM, Beth Weld wrote:

I'm confused - normal state.

Welcome to the club!

I do have the subgroup on moderation, and I finally thought to look at the activity log which shows:?
? ? ?xxxx? sent message??to owners via email
? ? ?yyyy sent message??to owners via email

I received these emails at my normal email address and these were the basis for my initial question. I did some testing with another account, and I'm not sure how they actually got to this point they must have replied to the email.

Any automated Members Notices are sent from the +owner address. It appears that these two were direct replies to the Group Guidelines and were not actually posted to the subgroup itself...thus the source of my own confusion.

You can also access incoming +owner messages by opening the subscriber's record in the Members List and clicking on the far right button at the top of the resulting page.?

I've done some playing, and I think I understand what to do now - please confirm.? Do I use the activity log entries to reply?? Seems a bit funky.? I found that if I click on the highlighted "Re:" portion it brings up a reply email box. Is there a better way to do this? I don't see them any other place.

Either way is fine, but generally it will be easier to use the "+owner Messages" link in their Member record than to go muddling around in the Activity log.?

Regards,
Bruce
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RE: the Gmail question. (talking about the Gmail web interface on a PC)
Some comments:
1 - the default view for Gmail is Conversation View On - which groups emails with the same subject together.? If you click the Reply button at the bottom of the last message, you are replying to the Conversation and it is quoting/including the prior messages.? ?This just puts the prior emails into the body of the new message you are creating, once there, you can edit the email body as you wish.? Click the 3 dots "..." to expand the quoted text to view/edit it.
2 - when viewing the emails in a conversation, you can expand/collapse individual ones by clicking on the subject.? With an email expanded, there is a "More" menu (3 vertical dots on the right) that gives you options?for that message.? Click Reply in the More menu to reply to that message alone.? It should quote only the content of that message.? Again, this is put in the body of the new email that you can edit as you wish.
3 - Might want to turn Conversation View Off in the Settings to experiment with both views.??
Thanks
Toby

Thanks Bruce and Toby,
Bruce, I'll practice with the +owners messages tab and pass it along to the other owner. Thanks

Toby,
Great notes, thanks. I did expand the conversation and used the more menu thinking that I was only replying to that message.? Unfortunately it has surprised me many times in the past including this morning when I tried to forward just one reply and sent the whole thing. And then I cuss at gmail.? I just changed my settings, and wow, that will take some getting used to. Maybe it is your note "put in the body of the email" that is getting me in trouble because maybe the whole thread is in there and I need to delete it. hmmm, off to play again.

Thanks again
Beth

Beth,

how do I email them back using the owner email address
instead of my private email address?

I generally either go onsite to answer them through the Members list, or if it is a reply to a posting reply there and change the From address (that option is there only for mods).

Else I answer them from my Gmail address with CC to the +owner address (to keep the other mods aware) and Reply-To the +owner address (a trick I can do in Thunderbird).

I tried gmail help, and if I used their method I would be logging into
an alias or a different account all day long.

It isn't that bad. When you compose a message it gives you a drop-list to select which address to use in the From. Or at least it did the last time I used it.

Shal


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