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Using Apple Mail receives return -- Cannot Send Mail; the recipient "[email protected]" was rejected by the server.

 

Member reports that sending a post via GMAIL works fine but when sending using Apple Mail receives a text box with the subject line error message. Any thoughts on why this would happen?

Thanks,
Colette Sanders
SoleilCanton Owner
 

Just possibly they do not have an account at groups.io for their Apple Mail?
Unlike Yahoo, you may only have one email address per account in groups.io
--
Bob Bellizzi

The Corneal Dystrophy Foundation
 

We are Apple Mail users.?
I assume the member is using the from address of user@.... What address is the member using to send from Apple Mail?
Has the user registered the second email address with their account. You can add alternative addresses.?

Frances
 

You can add an email alias - it is in Account under your name, top right corner.

Email Alias
If the email service you use for this account sends your outgoing messages from a different address than your account address, please enter your sending address here. Please note: No group email messages or notifications will be sent to this address; group emails and notices from group owners & moderators are sent only to your account address.

Frances
 

On Mar 6, 2018, at 7:01 PM, Colette Sanders <cmls1948@...> wrote:

Member reports that sending a post via GMAIL works fine but when sending using Apple Mail receives a text box with the subject line error message. Any thoughts on why this would happen?
I assume you mean when she sends from the Google email website, there is no problem but when she sends from her computer using Apple Mail, there is.

Groups.io subscriptions are for your email address. So as long as that is the same I can¡¯t imagine how Groups.io would care. I use AppleMail all the time and I can¡¯t imagine how could be a bad setting in Apple Mail.

Sharon
------
Sharon Villines, Washington, DC
"As long as you have two or fewer, your ducks are always in a row." The Covert Comic
 

Sharon,
Thanks for your reply. I'm sort of new at moderating so my question probably seems naive.?

When she sends from GMAIL all is fine (I assume she means that she's using a computer). When she tries to send from Apple Mail (maybe from her iPhone) she gets a box stating? Cannot Send Mail; the recipient "SoleilCanton@groups.io" was rejected by the server.?I clearly need to get back with her and check that I have the scenario correct.?

I have an Apple ID which I rarely use but the email address is the same as my GMAIL address. I don't use the Apple Mail service so I'm not familiar with it (I use GMAIL even on my iPhone). I'll ask her if her Apple ID is different than her GMAIL although I would have thought that someone sending from an email not on the member list would have produced a different error message. ???

Thanks for trying to help,
Colette

On Tue, Mar 6, 2018 at 9:59 PM, Sharon Villines <sharon@...> wrote:


> On Mar 6, 2018, at 7:01 PM, Colette Sanders <cmls1948@...> wrote:
>
> Member reports that sending a post via GMAIL works fine but when sending using Apple Mail receives a text box with the subject line error message. Any thoughts on why this would happen?

I assume you mean when she sends from the Google email website, there is no problem but when she sends from her computer using Apple Mail, there is.

Groups.io subscriptions are for your email address. So as long as that is the same I can¡¯t imagine how Groups.io would care. I use AppleMail all the time and I can¡¯t imagine how could be a bad setting in Apple Mail.

Sharon
------
Sharon Villines, Washington, DC
"As long as you have two or fewer, your ducks are always in a row."? The Covert Comic
 

Apple Mail is a software program, like Outlook, not an email service like ymail or gmail.

Sharon

On Mar 6, 2018, at 7:20 PM, Bob Bellizzi <cdfexec@...> wrote:

Just possibly they do not have an account at groups.io for their Apple Mail?
Unlike Yahoo, you may only have one email address per account in groups.io
--
Bob Bellizzi
The Corneal Dystrophy Foundation
 

¿ªÔÆÌåÓý

Hi Sharon

Ask her what it says in the From line:


And then ask her (or check if) that is the email address she is registered with .

If she is not registered with it and she wants to use it, tell her to add it as an email alias. See my previous email.

Frances
 

Thanks for the advice. I'll get back with her later today.

By the way, it's Colette asking. Sharon was giving assistance.

Thanks,
Colette Sanders

On Wed, Mar 7, 2018 at 9:36 AM, Frances <frances@...> wrote:
Hi Sharon

Ask her what it says in the From line:


And then ask her (or check if) that is the email address she is registered with .

If she is not registered with it and she wants to use it, tell her to add it as an email alias. See my previous email.

Frances
 

Collette,

When she tries to send from Apple Mail (maybe from her iPhone) she
gets a box stating Cannot Send Mail; the recipient
"[email protected]" was rejected by the server. I clearly need to
get back with her and check that I have the scenario correct.
I don't know Apple Mail, but there ought to be more to the error message than this. In particular, there should be a three-digit error number followed by a text description of why the message was rejected. That information might clear this up.

I'll ask her if her Apple ID is different than her GMAIL although I
would have thought that someone sending from an email not on the
member list would have produced a different error message. ???
Indeed, what Groups.io reported would be different, it would specify that the sender is not a member of the group. But how their response is packaged and presented by Apple Mail is something I'm not familiar with. Possibly the more detailed message is in the box, or available through it somehow.

Shal


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