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Help interpreing a system message "because a message to them was marked as spam"

 


Hello,

I'm having trouble interpreting what the attached system message means.

Does it mean

a) This subscriber believed a message sent to him, from my groups.io list, was spam, reported it and thus the Groups.IO system removed him ?

or

b) Someone reported a message HE sent to the group as spam and thus he was removed?

In either case, as the owner of the group where do I see the message in question to ensure it was an accurate assessment ?

Thank you, Peter
Owner

-------- Original Message --------
Subject: Subscriber has left?[email protected]
From: "[email protected]?Notification" <[email protected]>
Date: Fri, June 22, 2018 6:35 am
To:?cprail1@...

Hello,

This is to notify you that [redacted] has been unsubscribed from your group?[email protected]because a message to them was marked as spam. Note that this may have been done by their email service provider, not by the individual member personally.

To turn off this notification, log into??and edit your subscription.

Thank you for choosing Groups.io groups.

Cheers,

The Groups.io Team


[personal address redacted by moderator]
 

Peter
?,

?

Does it mean

a) This subscriber believed a message sent to him, from my list, was spam, reported it and thus the Groups.IO system removed him ?

?It means this. Or that the (former) member's email service marked the message as Spam and the member did not mark it "not-Spam" - however that is done in his email service.?
?


In either case, as the owner of the group where do I see the message in question to ensure it was an accurate assessment ?

?You don't.?

?If it were an accurate assessment you should already know that (having received the spam yourself) and have taken action to keep your group from passing more spam.

Shal?


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On Fri, Jun 22, 2018 at 03:50 pm, Peter Ely wrote:

Does it mean

a) This subscriber believed a message sent to him, from my groups.io list, was spam, reported it and thus the Groups.IO system removed him ?

or

b) Someone reported a message HE sent to the group as spam and thus he was removed?

It's a). See the wiki entry?/g/GroupManagersForum/wiki/Removed-for-spam?
There is also an ongoing thread here in GMF:??/g/GroupManagersForum/topic/22531505#9535?

In either case, as the owner of the group where do I see the message in question to ensure it was an accurate assessment ?

To my knowledge there is no good way to look it up. The message in question could have languished in his junk mail folder -- or any other folder in his email client -- for months before it was finally reported. You can ask the subscriber, but if his email provider flagged it, the subscriber himself may not know.
?
Regards,
Bruce
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Peter,

Bruce raised a good point when he wrote:

The message in question could have languished in his junk mail folder -- or any other folder in his email client -- for months before it was finally reported.

?So if the message really was spam (and I suspect that most of these cases are not) you may have seen and handled it some time ago. I regret the scolding tone in my prior reply, as if the message were necessarily recent.

?Shal


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Shal, Bruce,?

Thank you both for the explanation and the follow up links.?

Much appreciated.?

Cheers, Peter
 

Shal, No worries.? We've been very diligent about vetting new members and politely enforcing netiquette so I'd rather be scolded than miss the point ;-)?
I've had this happen once before and observed at that time that the member almost immediately rejoined.? I put him temporarily on moderated status and looked at his past posts, neither of which showed anything worthy of concern, and unmoderated him a few posts later.

Your and Bruce's explaination and the link turn the tables correctly on what that actually meant.

Cheers, Peter

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