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Hello,

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Sorry for opening multiple topics, but we have another issue that is concerning the calendar.

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We run a series of subgroups, each of them quite active. We organize monthly calls, and we usually do so by setting up an Outlook calendar, and inviting the "email" address of the subgroup.

This has always worked well, people usually get a calendar invite, and regardless if they accept it or not, it stays in their Outlook - which is great.

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However, in one of the subgroups, the calendar invite was converted to an .ics file and nobody received the regular meeting request. We've tried to replicate it on other groups, but without success.

Anyone knows why?

What would be the best way of setting calendar meetings -- from Outlook or from the Group interface? What if we want to keep anonymous the people that respond to that calendar invite?

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Thanks!

On Wed, Feb 12, 2025 at 07:17 PM, RHSC Communications wrote:

We run a series of subgroups, each of them quite active. We organize monthly calls, and we usually do so by setting up an Outlook calendar, and inviting the "email" address of the subgroup.

This has always worked well, people usually get a calendar invite, and regardless if they accept it or not, it stays in their Outlook - which is great.

?

However, in one of the subgroups, the calendar invite was converted to an .ics file and nobody received the regular meeting request. We've tried to replicate it on other groups, but without success.

When you send a meeting invite to your group, you will be sending a .ics file. Groups.io processes this, adds it to the calendar and sends the meeting invite to the members with a .ics file attachment.? As you have mentioned, this will automatically show in someone's Outlook calendar.? If you reckon nobody received a message, the first place I would check is the Activity Log for the group in question. It will tell you if Groups.io received the message from that member in the first place. If the message was received and processed as you expected, you should see the meeting details on the group calendar.? Note: a member sending a meeting invite to the group will need to have permission to add events to the calendar in order for Groups.io to do that.

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If a member did not receive a message from Groups.io then the place to check is their Email Delivery History.? If Groups.io successfully delivered the message to the member's mail provider, Groups.io has done its job.? If message delivery has failed for some reason, the details will either be in the Unsuccessful Attempts section (and Groups.io will try again multiple times) or it will be in the Bounces section.

What would be the best way of setting calendar meetings -- from Outlook or from the Group interface?

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For a basic meeting, it shouldn't matter which way you do it.? If you want to create a meeting/event, limit numbers and have Groups.io manage a waitlist for you, then do it form the Groups.io site.

What if we want to keep anonymous the people that respond to that calendar invite?

Any member that has access to the calendar will be able to see who has responded (assuming it's an RSVP event).? If the email address entered in the Organiser Email field is a member of the group, they will have full control over the calendar event which includes being able to delete it.? It's not possible to have an RSVP event and keep the responses anonymous. If you define an RSVP event and define a question to ask for additional information, that response is only visible to Moderators and the event organiser.

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Regards

Andy

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