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Mail Delivery Issue w/ Comcast/Outlook

Pam Erickson All Messages By This Member #7329 开云体育 Hi Everyone, ? I’m new here. I have two new groups on groups.io that I’m moving from YahooGroups. I’m glad this is a great replacement. I’m looking forward to it. Groups.io is very intuitive so far which I greatly appreciate. ? I’m wondering if you have heard of the following happening before. I have a friend who created an account and group at groups.io. He is getting mail from groups.io to his online Comcast Inbox. However, it is not transferring to his Outlook Inbox. All of his other mail goes through to Outlook. It’s only mail from groups.io that isn’t coming through which is very odd. Do you have any ideas or suggestions? ? He wants to move his group from YahooGroups, but this is a showstopper for him. Hopefully someone has an idea/suggestion. ? Thanks, Pam Erickson
Shal Farley Member Profile All Messages By This Member #7332 Pam, He is getting mail from groups.io to his online Comcast Inbox. However, it is not transferring to his Outlook Inbox. All of his other mail goes through to Outlook. It’s only mail from groups.io that isn’t coming through which is very odd. Maybe they are getting to Outlook, but Outlook is hiding those messages, or sequestering them in a local Spam/Junk folder. Another possibility would be a filter in Outlook, but it would seem to be an unlucky coincidence that a filter set up for some prior purpose happened to match groups.io messages. If they appear in his Comcast Inbox, I can't think of a way (using either POP or IMAP) that they wouldn't be seen by Outlook. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list
Chris Jones All Messages By This Member #7335 On Sun, Apr 15, 2018 at 12:35 pm, Shal Farley wrote: If they appear in his Comcast Inbox, I can't think of a way (using either POP or IMAP) that they wouldn't be seen by Outlook. But if they were his Comcast Spam Folder..? Depending on the exact configuration Outlook may not be downloading that. <shudder> Chris
Pam Erickson All Messages By This Member #7339 They are inside his Inbox in his Comcast account. They aren't in a spam, etc. folder. They just don't transfer to Outlook for some odd reason. He is using POP3 in Outlook to transfer his mail. I suggested he reset his Comcast email password. Computers do strange things. It will likely be a strange action that solves it. I suggested it could be some filter in Outlook that denies email address other than .com, .edu, etc. Thank you for replying. I'll let you know if he resolves the strange issue. Pam Erickson toggle quoted message Show quoted text -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Shal Farley Sent: April 15, 2018 12:35 PM To: [email protected] Subject: Re: [GMF] Mail Delivery Issue w/ Comcast/Outlook Pam, > He is getting mail from groups.io to his online Comcast Inbox. > However, it is not transferring to his Outlook Inbox. All of his other > mail goes through to Outlook. It's only mail from groups.io that isn't > coming through which is very odd. Maybe they are getting to Outlook, but Outlook is hiding those messages, or sequestering them in a local Spam/Junk folder. Another possibility would be a filter in Outlook, but it would seem to be an unlucky coincidence that a filter set up for some prior purpose happened to match groups.io messages. If they appear in his Comcast Inbox, I can't think of a way (using either POP or IMAP) that they wouldn't be seen by Outlook. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list
Pam Erickson All Messages By This Member #7340 开云体育 He can send email from Outlook to his group at groups.io. That works. I suggested he create a new folder and rule to filter those emails into his new folder and see if that solves his problem. Apparently he has about 100 rules in Outlook. Perhaps one of them is somehow contributing. ? Thanks for replying. ? Pam Erickson ? ? ? toggle quoted message Show quoted text From: [email protected] [mailto:[email protected]] On Behalf Of Chris Jones via Groups.Io Sent: April 15, 2018 01:27 PM To: [email protected] Subject: Re: [GMF] Mail Delivery Issue w/ Comcast/Outlook ? On Sun, Apr 15, 2018 at 12:35 pm, Shal Farley wrote: If they appear in his Comcast Inbox, I can't think of a way (using either POP or IMAP) that they wouldn't be seen by Outlook. But if they were his Comcast Spam Folder..? Depending on the exact configuration Outlook may not be downloading that. <shudder> Chris
Shal Farley Member Profile All Messages By This Member #7344 Pam, I suggested he create a new folder and rule to filter those emails into his new folder and see if that solves his problem. Apparently he has about 100 rules in Outlook. Perhaps one of them is somehow contributing. 