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Good morning all.? My group has noticed that our BCC to Moderators doesn't seem to work.? Is there something in the moderator's subscription page that we need to click on to activate it?? I am an owner for the group and have my setting under Owner email set to "All emails".? Some of the others have theirs set to "Subscribers only".??
There have been times when we have used the BCC to Moderators feature when dealing with a new member so that all of us know what has been done or said regarding that member but not one of us has ever received the messages.?
Before posting here I did a search using the keywords "BCC to Moderators" but did not find anything that addressed this particular issue.? If it has been dealt with before I apologize and request you point me in the right direction.
Thanks
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Yvette in Ontario

No one has anything for me?
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Yvette in Ontario

On Mon, Apr 16, 2018 at 04:34 am, Yvette Money wrote:

My group has noticed that our BCC to Moderators doesn't seem to work.

Yvette -- As an owner, go to Admin->Members. Click on the blue pull-down menu immediately above Display Name and select "Moderators."?Select one of your Moderators and click on his/her name.?

The Notifications section determines which messages the Moderator will receive in response to?system events. Depending on what responsibilities you have set up for each person, make sure he/she receives the notifications necessary to perform those functions.

The Owner Email section only applies to emails sent to?[email protected]. Be sure to set this correctly, too. For example, if you have a Moderator who is responsible for handling requests for membership, it makes no sense to have their owner messages restricted to subscribers.

With all that out of the way, back to your original question...

I thought that the "BCC Moderators" checkbox (when sending a message from the Member Notices page) sent a copy of your note to all Moderators regardless of these settings. That's what it says, right? However, I just made my test account a Moderator and tried it...and it didn't work. I set up the same test account to receive all +owner emails and that didn't work, either. I even made that account an Owner, and it?still?didn't work.

In each case, my sending account got a copy. So as best I can tell, the "BCC: Me" and the "BCC: All Moderators" buttons function exactly the same. But I could still be missing something...and perhaps someone else with more experience can help shed more light on this particular problem.?

I hope this helps, but it probably doesn't.

Bruce

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I'm sorry! I'm wondering if no one here has had that problem here before or if they are trying to figure it out? Are you doing a BCC directly from the group or from your own email program? I'm having the same problem at Yahoo groups. But I'm using a Yahoo email address and Incredimail. I don't know if it's Incredimail or another Yahoo issue. Whenever I BCC someone at the groups, like send an email to my main group and BCC several other groups, I get mailer daemon notices and my mail may or may not get to the ones I sent with BCC. Sometimes my mail will get to them and not my main group, so I have to resend to my main group. It's been one of the things at Yahoo that has been driving me nuts! This is the first I have heard anyone mention this, so I wonder if it might be the same or similar issue?
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Marie Alline
Owner and Mod
Graphics For Creators
Owner and Mod

Tagger

On Thu, Apr 19, 2018 at 10:21 am, Shal Farley wrote:

This sounds like a serious bug that should be reported to [email protected] --? I depend on BCC: All Moderators heavily and have been assuming that it reaches all of them!

"Test messages" have a disconcerting way of getting headed off by spam filters. For that reason I'd appreciate it if someone else could confirm the behavior I'm seeing before I submit a bug report.

Thanks,
Bruce

On Thu, Apr 19, 2018 at 10:21 am, Shal Farley wrote:

I depend on BCC: All Moderators heavily and have been assuming that it reaches all of them!

Same here, apart from the "heavily" bit. The usual reason is a message rejection.

I don't know if it is "standard" or an Owner - settable function but on the Group I moderate I and the other Moderator get copies of all traffic sent to the Group Owner. When rejecting a message (or whatever) I never check Bcc Me and always check Bcc Moderators. When sending such a message I am acting for and on behalf of the Group Owner so I always send from the "Group "Owner" option.

As I always get a copy of my message back on my own email address I tend to assume that the others received it as well, but I will confirm next time I have to do it. It would be odd if it picked my address out to send to and didn't get the others as well.

Chris

I got a message back from one of my Moderators and he said he hasn't received any of my test messages.

And just to be clear...what I was testing was BCC: All Moderators during the sending of a Member Notice. My groups have restricted membership and posts are never moderated, so I have not tested the same functionality in that context. I can't speak to what Yvette might have been doing at the time she first reported this. Very intrigued on this end as to what others will discover.

Bruce

Would Email Delivery set to "No email" prevent the BCC getting through?

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Gerald

Marie,

Are you doing a BCC directly from the group or from your own email
program?

This started with an observation about the BCC: Moderators option when rejecting a pending message, using the web site.

Whenever I BCC someone at the groups, like send an email to my main
group and BCC several other groups, I get mailer daemon notices and my
mail may or may not get to the ones I sent with BCC.

As I recall Y!Groups doesn't allow BCC sending to a group's -owner address, but I think the posting address would be ok. You might be encountering a problem with Y!Groups which is unrelated to BCC, or maybe there's something new afoot over there.

