A member in a group I am a moderator is bouncing.? The message reads "452 4.1.1 Too much mail from this address E2210".? What does that mean?? What is to be done?? It is a charter.net address.

Barbara

Received from B?¤rbel Stephenson at 9/12/2018 04:28 PM UTC:

A member in a group I am a moderator is bouncing. The message reads "452 4.1.1 Too much mail from this address E2210". What does that mean? What is to be done? It is a charter.net address.

Barbara

It's a Charter problem... they don't care much about customer service so they do this sort of blocking arbitrarily. there are plenty of other places sending far more email to them, but they don't know Groups.io. Your subscriber should call Charter support and complain... and he/she should have a full copy of the message in hand when doing so. He will probably have to ask for the complaint to be "escalated" to higher level support before he stands a chance of getting it resolved. And when he gets someone who has a clue he needs to tell them that Groups.io is a groups site just like Yahoogroups and GoogleGroups and shouldn't be blocked.

Yeah, I know, subscribers throw up their hands when told this, but Charter (and others) don't listen to non-customers so there's not a lot of choice.

Jim H

A GMF message archive search on "too much email" turned up this thread:??/g/GroupManagersForum/topic/24553696

Hope this helps,
Bruce
--
The system Help is your friend.??/static/help

开云体育

Thank you very much Jim and Bruce, I have passed the message on, the (ex) member has complained to charter.net, nothing has been done by charter and she has unsubscribed.? ? Barbara ?