100 rules?! I once had a few score when I had turned off my ISP's worthless spam filter and tried to do spam filtering by hand. That was ages ago and I learned my lesson: bought a third-party Bayesian spam filter add-in to my email client and that was far more effective. I don't know about Comcast, but these days even relatively feeble ISP spam filters tend to be more effective and a heck of a lot easier to manage than a huge pile of rules. But hey, everyone needs a hobby. So if that's what he's doing then yeah, I think you're on the right track. But I would think, in that case, that he'd have already thought to do a search across his local folders to find where the Groups.io messages might be ending up, as a first step to figuring out which rule is at fault. And having found them he would know that the issue was on his end. They are inside his Inbox in his Comcast account. They aren't in a spam, etc. folder. They just don't transfer to Outlook for some odd reason. He is using POP3 in Outlook to transfer his mail. People who use POP often configure their client to delete messages from the server after downloading them. If he's doing that and the Groups.io messages are "left behind" when the others get downloaded and deleted then that's something weirder. Another possibility is that he has a program like Mailwasher standing as a proxy between Outlook and Comcast. It is a spam filter that is capable of allowing Outlook to download only selected (non-spam) messages. Something like Mailwasher might have come with a security suite that he's using. But again, if he's using something like that he should have known himself to check it. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list
Pam Erickson All Messages By This Member #7345 These are all great thoughts. Thanks for sharing. I will pass them along. Pam toggle quoted message Show quoted text -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Shal Farley Sent: April 15, 2018 04:30 PM To: [email protected] Subject: Re: [GMF] Mail Delivery Issue w/ Comcast/Outlook Pam, > I suggested he create a new folder and rule to filter those emails > into his new folder and see if that solves his problem. Apparently he > has about 100 rules in Outlook. Perhaps one of them is somehow > contributing. 100 rules?! I once had a few score when I had turned off my ISP's worthless spam filter and tried to do spam filtering by hand. That was ages ago and I learned my lesson: bought a third-party Bayesian spam filter add-in to my email client and that was far more effective. I don't know about Comcast, but these days even relatively feeble ISP spam filters tend to be more effective and a heck of a lot easier to manage than a huge pile of rules. But hey, everyone needs a hobby. So if that's what he's doing then yeah, I think you're on the right track. But I would think, in that case, that he'd have already thought to do a search across his local folders to find where the Groups.io messages might be ending up, as a first step to figuring out which rule is at fault. And having found them he would know that the issue was on his end. > They are inside his Inbox in his Comcast account. They aren't in a > spam, etc. folder. They just don't transfer to Outlook for some > odd reason. He is using POP3 in Outlook to transfer his mail. People who use POP often configure their client to delete messages from the server after downloading them. If he's doing that and the Groups.io messages are "left behind" when the others get downloaded and deleted then that's something weirder. Another possibility is that he has a program like Mailwasher standing as a proxy between Outlook and Comcast. It is a spam filter that is capable of allowing Outlook to download only selected (non-spam) messages. Something like Mailwasher might have come with a security suite that he's using. But again, if he's using something like that he should have known himself to check it. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list
Robert Schechter All Messages By This Member #7347 I have a Comcast/Outlook mail delivery. While Comcast has a Spam folder, Outlook has a "Junk E-mail" folder which works like a Spam folder. Have your user check the Outlook "Junk E-mail" folder. Bob toggle quoted message Show quoted text -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Pam Erickson Sent: Sunday, April 15, 2018 7:43 PM To: [email protected] Subject: Re: [GMF] Mail Delivery Issue w/ Comcast/Outlook These are all great thoughts. Thanks for sharing. I will pass them along. Pam [excess quote trimmed by moderator]
Pam Erickson All Messages By This Member #7348 Yes, he says it's not in the Junk E-mail folder. I'm glad to hear Comcast/Outlook is working for you. I will pass that along to him. Thanks, Pam toggle quoted message Show quoted text -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Robert Schechter Sent: April 15, 2018 05:21 PM To: [email protected] Subject: Re: [GMF] Mail Delivery Issue w/ Comcast/Outlook I have a Comcast/Outlook mail delivery. While Comcast has a Spam folder, Outlook has a "Junk E-mail" folder which works like a Spam folder. Have your user check the Outlook "Junk E-mail" folder. Bob [excess quote trimmed by moderator]
Pam Erickson All Messages By This Member #8028 开云体育 The cause was the Junk Email setting in Outlook. It was set to block all countries in the International tab, including IO which is British Indian Ocean Territory. Group.io ends in “io” so it was being treated as such. ? ? ? Thanks for all of the ideas and suggestions. ? Pam ? ? toggle quoted message Show quoted text -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Pam Erickson Sent: April 15, 2018 06:54 PM To: [email protected] Subject: Re: [GMF] Mail Delivery Issue w/ Comcast/Outlook ? Yes, he says it's not in the Junk E-mail folder. I'm glad to hear Comcast/Outlook is working for you. I will pass that along to him. ? Thanks, Pam ? ? ? -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Robert Schechter Sent: April 15, 2018 05:21 PM To: [email protected] Subject: Re: [GMF] Mail Delivery Issue w/ Comcast/Outlook ? I have a Comcast/Outlook mail delivery. While Comcast has a Spam folder, Outlook has a "Junk E-mail" folder which works like a Spam folder. Have your user check the Outlook "Junk E-mail" folder. ? Bob ? ? [excess quote trimmed by moderator] ? ? ? ? ? ?

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