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repeat of original post in replies (not deliberately quoted)


 

I am wondering if others here have managed to figure out what the pattern is with original posts being carried over in replies?

Some we see in the pending message - but once approved - they nicely disappear in the web interface and the digest. But I am seeing on the @beta group that every now and then posts come through with the entire original post underneath the reply.

I know this happens in Y! groups a bit and with other listservs but am seeing it's very much better here on groups.io.

Wondering in those instances in which this happens if there is a common cause and if as mods there is anything we can do to educate those members to whom this happens so that we can reduce the amount of duplicate carry over of the OP in replies.

Thank you!

Maria


 

Maria,

I am wondering if others here have managed to figure out what the
pattern is with original posts being carried over in replies?
There are several factors at work - which is why it is inconsistent.

First is the user's email interface: different interfaces use different "styles" of distinguishing the quoted material.

In plain text there's a reasonably strong convention of word-wrapping the quoted lines slightly shorter than the normal lines, then inserting a marker such as "> " at the beginning of each line - as I've done in this message. In HTML message formats indentation is often used, sometimes together with a vertical bar on the left.

Some we see in the pending message - but once approved - they nicely
disappear in the web interface and the digest.
In the pending list the message is shown to you pretty much "as received". But when displayed in the Messages section the system attempts to detect and hide trailing "bottom-quotes" and provide an expander ("..." button) to let you see them if you want. In the digest it simply omits them.

But I am seeing on the @beta group that every now and then posts come
through with the entire original post underneath the reply.
I've noticed that too, and I think it must be that sometimes the user's email interface formatted the quote in a way that escaped Groups.io's detection. It seems to happen most with HTML formatted messages.

Wondering in those instances in which this happens if there is a
common cause and if as mods there is anything we can do to educate
those members to whom this happens so that we can reduce the amount
of duplicate carry over of the OP in replies.
I haven't looked but it is possible that there's a correlation with specific email interfaces that those members use. But whether the user can do anything to change it I don't know. I suspect that in most cases the only thing the member could do would be vigilance in trimming the quotes.

Shal


 

Thank you Shal.

We don't have enough test users in our test group to see if there is a pattern yet... but i am pleased that groups.io seems to handle it better than other services we use/have used.

Whatever Mark has done so far seems to be working better than elsewhere.

Maria