This is the first I have heard anyone mention this, so I wonder if
it might be the same or similar issue?

Nope, not in the least. Other than "BCC" being used.

Shal


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Gerald,

Would Email Delivery set to "No email" prevent the BCC getting
through?

Not unless there's some real confusion in the code.

Distribution of +owner email to the group's owners and mods is governed by its own setting in each admin's Subscription page. That shouldn't be affected by the delivery selection for group messages.

Shal


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i reported this bug to both Mark & support a few days ago.

ruthie levi

On Thu, Apr 19, 2018 at 09:50 am, Bruce Bowman wrote:

The Notifications section determines which messages the Moderator will receive in response to?system events. Depending on what responsibilities you have set up for each person, make sure he/she receives the notifications necessary to perform those functions.

Bruce, I have gone into the members section and clicked on moderators as requested.? Under notifications, what choice might allow the "BCC to moderators" through?? I am thinking "Email when someone reports a message" ?? ?None of the other choices look like they might help.

To answer the question about whether I used the "BCC to moderators" online or through my own email - it was online.? I never do anything through my own email and always go to the group website when dealing with anything to do with the group.

One choice I have never tried is "BCC to myself" because I was trying to notify the rest of the moderators of my actions regarding a member's message so I don't know if that feature works on our site. I felt that "BCC to Moderators" would be enough to send me a message as well but it didn't send a message to myself or any of the other moderators.? I will try rejecting one of my own messages and send a "BCC to myself" and see if I get anything.? I won't put the word "Test" in it so that there are no chances of rejection through using the word (as was suggested in one of the replies).

If this is a bug,, I can understand it not working correctly and hope it can be fixed soon.? If it isn't, I am hoping that someone can point me in the right direction to fix it for my group and possibly others that are experiencing the same issue.
Thanks,
?
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Yvette in Ontario

Result of my test of "Bcc Me" :? I wrote a simple message to the main group (all of our messages are moderated) that did not contain any word about trials or testing just in case.? I then Rejected the message and clicked on "Bcc Me" and "Bcc all Moderators".? I got the original notification that my message had been rejected but no others.? By clicking on "Bcc Me" and "Bcc all Moderators" I should get 3 messages about this, shouldn't I since it was my own message that was rejected???

In the Moderators section, under Notifications, I already have "email when someone reports a message" checked so I guess that doesn't help either.
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Yvette in Ontario

As I am new to groups.io, take this with a grain of salt, but I am having OUTLOOK issues with all posts I send to our +owners address. Outlook will send the message to my JUNK folder even if sender & recipient are declared as safe, yet if another owner sends the same email to the +owners address I receive it properly in my INBOX or the proper redirected folder.

Could it be your Bcc is being automatically deleted by your mailer?

Good news!? Mark has taken care of it:

Duane
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Fabulous!? Thank you everyone.? I am now going to test it in my group.
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Yvette in Ontario

Result of 2nd test message rejection:? Still no "Bcc to me" or "Bcc all moderators" have shown up in my email or in my spam folder so not working for my group yet.? Does it take time for Mark's change to take effect?
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Yvette in Ontario

On Fri, Apr 20, 2018 at 08:41 pm, Yvette Money wrote:

Result of 2nd test message rejection:? Still no "Bcc to me" or "Bcc all moderators" have shown up in my email or in my spam folder so not working for my group yet.? Does it take time for Mark's change to take effect?

Here's what Mark said about that:? "It works, but... It was not sending the message to any moderator that didn't have the Pending Messages notification enabled."

This kinda makes sense. Anyone who is responsible for reviewing/approving incoming messages *should* have this notification enabled...and they would be the very people interested in message moderation activities. However, it doesn't make sense for sending of Member Notices and other +owner messages in the context of approving member applications, helping subscribers with problems, etc.?

From today's ChangeLog:

• CHANGE: When sending a message to a member and BCC All is checked, we previously would not send the message to a moderator that didn't have the pending message notification enabled. We now always send the message to all moderators.

The way I read it, Mark changed the way the Member Notices are handled but not the moderation activities. So I suggest you enter all your Moderator accounts and ensure their Pending Message notification is enabled.

Hope this helps,
Bruce

On Sat, Apr 21, 2018 at 10:31 am, Bruce Bowman wrote:

The way I read it, Mark changed the way the Member Notices are handled but not the moderation activities. So I suggest you enter all your Moderator accounts and ensure their Pending Message notification is enabled.

Hope this helps,
Bruce

Thanks Bruce.? I will try this on my own account but I am not sure the rest of them want to get an email for every pending message.? That can get very overwhelming very quickly.? Most of our moderators are responsible for approving pending messages but they come online and approve them when they find them.? Since so many of us approve messages, they don't need to have that function enabled.? I know I unchecked mine because my inbox was overflowing with pending message notices and when I would go online would find one of the others has already approved it.??
Thanks, Yvette
?
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Yvette in Ontario